Raffaello Hotel

4.5 out of 5 stars4.5 Stars

201 East Delaware Place, Chicago, Illinois, 60611, United States

2 Reviews

Raffaello Hotel
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85%

Satisfaction Very Good
Excellent
41%
334
Very Good
33%
271
Average
11%
90
Poor
7%
59
Terrible
6%
53

Value Score Average Value

Similarly priced and rated as other 4.5 star hotels

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Good For Solo
  • Families76
  • Couples76
  • Solo87
  • Business70
  • SONG's Profile Photo

    Hidden European flair GEM

    by

    This gem of a European boutique-style hotel is truly so wonderful. You are greeted at street entrance by a uniformed doorman and into the elegant lobby which is tastefully decorated and full of light and flowers. Comfy seating and a cheerful atmosphere make this a desirable place to just sit and relax, read, or have a drink. The staff are friendly and courteous.
    On the main level of the hotel is a mini bar and next door is the Pelago restaurant, which serves great food in a luxurious atmosphere. The Pelago also has an outdoor patio where you can dine. Summertime finds the exterior of both the hotel and the restaurant vibrant with colorful flower beds. Even European style flower boxes adorn the windows.
    Pelago Restaurant
    201 East Delaware Place Chicago, IL 60611
    (312) 280-0700
    Both sides of Delaware Street , which leads west to Michigan Avenue, are lined with both small boutique restaurants with indoor or weather-permitting outdoor dining and the larger hotels with their typical dining room and specialty Sunday Brunch. The Raffeallo is located just next door to the Hancock and is only 2 blocks off Michigan Avenue. You can walk out the front door of the Raffaello and be on Michigan Avenue withing 3-4 minutes. Catching a bus is a snap, since many of them stop right there at Delaware and Michigan.

    Unique Quality: You have many choices of room styles. The usual double, double and double, and king sized room selections are available and each offers large bathrooms , soft and comfy terry bathrobes, the finest bath and beauty products, desks, hair dryers, a mini bar, refrigerator, microwave, and safe. The beds are furnished with up-to-date linens which are highest quality and enticing for easy sleep. There is a well-equipped gym on the second floor and a spa and massage room also. The rooftop offers an excellent option for those who wish to glimpse a city-wide view or even have their own private "wine and cheese' party for guests. While we were there, the rooftop was closed but we were told it should open sometime mid-summer.
    The lobby is a sun-filled and cheery place to sit on the comfortable furniture and read a book, people watch, or just enjoy the fresh flowers and greenery. Tall paladium windows on the west side of the lobby are beautiful and bring in the sunshine. Elegance and class....all wrapped up in this Raffaello Hotel.

    Directions: North end of the Magnificent Mile, one block east of Michigan Avenue. Next to the Hancock building.

  • Ujamaflip's Profile Photo

    Rafaello - Newly Renovated

    by

    For our second weekend in downtown Chicago during our US trip we looked on various hotel booking websites for something with a good quality, good location and a reasonable price. Thanks to a special offer on Expedia we booked a King Size room at Rafaello for a little over $100. Even better, when checking in we were offered a complimentary upgrade free of charge, and checked in to a suite!

    The hotel is located at 201 East Delaware Place, which is just behind the Hancock building, very close to the north end of Michigan Avenue. It's a good location, close to the main shopping area and many restaurants.

    We had a suite on the 17th floor which was spacious, stylish and modern. The view was not fantastic, overlooking a Hilton hotel and an apartment building. The suite consisted of 2 rooms, a lounge, bedroom and a bathroom. The bed was very comfortable, with more pillows than you could shake a stick at. The bathroom was small but pleasant, with a great shower! Nice amenities were bath robes, an alarm clock with MP3 player, 2 x LCD TVs, and a personal shoe polishing machine!

    Highly recommended, a good quality, reasonably priced, well located hotel.

More about Raffaello Hotel

Great experience!

by TripAdvisor Member wafer

It's a lovely hotel, my husband, me and my family have a wonderful time staying at this hotel.

