Four Seasons Ritz-Carlton

5 out of 5 stars5 Stars

160 E Pearson St at Water Tower Place, Chicago, Illinois, 60611-2124, United States

3 Reviews

The Ritz-Carlton Chicago (A Four Seasons Hotel)
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Satisfaction Excellent
Very Good

Value Score Poor Value

Costs 35% more than similarly rated 5 star hotels

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Good For Solo
  • Families92
  • Couples91
  • Solo93
  • Business90
  • Not as much attention to guests as we are used to


    We stayed in one of the two Anniversary Suites on 9/3. Our room was spacious w/2 full baths. The main bath had a nice soakingtub, albeit, a bit smaller than it appears online. Also, the view kinda sucked for $700/night. The bathroom tub has windows that overlook other buildings, and not the lake. The windows should have gone to the floor, also, to allow for a better view from the tub. Our tub did not hold water, so we had to keep the tub faucet going to keep water inside. My sink drain ran VERY slow, so it was backing up. The grout on the main shower was orange, it really needed a deep cleaning! Checked out by the front desk clerk, an Asian woman named Sofun, who was not very friendly, OR (so) fun. Did not say hello, how was your stay, OR goodbye. Hubby says he'd rather go elsewhere next time for $700. Very sad.

    Unique Quality: Room Service was good, but pricey. Creme Brulee was incredibly delicious.

    We once thought they had the BEST beds in the world. We no longer think that. They left us with major backaches in the morning.

    Pool is a strict lap pool and NOT for kids. Very nice workout room.

    Overnight parking is $38,and is ridiculous. Should be part of the overnight cost of the room, if you ask me.

    Directions: Attached to WaterTower, just to the south of The John Hancock.

  • deecat's Profile Photo

    If You Can Afford It, Stay At...


    "Eventually I think that Chicago will be the most beautiful great city left in the world." Frank Lloyd Wright, architect, 1939

    The only reason we ever stayed at The Ritz-Carlton Chicago is because they offered a special half price the month of my birthday one year. So, for my birthday, my husband made the arrangements to stay there. It was an incredible experience. The hotel is set atop Water Tower Place above North Michigan Avenue. It is known as one of Chicago's finest hotels (A Four Seasons Hotel). The service is renown; the guest rooms are luxurious; the food at the contemporary French Restaurant is legendary.
    The hotel has 435 guest rooms (91 suites and oversized rooms). Because the hotel is literally attached to Watertower Place, you can walk from the hotel into the famous shopping place.
    The Dining Room denotes luxury and elegance. Chef Sarah Stegner offers a personalized 8-course tasting menu. This restaurant has won numerous awards and rightfully so. It is closed on Mondays. It is most famous for the Sunday Brunch which defies description.
    Note: Elegant attire is required and jackets are highly recommended.
    The Cafe is a causual place for breakfast, lunch, and dinner. It is most famous for its delicious desserts (so, save room!)
    The Greenhouse really looks like a greenhouse with a wide expanse of windows for a view of Chicago.
    It is perfect for a light lunch, Afternoon Tea, a cocktail and appetizers.
    If you cannot stay at the hotel, at least try the food at one of these fine restaurants.

    Unique Quality: There is a Spa at the Carlton Club with a pool, a fitness center, steamroom, sauna, massage and other therapies.
    Services include: Valet parking, express check-in/out, 24-hour In-Room Dining, complimentary overnight shoeshine.
    Rooms have: Video or DVD player, twice-daily housekeeping service, CD player, Down pillows (non-allergenic pillows available which I had to ask for!), thick terrycloth bathrobes, hair dryer, iron and ironing board, complimentary local newspaper, high-speed e-mail & Internet access, and wake-up call.)
    This is a once-in-a-lifetime kind of place!

  • kimberbakos's Profile Photo

    Ritz Carlton Hotel - This is...


    Ritz Carlton Hotel - This is the only hotel I have ever stayed at in the city. It is beautiful! The service is impeccable, the rooms are gorgeous, and I can't imagine any reason to go anywhere else.
    Start at $295

    Unique Quality: Moderate Room
    Beautifully appointed Moderate Rooms offer high ceilings and city views from large picture windows. They are located on the lower floors of the Hotel.
    435 spacious guest rooms, including 91 suites and a
    Premier Class of oversized rooms and suites

    Exclusive Carlton Club with pool, state-of-the-art fitness centre, steam, sauna, massage and skin treatments

    Indoor access to the international boutiques of Water Tower Place

    Directions: 160 East Pearson St. at Water Tower Place, Chicago, Illinois 60611-2124 U.S.

