Really disappointed
by A TripAdvisor Member
Three night stay was a nightmare. First of all, the hotel and rooms were just slightly better than average--nothing to crow about. The service was average at best...other than addressing you by name every time you call the front desk or room service, they aren't doing anything extra that would justify their 5-star rating. I had to struggle to get my suitcase into the front door and down the stairs (stairs!) to the lobby (who designed this place?). No one ever offered help nor offered to take my bag to the room. We were bothered by noise the entire time we were there. You can hear every door slamming out in the hallway, and we had a group of women in the room next door that kept us up at all hours--the walls were so thin we could hear every word they were saying! A total disappointment.
Business hotel
by A TripAdvisor Member
Stayed here for business. This is a hotel for strictly business as it is convenient to the trade show sites. I would not stay here for leisure. The hotel lobby is small with just one option for dining, the Atlanta Grill. The restaurant was excellent and has outdoor seating. It is enormously expensive, good for expense accounts. The room was exactly pictured. The bed was exceptionally comfortable. The housekeeping service was always on our floor if you needed anything which was great - however, they were very loud in the morning. As a business traveler I was surprised that the in room internet access was not updated. They were still operating on a windows 95/98 system which was not compatible with my laptop. I would say this seemed to be the nicest hotel if you have to stay in dowtown Atlanta.
Great place to stay downtown!
by A TripAdvisor Member
I stayed at this hotel for a trade show downtown - I have been there many times in the last few years. It is a great location for downtown meetings. This trip the hotel felt busy and energized! The staff was terrific and very attentive. They even remembered my name. The rooms are nice, the beds are awesome but it is really the people who work there who make it great. You just can't find sevice like that at most other hotels.
Beyond our expectations
by TripAdvisor Member hotelreviewed
Room: Very nice and clean
Service: Excellent. We were excited to leave the room because we knew we would be pampered in all of our activities.
Food: Atlanta Grill for Breakfast and Drinks. Nice but very expensive.
This was our second stay to celebrate our anniversary. We will be back!!!!
Brand Slipping
by A TripAdvisor Member
If it were not a Ritz Carlton I would look past the worn carpet in the lobby, the moldering furniture by one of the entrances. In the room, the tub/shower drain was slow and the tub did not seem clean. The phone was disgustingly dirty. Under the bed, a few treats including a moldering cookie. I had a time sensitive package waiting for me upon arrival but it was given to me, with some prodding, at check out. On the plus side, bedding was comfortable the fabric on the furniture was stain free. The lobby bar staff is excellent and they have a piano player in the early evening and you don't have to be a guest to enjoy it. It just doesn't feel like a Ritz Carlton, next time it's the 4 Seasons.
Nice Holiday Inn / Poor Ritz Carlton
by A TripAdvisor Member
I chose this hotel because I thought it would be like the Ritz in Buckhead. The two could not be more different. The room is large but with aged furniture. The bathroom is of motel 6 quality with a very weak shower (a personal pet peeve). The service was adequate to slow. The check in clerk was a trainee who was not ready for prime time. I had to badger the front desk numerous times to get a fax or package delivered. The iron was broken. Room service was slow. Needless to say I was not impressed and wonder why Ritz would keep this inferior property in its portfolio. This would be a nice Holiday Inn or an acceptable Radisson. But it's a lousy Ritz.
Be aware of fleas, Animal friendly Hotel?????? Far from being a Ritz!!!
by A TripAdvisor Member
We checked in late, front office staff were great, went to our room, to find out that the bathroom has not been cleaned and restocked with soap, towels, robes and shampoos, dirty towels were still there, we called house keeping, they responded fast. when we went back to sleep, my wife started itching, she woke me up, I looked at her legs, there she had itchy bumps on her skin, were wrote off as allergy, but the following night she had more of those all over her body and i started itching too but I felt some stinging with itching, I checked my skin and to my suprise I had flea bites all over my body and my wife had the sam, we contacted the front office, they appologized, they accepted cnahging our room, and promised to relay that to the management, but never heard from them I asked the clerk twice in following two day to have management call me they never did, never aknowledge the problem, or send me at least a letter of apology. I expected an adjustment of the the first two nights we stayed ther suffering from those fleas, they adjusted only one night, the night the y moved us to the new room close to midnight. I will never go again there, your site should rate this Hotel at the bottom of the list of hotels in Atlanta downtown.
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