While the stay was fair, and the staff professional, I received a bill in my email which had 3 items tagged "missing" to the tune of $300. Knowing I didn't take anything from the room, I decided to investigate.
A few days and a few calls later, I was informed the missing items were 2 pillows and a bed lining, which seems like an odd thing to want to steal from a hotel.
I was informed the hotel assistant manager Silvia Riedel would call me back to discuss the charges, but after 6 or 7 days, I had to call back to get in touch with her.
The conversation was brief, but ultimately Silvia was unwilling to work with me and simply stated the items were missing from the room and I was liable. Since it basically comes down to my word vs the cleaning staff's word, it would seem Marriott has the ability to charge whatever they wish with no way to contest the charges.
This will be my last stay at a Marriott, and I feel fortunate to learn a valuable customer service lesson for only $300.
All luxury Suites at the Marriott Midtown----some with refridgerators and wet bars, some with great views of Atlanta skyline, all near major attractions such as Piedmont Park, The Fox Theater, lots of places to eat---very central location.
Check the website for special deals including tickets to local shows and more....
deals this summer start at $169 per nite.....
Unique Quality: Suites and excellent Concierge services
In the heart of Atlanta's Midtown Corporate and cultural center. Easy walking distance to museums, theaters, nightlife and fine restaurants.
Unique Quality: Rated 3 diamonds***254 spacious guest rooms, valet parking, laundry valet, nice cocktail lounge & on-site restaurant, room service, Concierge services, indoor/outdoor pool, 24-hr health club facilities, whirlpool, 9 meeting rooms (5500 sq. ft)
Directions: Near Piedmont Park 0.5 mi, and Fox Theater 1 mi.
75 Fourteenth St, Atlanta
3600 Piedmont Rd NE, Atlanta
3315 Peachtree Rd NE, Atlanta
165 Courtland St at International Blvd, Atlanta
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Address: 35 14th St NE, Atlanta, Georgia, 30309, United States