Pros: The rooms are big and trendy.
Newly renovated.
Quiet at night time.
Nice size bathroom, but not enough counter space.
Friendly staff.
Comfy bed.
Prompt service.
Just two blocks from Mag. Mile.
Nice toiletries -- Gilchrist & Soames

Cons: Trouble with the telephone network. The message light on the phone was blinking the entire time at my family's room. Try to call the front desk to solve this problem, but kept redirecting to room service.
There is no restaurant inside the hotel.

I booked this hotel at the hotel's website, and I used my AAA card to get extra discount. It was such a sweet deal!

never again!

by TripAdvisor Member lotsatrips

Our experience was unpleasant. The hotel rom a/c was not working properly, the rooms were without internet connection and the elevators (tiny as they were) were reduced to intermittant service due to mechanical problems. When we asked for late checkout in order to find another outlet for internet service in order to complete a work assignment, the front desk mamager was gruff and repeatedly only offered a 1 pm checkout. There are many hotels in the neighborhood. Look elsewhere and save yourself some difificulty!

Very disappointed

by TripAdvisor Member afeava

I booked a deluxe room for a three night stay, and when I got there the first night, it was overbooked. The night staff was completely useless. I was bumped down to a double, and I wasn't even able to get money back because they claimed they did not know how much I paid for the room because I paid for it online, even though I had booked it through their own website! After a bit of haggling, I decided to give the place a chance. I was tired, and sucked it up for one night, and got bumped back up the next two nights. Turned out to be a bad idea! The elevators are extremely small and there are only 2. My advice, if you somehow end up having to stay here, is to request a room on the lower floors and just walk it. The rooms are ok. Though some people have mentioned that the amenities are great, I can not say that I was impressed. Overall, I would not have been too dissatisfied, until I found out that they ended up overcharging me. Being that they couldn't tell me how much my room charges were, I had to find out via my credit card bill. And this was after I had made sure that I would not incur any extra charges for my room fiasco! Final words: Very incompetent staff.

Good rooms, Terrible Service

by TripAdvisor Member mikegodphx

Where to start.

Well, the check in was difficult at best. My wife and I booked our room through travelocity and had our confirmation number and had no problems. The couple we were with did the same but even with their confirmation number they were told they did not have a reservation. It took 30 minutes to sort that out. THe front desk staff is clueless at best.

You can certainly tell they are a young property in that they lack any kind of customer service. While we were going through this ordeal, the concierge did nothing to help out anyon of the many people waiting in line behind us. Considering they were queueing up right in front of his desk and he was flipping through a magazine, that seemed pretty thoughtless. It is evident they need to get a good manager in there to get a handle on the staff or this place will not last as a hotel.

My wife and I were very pleased with our room once we got it. despite being on the second floor, we heard no lobby noise and nothing from the hallway. THe showers are awkward in that they do not have doors that close and the showerheads are the sprinkle type instead of jets. Additionally they are mounted so if you are taller than 5'8" you are going to have a terrible time in there.

The one other complaint I have is the room seemed to have two air conditioning units. One was controlled by wall switch and the other had no control whatsoever. Now I like cold rooms, but this was an ICE BOX. Asking the front desk to fix this for the three days we were there was fruitless.

There is no restaurant on site and there is not even a small convenience type store to pick up a few things.

All in all, I would not stay there again simple for the fact there are hotels just as nice in the same price range that are full service.

Fantastic!

by TripAdvisor Member cberling

My husband and I lived in Chicago for two years (2005-2007) and stayed in this hotel for our last two nights after our apartment was packed and moved. We LOVED it. It is behind the Hancock Building/Water Tower Place and just two blocks from Michigan Ave.

The room was small (I think we had the smallest one on the floor by looking at the map on the door) but it was extremely nice and well furnished. All the furniture was very nice and seemed new. We had a flat screen tv in the room, king size bed with pillow top padding, tons of pillows (which is a pet peeve when hotels only give you two!), granite counter tops, wonderful bathroom...etc.

I don't know if the hotel offers breakfast, but it doesn't offer any other food. But you are in Chicago...best food in the world! Don't eat at your hotel....such a waste. For food, don't just stay downtown. Eat in Lincoln Park, Gold Coast...etc. You will get to see what Chicago is really like.

