Sheraton Kauai Resort

A safe bet, a good deal and a good location.

by kuchunga about Sheraton Kauai Resort

It's right on a beach. They have a beach called Sheraton beach although it is a public beach so anyone can come. My room was an ocean view and it was new, very nice and clean, high ceilings. I was pretty happy with my room. If you are feeling just staying in a hotel property the beach is very nice to hang out. It's recommened to go to a beakfast early if you are eating in the hotel like 7am. Later it gets pretty clouded. I was there in the new year and having a breakfast around 7am provided a great view of sunrise.

Keep Away from Here

by ukmagicman about Sheraton Kauai

Terrible, terrible, terrible. How many times can I say terrible. To start off with, the room was horrible. Tiny, terribly furnished and so basic it was ridiculous. I paid $290 for the night plus tax and it was horrible. I felt like I was staying in a Motel 8 or little crappy motel - the furniture was straight out of the 50s with the horrible side tables with built in radio to the the 50s bed headboard.

The toilet broke on the way to bed and we called in the morning and 2 hours later they had still not fixed it. It took four calls for them to fix the toilet. We had to use the lobbey toilet which is terrible when you are paying for the room.

I was so happy to get out of this place... plus they charge a $26 resort charge for no particular reason which is added on top of the rate. I love Sheraton hotels and always stay in them - this was such a dissapointment.. Do not waste your hard earned money That you pay $300 for a room you can not use the toilet in.

Poipu

by newsphotogirl about Sheraton Kauai Poipu

The grounds of the hotel were beautiful. The breakfast buffet was typical buffet food but the view was amazing. And complimentary Mai Tais and hula show every evening. Internet service in the lobby.

The pool was small but nice. We never had a problem finding lounge chairs.

We had booked a partial ocean view and when we checked in we tried to upgrade to an ocean front room (before we even saw our room) but they were booked. It turns out that our partial ocean view was great and we could also see the mountains including amazing sunsets. The 2 photos show our view from the balcony!

The only downside, our rooms had obviously not been remodeled in some time and the bathrooms were teeny. The walls were thin and we had some loud neighbors the first two days, we could hear them talking and laughing late into the night. Fortunately they left the second day. I think it was a good thing that we were on the top floor.

Sheraton Kauai

by kyoub about The Galleria Oceanfront

We had a Christmas Dinner Buffet here last Christmas.
The food was very good, service exceptional, and the dining room overlooked the beach and ocean. Seafood of all kinds, meat dishes, tons of veggies for me, and a huge dessert table.

Got a good price on Priceline

by TripAdvisor Member bhrungo

We vacationed on Kauai from Dec 13-21st, but only stayed at the Sheraton for our first night..the rest of the week was spent in a timeshare at the Embassy Vacation resort. First of all, we got a great deal on the Sheraton Hotel, only paid $95.00 on Priceline..When you first drive up to the Hotel it looks fancy and very luxurious. BUT, if you got a good-deal online, you are put up in the "Garden Wing" which is across the street...our room reminded me of a typical Holiday Inn, and was VERY VERY out-dated. Even had a weird radio built into the night-stand. Very 70's. Dont get me wrong, the Sheraton is a very nice hotel, IF you pay full price and are in the ocean wing. The hotel charges the mandatory 25 dollars per night fee, but I wasn't that upset about it after i had my morning buffet, it was GREAT! Overall, a one night stay here wasn't bad, but I would NOT stay here a whole week in the Garden Wing...However, I would book a week in the Ocean-Wing with Ocean-View....but that's why I timeshare, I can get ocean-view suites for much cheaper, and much nicer accomodations. I'd give the Sheraton a 7 out of 10..Their garden rooms, a 4 out of 10. The Embassy Resort gets a solid 9.

We will return!!

by TripAdvisor Member Samsie

We stayed here for five nights from Dec 17th to the 22nd. We had travelled via LAX the same day to arrive here at around 10.00pm and it was well worth the very long journey. We were met at street level by one of the staff who gave us three a lei each. Upon asking further about what a lagoon view room was like (which is what the agent had booked for us although on Sheraton's website it was not entirely clear what that was) we were then given an upgrade to a full oceanfront room.
This room was certainly big enough for the three of us and a ready made rollaway bed was already in the room for our child.

We found room service to be helpful and meals were always delivered with a smile and within 30 minutes. Thinked they liked our accent too.

The hotel is divided by a road which although not very busy does get traffic along it. You will need to traverse this if you go to the beach; do try to stay on the newer/beach side of the hotel if at all possible.

You had to complete your various details like room number, name and dates of stay on a small form when you collected beach towels but you only had to do this the first time you asked for such. The form had to be shown each time you asked for towels.

