to the company who booked our trip expedia and they were not too concerned. This hotel
is not staffed properly, they are clearly not capable of handeling the neglected property or the saftey and sanitation of the guests who stay there. We were eaten alive by bed bugs in
our third room at this hotel. We woke to our blood all over the sheets and felt the bugs during the night. This hotel is filthy and run down and all travel companies should remove it from their travel choice of accomidations. We were treated like second class citizens by the
entire hotel staff including management. Don't stay at this hotel, pay more and don't risk our h orrific experience, I still feel the bugs and can't believe they really exists. This kind of stuff gives a beautiful location a bad reputation, shame on Hawaii.
pool was closed for several days, no reason ever given, front desk staff rude and incompetant, rooms dirty, coffee mugs stained and gross shower drains stinky
great views from all 3 rooms though