As a side note. The hotel says it has parking, but doesn't mention that its at least $20 a day and $40 if you want to get your car more than once a day. I recommend driving around the block until you find street parking...hard during the day, but easier early morning or after 5pm.

Had a great stay

by TripAdvisor Member rnasiatka

We stayed at the Raffaello for a long weekend getaway and enjoyed it very much. Contrary to other reviews, we found the staff to be very friendly and accomodating. We arrived early and while the room was not available yet, they checked our bags and we went to get lunch. They called within about a half hour to let us know that it was ready. They also checked our bags again upon checkout as our flight was not until the evening. And they had umbrellas to loan on a rainy day. The bed was very comfortable and the room was quiet as others have stated. We actually liked the rain shower showerhead and my boyfriend is 6'2" and had no problem with it. (it is adjustable) Others have complained about the size of the rooms and we also had the smallest room on the floor but it was plenty big for the both of us. The location of the hotel is great. We did not rent a car and had no problem getting where we needed to go on the buses and trains.

Overall our stay was very pleasant, however there were a few cons. The blower on the AC was a little weak in our room. Most of the time it was comfortable but there were times when we wished we could get it a little cooler in the room. Also, I feel that with all the hotels that offer free internet and continental breakfast, it's just greedy to charge $10/day for either. Although I do think they offer free internet in the business center. Like others, we went across the street to the Hilton for a hot breakfast for about the same price.

We would consider staying here again.

Horrible front-desk service

by TripAdvisor Member MidwestTravelerIowa

The room was okay--not great, but passable--but the front-desk staff was unbelievably poor. I could list numerous oversights and examples of incompetence, but I'll only mention the worst. Even though I fully prepaid for the hotel reservation through an online booking service, the hotel's front-desk staff erroneously charged my credit card for the entire stay, as well. It has been nearly a month, and I'm still waiting for the credit to my account that they tell me they've processed. That's only the most egregious of a long list of problems, ranging from refusing to send up additional towels, mischarging for valet parking, you name it. In a city full of nice hotels, there's no good reason to take a gamble with this one.

Rough around the edges

by TripAdvisor Member catfishdigby

My husband booked our room (a suite) through the hotel's website and paid $268/night. We were allowed to check in early and told that our room was ready. At first glance, the hotel and our room seemed very nice, but after being inside a few minutes we realized that there were a few problems. First of all, housekeeping had done an incomplete job of making the room ready. There was a towel on the floor of the sitting area, a handful of change on the table, and somebody else's eyeglasses on the shelf in the bathroom. We flipped through the hotel's service guide and found out that there is no restaurant (despite having a section in the guide for restaurant). The shower was too low for my husband (who is 6'0), and he had to bend down to shower. (Contrary to what another person posted to this site, our shower was not height-adjustable, unless you count the hand wand.) The HDTV's (one in sitting area and one in the bedroom) were not equipped with HD programming, so the image always had that "stretched" look to it. The continental breakfast was included in our package rate, otherwise we would not have eaten there. ($10pp for cold cereal and a selection of baked goods - none stellar - seems a bit much.)

On the plus side, the bed was extremely comfortable, the furnishings were lovely, and we had no problems whatsoever with the staff (always seemed very courteous). The location was excellent for anyone hoping to spend time on Michigan Avenue or Oak Street Beach.

Overall, we just expected more for the money. The hotel is nice but still needs to work out some kinks.

Good hotel, but don't depend too much on the service

by TripAdvisor Member js9539

Got a great deal on a room at the Raffaello and overall was quite happy with the hotel. The location is terrific, the decor is nice, the amenities are more than adequate, and the room was clean and a decent size. The only issues we encountered were service-related. Although all the staff members we interacted with were extremely friendly and tried to be helpful, we encountered a few problems ranging from a wake-up call that never happened to incorrect telephone directions to the hotel from a location less than 10 blocks away. I also overhead a couple at the front desk dealing with the hotel having somehow "lost" their luggage. Anyways, although I would still recommend the hotel overall, I would probably also recommend not relying heavily on the staff for stuff like wake up calls, just in case!

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 Raffaello Hotel

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Raffaello Hotel Chicago

Address: 201 East Delaware Place, Chicago, Illinois, 60611, United States