Thought the pool area was pleasant and it also had a water slide.
However, no staff member was ever at the top of the slide to ensure that there was no one else swimming about at the bottom.

Poipu beach was also nice though it does shelve quite sharply and the waves can be quite rough at times.

We liked the Poipu shopping village (Keoki's in Paradise is good for lunch and Roy's is open in the evening only) overall.

We will certainly return to the Sheraton next time we travel to Kauai.

Nowhere near a 4.5 star as listed.....

by A TripAdvisor Member

I must agree with a lot of the comments here about the "bait&switch" tactics. We were placed in a gardenview room (what garden??? more like parking lot view) and complained and got switched to a "partial oceanview" - what a joke (slightly different angle of same parking lot with a tiny bit of ocean in the distance). To move to the Main hotel building was a $75 per night charge. The rear buildings of this hotel are QualityInn type rooms. NO-WAY a typical Sheraton. I did write to Sheraton HQ and got some Freq Guest points on my Starwood account.

When visiting Kauai, stay elsewhere unless you get this a bottom dollar.

The best time yet!!!!!

by A TripAdvisor Member

Third time there in 4 years. Better than ever!!! Love the atmosphere and the staff is super friendly and accommodating. Beautiful breakfast and surroundings, great beach - couldn't be better. Visited the Hiatt and found it to be a stuffy, oversized Disneyland in Hawaii. Coming from Monterey, CA., the weather and atmosphere at the hotel was the best! Only complaint is the small Jacuzzi - Oh well -

after we switched rooms it was ok'ish

by TripAdvisor Member chippy436

Hi,

Just arrived back from our honeymoon and wedding and found this hotel to be the worst we used in our 3 island trip of Hawaii (but it was also the cheapest).

We firslty stayed at the Sheraton in Maui, which was fantastic, we were upgraded to an ocean view room and could not of asked for better service. We then used the Hilton on the Big Island, wow what a place, we were double upgraded and had a room bigger than my house in the UK facing the sea, service again was fantastic. We then went to the Sheraton in Kauai.... were greeted straight away at the entrance of the hotel and checked in, were told we have been upgraded and were chuffed to hear that until.... we saw the room, the room was over the road in the garden area and the view was the road that runs through the hotel (quite busy for a dead end road) and the parking area (but we could see the sea). What would it have been like if we were not upgraded???
possibly a tent in the parking area..

We complained straight away in person to the front desk (who never smiled) and were told that to move we would have to pay 50 dollars a day extra for a room on the better part of the hotel (seen this now in different comments, its called bait and switch).. as this was the place to be for my wedding i decided to go for it, what a difference..

the garden side is a mess and i believe from seeing both sides that it has never been updated, it smells, the rooms are small and the beds reminded me of my army days..not great for a honeymoon...

The ocean side is much better, every thing is 100 times better than the garden side..

After the initial shock we settled down and found the hotel to be ok, it was nothing special though.

I thought the daily fee per room was alot of money (24 dollars), but it did include breakfast, the internet and the early evening mai tai hour with dancing and music (very good).

The food was also ok in the hotel but was naturally expensive, if on a budget go to the poipu shopping area, where there are burgers etc at a good price and good service.. also try the Beach house (5 mins drive) best food we had on our trip...what a great place..

So if you want a hotel in Kauai, this is not too bad if you are on the ocean side of the hotel, if not don't bother and go somewhere else..
try the hyatt.

All in all, i would probally not use this hotel again but i will go back to Kauai and poipu but i will look at different offers of accomodation.. also got married on shipwreck beach 10th feb 2004, what a fantastic place and beach...

enjoy your holiday to Hawaii, i did not want to come back home...

OCTOBER IT MUST BE KAUAI

by robpreston

"This was the best honeymoon"

Only spent 6 nights in Kauai but fell for the place, don,t really know what we expected before we went but it was better, stayed at the Sheraton Poipu, have seen good and bad reports about the hotel but we had no complaints rooms on the small side but we did stay in the garden wing facilities at the hotel were fine but you did tend to feel a bit "captured" in as much you really needed transport to get anywhere else even in the Poipu area. We rented a convertible thinking lets be different, that is different than at home, every other car in Kauai seemed to be the same model as ours....a nightmare when it came to finding your vehical in a mall car park

"Travels in Kauai"

We toured the whole island around the coast as far as the road would take you east and west some highlights were "HANELEI" yes of "puff the magic dragon" fame! funnily enough not a big marketing scene only saw one puff the magic dragon tee, But Hanelei bay was beautiful , I believe scenes from the movie "South Pacific" were shot there, Generally the rugged coastline was spectacular