More about Four Seasons Ritz-Carlton

the Magnificent Mile

by PetraG

Magnificent Mile is the name given to the stretch along Michigan Avenue from the Chicago River to Oak Street. The Magnificent Mile offers over 3.1 million square feet of retail space, 460 stores, 275 restaurants, 51 hotels, 2 unique museums and a variety of sightseeing and entertainment attractions to more than 22 million visitors each year. Recent enhancements to the Magnificent Mile include additional trees and flower-filled medians that reflect the changing seasons. These aesthetic enhancements complement the unique architectural beauty famous to Chicago.

Some of Chicago's top retail establishments are found on the Magnificent Mile, including department stores such as Bloomingdale's, Neiman Marcus, Saks Fifth Avenue, Nordstrom, Marshall Field's and Lord & Taylor and boutiques such as Cartier, Herm?s, Giorgio Armani, Salvatore Ferragamo, Ermenegildo Zegna, Burberry and Tiffany & Co. The Magnificent Mile also features critically-acclaimed restaurants such as The Signature Room at The 95th, Spiaggia, Tru, The Pump Room, Lawry's The Prime Rib, Spago and many other dining options. You'll also find luxurious accommodations at four and five-star hotels such as The Peninsula Chicago, Park Hyatt Hotel, Four Seasons Hotel Chicago, Ritz-Carlton Chicago and Le Meridien Chicago.

While the warmer months allow for beautiful landscaping and flowers, the holiday season is also special, with the lighted trees lining the streets, retailers' decorated windows and horse-drawn carriages trotting down the street.

Seems to be an amazing hotel!

by A TripAdvisor Member

Let me first say something- I did not stay at this hotel. I did come here everyday for breakfast in the morning, and drinks and desserts at night. I hung out in the lobby a lot and checked out the pool and spa as well. Even though I paid $300 for a junior suite at The Westin next door (which was very nice) I wish I had stayed at the Ritz-Carlton Chicago for $439 a night(thats what the front desk attendent told me). I traveled to Chicago back in June to watch the Red Sox play the Cubs, and this is where the Red Sox were staying- and it is up and away from the craziness (good for them). Anyway, The Ritz-Carlton had an amazing lobby with comfortable furniture, marble floors, attractice chandeliers etc. It was so clean too(including the main bathrooms in the hotel). The breakfast restaurant was incredible- the best service and food! And I also dined at The Greenhouse Lounge off the lobby and in the Trianon Cigar and dessert lounge. Both were great with unbelieveable service and the after dinner drinks and desserts I have to say were delicious! For any price under $500 or so this is an outstanding hotel. I also visited the Four Seasons next door which seemedc to be a little nicer and more expensive than he ritz-Carlton (also a bit more snotty). If you are looking for a descent comfortable hotel with a nice lobby and location, the Westin Michigan Ave. is the place to be, if you want a high-end upscale luxury hotel up and away from the craziness pick the Ritz-Carlton, if you want an amazing rediculoous expensive hotel (like $600-700 a night and you are a snob)then stay at The Four Seasons.

Expected more....needs renovating

by TripAdvisor Member Need2ski2

My problem with the Peninsula and the Ritz Carleton is that I keep comparing the hotels to grandness of the Four Seasons Chicago. If the Four Seasoins didn't exist I would say they were just fine hotels.

Yes-the FS is showing it's age here and there but it's aging like a fine wine. The people that built the Four Seasons built a hotel that they would be proud of. It's everywhere. Even in the bathroom doors with 8 panel wood heavy doors.

The Peninsula has extreme almost psychic customer service but the hotels are just not the quality of the Four Seasons.

The Ritz needs renovating. We stayed in one of the large suites. King bed corner location. Paid under $800.00 a night. We love wine and the hotel did not feel like I would get the table service to compliment a great bottle. Amazing to me too. The hotel is loaded with wall paper and feels like the 1980's. The sound system in the suites is outdated. Forget Plasma. Forget great sound system. Not here. Standard tub. No sound in the bathroom. I even missed the greeting that you get from the FS guys outside when you pull your car up. They will stop all traffic in thier cute little suits to get you in.

I have tried to get into the Ritz for years now and always heard that it is the best but I feel let down by the other trip advisor people. This was our twenty fifth anniversary and we should have stayed at the FS.

Sorry for bursting your bubble-but if we don't get the word out they will not improve this hotel.

Some positives: Great room service-A+ all the way. The beds are cuddly...

Side note: The Four Seasons treated my hyper active kids like they owned the joint at Chistmas of 2000. They were spoiled in millions of ways.

