Waikiki Gateway Hotel

2070 Kalakaua Ave, Honolulu, Hawaii, 96815, United States
#32 of 151 hotels in Honolulu
Very Good (3.5 out of 5.0) 4 reviews
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One of Waikiki's Best Deals

Great (4.0 of 5.0 stars)
by written on January 5, 2011

We stayed at the Waikiki Gateway two weeks ago and we would absolutely go back again. I didn't know what kind of service to expect with the holiday season and all, as I thought there was a decent chance the staff would be too overloaded to help. But from check-in to wake up calls to transporting our baggage and giving us some good tips on nearby restaurants, the staff was way beyond anything we could have expected. The room was clean and larger than we'd expected. I think the biggest advantage was the location, because our main reason for choosing it was to be as close to as many things as possible within walking distance. That and the price (we got a pretty good deal booking it here: Waikiki Gateway Hotel
) were the main driving factors in choosing Waikiki Gateway. We were able to get pretty much everywhere we needed on foot, so I'd say it served its purpose. If you are looking for economical accomodations that are close by major sightseeing attractions in Waikiki, you could do much worse than this.

Unique Quality: We had an ocean view room that was outstanding. From talking to a concierge there most of there rooms have good ocean views, but I would ask for one when booking just to be sure you get one. Also as mentioned above the service was excellent and locationwise it was very convenient.

Directions: central waikiki

Never again

Terrible (1.0 of 5.0 stars)
by written on October 8, 2010

To start off coffee package are only provided in the room the first morning, then you have to purchase your own. Then there is only valet parking which costs around $18 per day. For a 3 star hotel that is ridiculous, that there would not be regular parking as well.

Then for the worst part of our experience....

I have stayed at this hotel with my sister and two friends (they had a seperate room) late September 2010. At we were checking out, an additional charge appeared on my bill. When we asked we were told it's a for a movie. Knowing that neither one of us ordered a movie, we asked for a printout showing date and title of the movie. It took 10 minutes, and finally we were told the title. I can't remember excatly, but right away it sounded odd. When I asked what kind of movie, we were told "pornographic". We did not order any movie, and definitely not an adult movie. Why would I watch that with my sister? The front desk was rude and refused to take off the charge. When we asked for general manager, the girl pointed to "an assistent" manager, who was no help and barely got involved in the conversation. The conversation got heated up and pretty much at this point in the lobby new we were being charged for a pornographic movie. The front desk girl insisted that we "watched it" and rolled her eyes. I ended up paying for it and we've called the general manager's # on Monday. To this day nobody called us back or tried to resolve this situation. Total luck of customer service and respect for people.

A good place to stay in Waikiki

Great (4.0 of 5.0 stars)
by written on October 28, 2009

My husband and I were on a packaged tour thru Tours4fun with Waikiki Gateway for our hotel accommodation, We stayed there for 7 days from Oct. 6 to 12. Hotel location is good with a Trolley bus stop infront. It was near the signature stores. Our room and bathroom was clean, beds were comfortable and the housekeeping staff were courteous. The front desk and the other staff were helpful. Except for the incharge of their continental breakfast, named Doreen who was shouting at us one morning as if we were in a military camp. She was irritated, maybe because we came in 10mins before 9am w/c was their cut off time for serving. We were so tired so we woke up late. She could have told us politely that she cant extend her time for us, and we will understand. There was no need to shout as guests should be treated w/ utmost respect and courtesy. Breakfast served was the same every morning for our 7days stay there. But generally, the hotel was good for the price and if I'll have the chance to go back to Hawaii, I will still stay in the same hotel and even recommend it to my friends.

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Review by a OneTime.com User from Canberra Australia

Best (5.0 of 5.0 stars)
by written on February 20, 2005

We spent 12 wonderful days in honolulu,3 of which were spent staying at the Gateway.We could find no fault in the service. The staff were extremely friendly and full of the Aloha spirit. we are hoping to return for another visit in the near future. the rooms were clean and nicely decorated. I did recommend the hotel to a work colleague. she also had a great stay.Nicks fish cafe was also a pleasant surprise. to find a great restaurent so close(not having to walk too far) especially after a few glasses of champagne!!!!
last visit on June, 2002.

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angdisme May 7, 2014 at 7:15 AM

WORST HOTEL EVER!! DO NOT BOOK!! Awful guest service. Duct taped curtains, moldy water spots on the ceiling, bunr marks on the floor. Just NASTY! I planned my wedding around this hotel & I almost cried when I got there!! We asked for a different room & were told NO- that was actually an UPGRADED room! I hate to see what the non-upgraded rooms look like! We left to find a more expensive hotel but it was worth every penny!! THIS HOTEL WAS ABSOLUTELY AWEFUL!! Wouldn't let my dog stay there!

Do not listen to the 3 & 4 star ratings (like I mistakenly did). They have to be from people that work there or live in dirt houses!

Nearby Waikiki Gateway Hotel

Waikiki Gateway Hotel

We've found that other people looking for this hotel also know it by these names:

  • Waikiki Gateway Honolulu
  • Hotel Waikiki Gateway

Address: 2070 Kalakaua Ave, Honolulu, Hawaii, 96815, United States

Amenities at Waikiki Gateway Hotel

  • Swimming Pool
  • Wheelchair Accessible
  • Business Services
  • Kitchenette

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