Arnott's Lodge - Stay for the tour discounts
We stayed at Arnott's Lodge since there really isn't much in the way of lodging in Hilo, but we were sold on the discounts they provide on their tours for guests staying there, and the rooms looked pretty good for the prices (based on what we saw on their web page). They have several types of accomodations, from basically a spot on the lawn to pitch a tent, to hostel accomodations, up to private rooms.
My friend and I stayed in a private room there for several nights. These are very basic accomodations (basically just a bed and a bathroom, no TV, but there was a small fridge, coffeemaker which we didn't use, and a hair dryer; it also had A/C) which is what we were expecting, but there were a few problems with our room. Granted, we should have complained to management about the problems, but we figured that since we were only sleeping there and spending most of our time outside the room, we'd be ok. Basically I don't think our room had been used in a while and so no one checked it before our arrival and must have just assumed that it was still clean. The biggest thing was the toilet - the inside of the toilet bowl had mildew like it hadn't been cleaned in a long time. The mildew kind of washed away during our stay just from all the flushing but you would think someone would have scrubbed it before they had a customer use the room. Also, the comforter on our bed smelled really funky. It's so humid and rains quite a bit in Hilo, and the jalousie windows must have been left open and the comforter became damp and did not dry properly. Luckily the linens underneath were clean and smelled clean. They don't really do housekeeping - basically they don't clean until your stay is over. Our trashcan was full by the time we left and we brought the rest our our trash to the kitchen.
I believe there are six private rooms total and they are all in a converted house about 50 yards from the main complex (where the office and hostel accomodations are located). There is a shared kitchen within the building with the private rooms, and a living room where you can lounge. We didn't actually encounter any of the other people staying the private rooms while we were there though. If you want to watch TV, there is a TV watching room by the main complex, and you can also meet the people staying at the hostel if you want by hanging out in their patio/kitchen area. If you have a car and are staying in a private room, the building is surrounded by lawn so you'll be parking on the grass - you'll just have to be careful if it's raining since the grass can get kind of slippery. You'll also want to stay away from the coconut palms since stuff can fall off the trees and damage your car.
There was also one day where we came back one afternoon and the lights and ceiling fan were turned on, but we had turned everything off when we had left that morning. We went to the office to check, and they said they accidentally gave the room to another party but when they came in and realized that someone was already staying there, they went back to the office and got another room. Luckily we didn't leave any valuables in the room - just our clothes and luggage.
The staff was nice enough but it's a very "mom and pop" place - this isn't the Hilton so don't expect Hilton, or even Motel 6 service. Also, they offer "recession deals" on their website, but when you arrive, if you do not mention the deals you saw on the website, they will not give you those rates.
I am not going to really recommend or dissuade anyone from staying here since I have really mixed feelings about this place. I can only hope that our experience was out of the norm for them and that the other rooms were cleaner. I can't complain about the price and we really enjoyed their tours and saved money on those since we were guests of the Lodge, but basically it could have been cleaner.
Unique Quality: Arnott's is very close to the ocean - you can't see it but we could hear the waves crashing on the shore on a few nights. It's located in a residential area but it's a quick 5 minute drive to Downtown Hilo.