Hilton St. Augustine Historic Bayfront
32 Avenida Menendez, Saint Augustine, Florida, 32084, United States
beware hidden fee's
On our recent stay there were many issues with this hotel and management. Initially when we checked in, we were introduced to their hidden fee of 21.00 per night,plus tax for parking, it was no where on the reservation we made in the description of the nightly rate, or anywhere near the price of the room per night on their website. So after being told I had an advanced reservation that could not be canceled, I had no choice but to accept their scam.
Then after checking in, it was real odd to see they have doors to the hallways of the rooms with keycard locks that never worked during our entire stay, allowing anyone from right off of the sidewalk outside the door to enter our hotel and any time of the day or night, leading to lack of security for stangers to wander the property, noise off the roadway right outside the window made for a horrible sleep.
Then we were introduced to their wallpaper that is peeling off the walls, broken toilet handle in our room that had an issue sticking when you flushed the toilet that sounded like a jet engine when you flushed it.
The next day we had our room serviced only to return to empty shampoo bottles and trash in the bathroom that was not discarded by their housekeeper, the kleenex box was never refilled, their housekeeper had the nerve to leave us used drinking glasses in the bathroom and put a paper lid on top of them like they were new, it was obvious they were not new glasses due to the toothpaste that was still on the rim of the glass that was used that morning.
The lack of anyone concerned speaks volumes about their management and their operation. You could change their sign from hilton to holiday inn, not many people would know the difference after a stay like we had at this dump of a hotel.
Unique Quality: zero
One of St. Augustines Best Hotels
We love going to this hotel! Pay the extra for a bayfront Balcony. It is always clean and fresh smelling. You just feel clean when you are staying. We have had some bad experiences at other hotels in the area.
Unique Quality: nicely decorated rooms, balcony, great views of the bayfront
The Heart of History
For my Birthday getaway, my boyfriend and I decided to check into the Historic Hilton as recommended by a friend of ours. The room boasted a wonderful view of the ocean and a balcony that we paid a little extra to ensure that we had. Though a little costlier than some other hotels, it wasn't outrageously over-priced and the location (right in the heart of the historic downtown area) made it worth it; Pretty much everything is within walking distance. The staff was very friendly, helpful and knowledgeable of the area, and the rooms were very nice and comfortable, too.
Unique Quality: Beautiful ocean view, flat-screen TV, free internet
Directions: Downtown on A1A
Hotel with a Historic Flavor
Right on the bayfront in the historical area, this is a boutique hotel with 72 rooms in 19 different townhouse-type buildings. An advantage to satying here is that it is right in the middle of all the action, especially on weekends.
Directions: Eastern edge of historical area.
First Class on the Waterfront
This beautiful new hotel replaces a much older occupant along the intercoastal and just south of the fort. Rooms are clean and spacious. The staff is especially friendly and helpful. Since you don't need a car for your stay in the town, the underground parking is perfect. The staff will drive you to and from your restaurant in the evening. A great experience.
Unique Quality: From the front door you are a few steps from the inter coastal, the Bridge of Lions and the town market square.
Directions: On the Historic District
More about Hilton St. Augustine Historic Bayfront
My husband and I recently stayed at the Hilton, St. Augustine February 9-11, 2007 and were very pleased with the hotel and accommodations. We were told by staff that this Hilton is the smallest Hilton in the world! The hotel has two stories and is comprised of multiple buldings and our room was 212 which is right on the bay and close to the Bridge of Lions. Although I was a bit apprehensive thinking that there would be alot of noise from the street below, the room was surprisingly quiet. Although the room had outstanding bedding, the mattress needed changed or turned and was a bit uncomfortable. Other than that small problem, everything was nearly perfect. The staff were all accommodating and eager to please. In fact, one staff member advised me that he remembered me from a prior visit--I had been there months prior on business and recalled chatting with him for a few moments before my conference began. The hotel is within walking distance to St. George Street with all of the unique shops, within walking distance to the fort and to lots of restaurants. And, if it is a carrage ride you want--you can pick up one directly across the street from the hotel. If cost is an issue-this hotel is a bit pricey--I have also stayed at the St Augustine Hampton on US Hwy One and it is almost as nice, however, you definitely need a vehicle to get into the historic district unless you like to walk about 2 miles or more.
They do it right!