Wonderful respite

by TripAdvisor Member Daoda

Having just stayed at the Park Hyatt in Los Angeles, I knew when arriving at the Ritz that I was truly in a five-star hotel, not one with 5-star pretentions like the Park Hyatt. The lobby is spectacular and the rooms were large and luxurious.

Wonderful service even for the kids!

by TripAdvisor Member jaweil

We stayed at this Ritz about 6 years ago when our eldest child was only a year old, and we loved it then. But now that we have three girls, ages 7 years, 4 years and 5 months, we love it even more! And it's because they actually pay attention to the needs of the children and the family.

The hotel provides you with a real crib that has actual, nice bedding (not just a pack and play); DVD players are free of charge to your room on request; milk and juice boxes were waiting iin the room for the kids on check-in, as well as a basket of diapers, wipes, baby shampoo and soap. At check-in, the kids were allowed to pick out a toy from a red wagon of goodies (my girls chose crayons and coloring books).

The Ritz Kids program also allowed them to sign up for a cookie-making session in the kitchen with the executive chef. Afterwards, the kitchen staff bakes them and delivers them to your room. If you have some downtime, there is a library of DVDs and books that you can borrow from the hotel.

If your girls are into the American Girl dolls, the store is just a little over a block away (very short walk). Our girls of course brought their dolls with them to the restaurant for meals, and to our surprise (though we really shouldn't have been surprised, considering the outstanding service), they brought out little high chairs designed for the dolls.

The staff is very friendly, attentive, and the hotel is well-appointed and clean. Plus having the Water Tower mall connected to the hotel makes it easy to stroll around with the baby if you want to kill time and the weather outside is yucky.

Would definitely stay here again and recommend it to anybody!

Always love to return to the Ritz

by TripAdvisor Member rygcbm

I have to say...I love staying here. Over the years they have been consistent with the top notch service.

The beds are fantastic and the room darkening curtains are a wonderful way to sleep in!

Location couldn't be better and if you haven't eaten at the restaurant, you are really missing out.

Sure, it's not budget prices but you get what you pay for and this place is worth paying for 100%. We'll return year after year!

Chicago in December

by londonlover

"Daley Center Tree"

This tree stands in the Daley Plaza (one block west of the State Street Marshall Fields store), and it is stunning every year. This is the 2004 edition, which I think is especially beautiful. It's actually made up of MANY live trees, and it smells great!

"A magical time to stroll downtown..."

This is the gigantic, live tree at the base of the Hancock Building on Michigan Avenue. It has the most lights of any tree I've seen, and it smells wonderful!

"Ritz Carlton, Chicago"

Most of us could never afford to stay at the Ritz (adjoining Water Tower Place shopping center), but anyone can go in and look! Sometimes they have a beautiful giant gingerbread house in the lobby, with a great Christmas tree and a little train going around. Even if they don't, though, it's a very elegant place and fun to stroll through after shopping at Water Tower.

"Marshall Fields on State Street"

This is the famous Marshall Fields store on State Street, which is legendary for its great Christmas decorations, including these trumpets and lights along the outside. They also have a beautifully-decorated, giant tree in the Walnut Room, under which you can have a delicious lunch or dinner. It's a yearly tradition for a lot of Chicago residents, and a great thing for a visitor to do if you're here around that time.

"The tree in the Walnut Room, Marshall Fields"

This is a view of the top of the tree in the middle of the Walnut Room at Marshall Fields on State Street (don't confuse this with the Marshall Fields store on Michigan--it doesn't have this!). The floor above the Walnut Room gives you a bird's eye view of the tree and all the contented eaters underneath it.

"Highland Park town square"

This is Highland Park, a north suburban town on the shore of Lake Michigan and just off US 41. It's generally pretty wealthy, and it has a beautiful town square on Central Street. The square was even more beautiful this holiday season, when they decked out the trees with all red, white, and blue lights in remembrance of September 11th.

"Water Tower"

This is one of the few buildings that survived the Great Chicago Fire, and it's the center of the shopping district on North Michigan Avenue. It's always looking good around Christmastime!

"Model Train Set in the Hancock Tower"

This display of model train extravagance is a yearly tradition in the basement of the Hancock Building on Michigan Avenue. You don't have to be a model train enthusiast to appreciate the great work that goes into this holiday display!


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 Four Seasons Ritz-Carlton

We've found that other people looking for this hotel also know it by these names:

Ritz Chicago
Chicago Four Seasons
Chicago Ritz-carlton
Four Seasons Chicago Hotel
The Ritz-carlton Chicago (a 4 Seasons Hotel)
The Ritz-carlton Chicago (a Four Seasons Hotel) Hotel Chicago

Address: 160 E Pearson St at Water Tower Place, Chicago, Illinois, 60611-2124, United States