Polynesian Shores, Lahaina, HI - Reviews and Hotel Information

While Polynesian Shores is a wonderful property and top-notch location, BE FOREWARNED if you deal with units #113 or #126. Rentals are handled by Greg Salmon on behalf of his parents who own these units. We stayed in the 2-bedroom #126. Greg gives erroneous information (specific location of unit; Lanai [3,193 per 2000 Census] and Molokai [7,404 per 2000 Census] are uninhabited; no motorcycle rentals on Maui [personally saw over a half-dozen outlets]); rental agreement sent a couple days after I contacted him about availability & said I wanted to book the unit, then had wrong dates & number of nights & price was hiked from that quoted on their website. Took numerous phone calls/e-mails over ten-day period just prior to arrivel to obtain access information. Told by other condo owners at this property that Greg is known to overbook/overlap rentals and some folks arrive with no access info. He & parents spent the prior week up to the morning of our arrival staying in #126, then told cleaning lady and others they had left it “immaculate” for us. Examples of “immaculate” for our $150 cleaning fee: counters/tables undusted; floors unmopped; dirty & badly soiled towels - some of what we thought were “stains” came out after having used and laundered them; mirrored walls had smudges/drips/streaks; sizeable long-dead gecko under one chair; broken glass on vanity counter; bathroom throw rug filthy - shook it out in the shower the morning after our evening arrival and massive amount of lint/hair/sand/whatever fell into tub. Other issues with unit #126: hot water heater element out, couldn’t even finish a “Navy” shower; livingroom drape wouldn’t close; glass & screen patio doors (two each) worn so badly they were EXTREMELY hard to open - owner told ME to apply cooking oil to tracks; television NOT high-def despite statement on their website; 2 of 3 smoke detectors non-functional; 7 of 25 recessed overhead lights in various stages of “hanging” from ceiling; many of the plastic glasses had cracks and leaked; dishwasher almost made it through first load before it quit working; guest bath sink leaked and neither sink nor tub drain would close; master bedroom door wouldn’t latch, no working remote for TV (Greg said “I know”), short in dresser lamp wiring so unplugged it to avoid fire (owner agreed it needed to be replaced), large section of screening torn loose from louvered windows allowing birds to fly in, no drape on wall-to-wall window (this was corner unit with the grounds/pool/beach access walkway just outside the bedroom). And there were other issues. Once again, Polynesian Shores is an awesome property and unit #126 is one of the most prime locations on Maui, but BEWARE of renting this unit (or #113 with same owners). Note: we have stayed in other units at this property before, without issues.

Polynesian Shores, Lahaina

Polynesian Shores

Lahaina Hotels