Hyatt Regency Chicago

Comfortable and clean hotel

Hyyatt Regency ,Chicago

The biggest problem with staying in Hyyatt Regency hotel is that since its so great you don't want to leave the room...... :)

• Opinion of Price: more expensive than average

Hyatt Regency Chicago Photo: Hyyatt Regency ,Chicago

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Hyyatt Regency ,Chicago

• Opinion of Price: more expensive than average

Hyatt Regency Chicago Photo: Hyyatt Regency ,Chicago

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SUCH A WASTE!!!

Truly horrible experience. The lobby is impressive and the first front desk attendant was great, however everything after this point was awful. Our room itself was missing electrical plate covers and had chipped floors and counters with goopy glue messes where they had tried to attach pieces, not to mention stains on the duvet and very minimal lighting (2 bedside ights and one corner lamp). Hotel bar was typically closed even though it was advertised as being open every afternoon and night. The only time we saw it open was on a Saturday night when it closed at 1am despite being packed. (bar time is 4) Perhaps the most aggrivating problem we experienced was when the hotel mistakenly locked us out of our room for "credit reasons". They initially made us new keys which did not work and then accused me of having an unauthorized credit card. They finally realized their mistake, but instead of being apologetic for their error they made us wait for a half an hour outside our room before someone showed up to reset the lock so we could get inside. After all of this I also had the cleaning ladies walk in on me in the shower. The worst hotel experience I've had. I would have preferred a budget motel off the interstate!

not high end hotel

I payed $191 per night for this hotel due to a conference on site.......Yes, I too saw some stains on the comforter.....although I think it may have been paint? not sure. The most annoying part of my stay was the incredible opening of space under the door. They must have had a thicker carpet in the rooms prior because the space was so great that the bright light shined into the room from the hallway and the noise level of everyone from even down the hall a distance could be heard clearly, so sleep was not happening very well. I feared that the toilet would not completely flush when using it. The shower backed up immediately upon starting. The room next to mine had a short term stay (4hours) and I know this due to the thin walls that the conversation could be heard and I believe money was exchanged after that interaction! Overall, not a good stay but the staff were all very nice and pleasant.

Large urine stains found on comforter

My husband, son and I stayed 2 nights at the Hyatt. The location was great - a short walk to tons of attractions and steps away from 'The Magnificent Mile'. The service was also top notch by every employee at the hotel.

On our second and last night I woke up and flipped the comforter over to get out of bed. It was a little further than I usually toss it, and I noticed a yellow stain on the underside. I was disgusted and surprised but when I continued to turn the comforter over - I was speechless. There were two large basket ball sized urine stains on the underside of the comforter 2 feet away from the foot of the bed. The stains were dry and there were no other marks anywhere on the bed.

I immediately took pictures and called the front desk to request a manager. A person named Kaylee came in and was also disgusted and was shocked that it wasn't thrown out.

I explained to him that I did not want to ask for any compensation as no dollar amount could justify sleeping in urine. He understood and explained that he would take care of it and he would make things right and seemed genuinely concerned.

We went for breakfast then proceeded to check out. At the front desk we saw that he did in fact request a refund, but only partial. We were still billed for things like parking, internet usage, etc. We actually paid over $100 for staying 2 nights in a bed with urine stains that may or may not have been washed (they still can't prove if it was a washed stain or if it was unwashed).

I went back and told them to take the money back and I would rather pay full price then take their partial refund. It felt like a slap in the face. Even the agent at the front desk told me that if I went to him first he would have wiped the slate clean and refunded everything and agreed that it was their opportunity to make things right. He was seemed shocked that the manager didn't request a full refund. He mentioned that even him as an agent could have authorized it.

I am upset that a hotel like the Hyatt could penny pinch. But my main concern is that I would never have seen this urine - it was an accident. How many other people in that hotel are sleeping with filthy bedding?

How can I report this to a higher authority? Any help would be appreciated.

• Opinion of Price: about average

Hyatt Regency Chicago Photo: Full view of bed with stains at Hyatt in Chicago

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At the time, there were many business conventions going on, so it was very congested and loud. I ran into another guest one morning, and he told me it took him almost half an hour to get an available elevator to his room. Overall, the service was good. Staff was effecient and friendly, and the room was nice. Pretty convenient location aswell.

• Opinion of Price: about average

Hyatt Regency Chicago

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Chicago's Biggest Hotel

Our trip to Michigan to visit daughter Lorna who has just moved for University was bookended with weekends in Chicago. The first weekend we stayed at the Palmer House Hilton; the second at the Hyatt Regency.

The Hyatt was the opposite extreme from the Palmer House; new, modern, huge, and a bit impersonal. They bill themselves as a 4 star, slightly higher than the Palmer House, but I found them to fall behind in service and amenities. With over 2,000 rooms, this is said to be Chicago's biggest hotel. When we arrived, things were hopping but we quickly had a valet parking guy take our car and unload our bags. But then he just handed them to us. There was no bellman to assist us. We were directed to use the luggage elevator because the escalator to the second floor check in desk was out of order.

The girls headed up to check in and I found a place to sit and wait. Then Jill came and said "West wing, across the street. There's a passage way." So we schlepped our bags across the property to the other wing, took the elevators to the 9th floor and found that's not where our rooms were. Schlepped our bags back across the property, past the 4 well dressed bellman who stood near the check in desk watching a group of good looking women check in, no effort at all to help us! We finally located our room and the girls decided the two double beds were too small for all three of us. We called for a roll away. No, sorry, it's against the fire laws. Hmmmm, does the Palmer House know about that?

Unique Quality: Again, internet is extra. Lorna tries to put the bottles of ale that she brought into mini fridge and reads the sign on the front. Don't put your own items in this mini bar. You will be charged! There was a very comfy chair by the floor to ceiling window and an excellent view of the Chicago River and the Wrigley building. The chair "screams" as I plop down into it and the air is pressed out of the cushion. Lorna puts a glass of wine in front of me (smart girl) and finally I am unwinding and not so dissatisfied.

The hotel is a block and a half from Michigan Ave. and the start of the "miracle mile". The girls are ready to shop. Go! I'm into my second glass of wine and enjoying the view.

The Hyatt Grand Bed is pretty nice with it's pillow top mattress and excellent quality linens. So here is my next big gripe. Why do hotels always use flat sheets on the bottom mattress? By the time you pull out the top sheet the thing is already loose and just one or two turns and the bottom sheet has begun to come off. By morning I find I'm laying on bare mattress. Would fitted sheets be take longer for the maids to make up the beds? Are they more expensive? I don't get it!

All in all, I would not return to the Hyatt Regency. It was too big, too impersonal and the staff not helpful. For $300 you can do better.

• Opinion of Price: more expensive than average

Hyatt Regency Chicago Photo: We did have a great view

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Corner of Lake Michigan and the Chicago River

I stayed here for a business meeting with the American Hospital Association. The rooms were good but actually great if you consider the rate that was paid (close to half of any other time I've stayed in Chicago- but may have been because of a business rate).

The hotel itself has plenty of amenities... bar, restaurants, etc. but no workout facility on site. You can, however, go down the street for a few dollars and work out at a gym that they have an agreement with.

Unique Quality: I'd say the best qualities are the reasonable rates, it has good views from most rooms, and it is right in the middle of the action.