The Hilton St Augustine is located only a short (very short) walk from the town's historic district and close to other attractions in the area....the hotel fronts a commanding view of the bay with a peek of the Atlantic Ocean through the inlet in the distance....this hotel is billed as the smallest Hilton in the world, but size is NOT a measure of quality, when it comes to this property.....we were treated with courtesy and professionalism by the staff at all levels.....our room was quiet, clean, well-appointed and comfortable with a semi-private balcony....internet connectivity is available throughout the hotel (cable connection works best in the rooms --and the cables are provided)....there is a small pool and hot tub on the property, along with an exercise room and small laundry (which came in handy).....the hotel's "Aviles" restaurant served a fine breakfast buffet (not many places include smoked salmon and capers on the buffet) along with a wonderful dinner menu (try the linguine with shrimp and lobster)....valet parking is available (there is no self parking on the property -- but if you're planning to focus on touring the historic sites, you likely won't need your car)....there are several tour "trolleys" that circulate around the town....it's the best way to get a feel for where everything is--plus you get "on/off" privileges....we definitely enjoyed our stay at the St Augustine Hilton, and won't hesitate making it our base of operations during future visits to the area....KEEP UP THE GOOD WORK!
Good Stay - Some Problems though!
Stayed for 3 nights at the Hilton Historic Bayfront hotel - great location and welcomed warmly on arrival. The room was good, quite spacious and comfortable.
I felt the Housekeeping department let the spirit of Hilton down - we came back each day and though the room had been serviced, our bed was never made - we were left no clean towels or something had not been refreshed (coffee, tea etc) - for 24hrs some dirty plates from another guests room were left outside our room without been moved.
The hotel does have a bar and restaurant but this was empty every night which is a theme with hotels in resorts I guess. The staff were generally friendly and helpful though it is a shame that you have to pay to park your car, even though you are a hotel guest.
The hotel is small and was fully booked whilst we were there. The hotel wins for location but fails in some areas of the getting the basics right. The hotel does offer a nightly turn-down service and it was great to be able to make fresh coffee in the room without having to go out for it.
Would return to the Hilton but they need to enhance a few customer service issues first.
Great Location, skip the jacuzzi room
This hotel is in a great location and we had a great view of the bay, fort and Bridge of Lions from the hotel balcony. The horse carriages also lined up across from our balcony and were a joy to watch. We walked to almost everything and were able to drop by the hotel whenever we needed to. We took a shuttle over to the beach and dropped by the winery on our way out of town, but otherwise walked to everything else. Since we were celebrating our anniversary, we decided to get a jacuzzi room. We figured since it was a Hilton, it would be safe. It was a total waste of money as the tub had a ring around it and was full of hair--not just a couple that might have been left by housekeeping--hair caught in the jets, hair around the drain, hair everywhere we looked. To be fair, we saw housekeeping on our way out the next morning and explained the situation to her. She was very nice and said she would take care of it. When we returned that evening the tub was spotless. However, we could not get past the images from the night before so it was wasted money. Other than the jacuzzi--the hotel lived up to the Hilton name. The bed was extremely comfortable, the valet service prompt and friendly and we appreciated the bottled water placed in the room each evening. I would definitely stay here again.
This place is right up there with the Casa Monica, but the upside to the Hilton is the wonderful balconeys with river views. We had some issues at the bar but they were quickly resolved in the morning by the manager. Pool is awesome! Beds are great. We will be back!
Good location in Historic District
After driving 10 hours, we found out that the Hotel Casablanca 2 doors down had not received our Expedia CONFIRMED reservation. We walked into the Hilton and booked a nice 2 queen room #33. Ground floor close to pool side, back porch, nice furniture. My wife is hyper-sensitive to molds and smelled a hint of mildew in hallway carpet probably due to being close to the exit entrance to the pool. Staff cooperative in resolving my Expedia issue. Doorman/Valet very nice character.
The proprietors have outdone themselves with this tiny jewel of a hotel. From the Spanish-style fountain and tile in the lobby, to the vintage-looking St Augustine art on the walls, to the warm golds/browns of the guest rooms, the whole look of the hotel is historic St Augustine. There is not even a touch of "generic Hilton" about this hotel--we felt as if we were staying in a Spanish mission rather than a modern hotel (but with all the modern amenities).
My husband and I just returned from a 3-day stay and we're afraid we're spoiled forever. We live close to St Augustine and have spent probably 30 weekends there in the last 20 years. From now on, every hotel stay will be compared with our stay at the Hilton; we may never be able to stay at a lesser hotel again!
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Hilton St. Augustine Historic Bayfront
We've found that other people looking for this hotel also know it by these names:
- Hilton Saint Augustine
- Saint Augustine Hilton
- Hilton St Augustine Historic Bayfront
- Hilton St. Augustine Historic Bayfront Hotel Saint Augustine
Address: 32 Avenida Menendez, Saint Augustine, Florida, 32084, United States