Dissappointed
Let me preface this review by stating I stay at Hilton properties more than 50 nights per year and have overall been satisfied with the quality of their product for the past 5 years. We are staying at this location currently and will depart March 15, 2006. I am with my wife and two young boys. One of the reasons we chose this hotel was due to the fact that they offered heated outdoor pools. The hotel website claims they have outdoor heated pools but they do not specify when they are in commission. I called before our trip and they confirmed the pools were heated. Well, the pools are not heated in "summer" months and "summer" apparently includes the month of March. There are very few(if any) people in the pools b/c they were frigid. I am extremely disappointed they don't make a consideration considering how cold the water is. Since the pools are so cold, the small hot tub and small indoor pool are very over crowded. My wife and I were also looking forward to access to the poolside bar but we were told this service was only available during "summer" months. At this point, we are really unsure what "season" we are in. Hilton needs to clearly define when their facilities are in working order and let the consumer make a decision based on straight forward, honest information as opposed to arbitrarily deciding when these facilities are working. They also need to better educate their reservation reps and alert consumers of this policy. There is also a lot of construction going on around the hotel. If you want to stay in Pensacola this appears to be your best bet but I would stay in another location all together until reconstruction is complete.
I will say that the hotel staff we have encountered have all been informative and courteous.







