Freeport Plaza Hotel

Our Members Say

 Went into this hotel after a 2 1/2 hour drive. We were expecting a comfortaible hotel based on the pics on the expedia site. There was a strong smell of must and urine when we walked in. Don't a main hallway there were mattresses lamps tables etc. stacked up in the hallway, making it look like people were sleeping in the hallway. The breakfast area had an out of order sight on the orange juice station and it looked unclean. Giving the hotel the benefit of the doubt, we checked in hoping because it would only be one night and our room would be better, it would be OK. My husband and kids went to see the pool area. When the got to the pool deck area there was a strange film over the top of the water, no pool filter was running, along with dead bees and other bugs in the pool. The hot tub was empty and we were told it hand't worked for a long time.

Our room had peeling walpaper and an extreme strong smell of pinesol. In fact, it was so strong, it kicked up my daughters asthma and she had to leave the room. You couldn't open the window to get fresh air in the room, and you could'nt see out the window because it was covered in a dried film. Checking out the bathroom there was a dark ring in the toilet, sink and bathtub. Everything looked old and had chips off the counters, etc. coming off everything. Also, when they vac'ed the room, the cleaner went around everything, but never actually picked things up and there was caked on food around the garbage can.

We didn't spend the night due to our daughter's asthma and the unhealthy concerns we had. When we checked out there was another couple who checked out at the same time because they found rat droppings in their room. I had already found some weird stuff in the room and had put it in the toilet. However, the front desk person told me that I had no proof they were droppings.

Needless to say, the hotel wouldn't give us our money back because they said we didn't pay them, and expedia wouldn't give us our money back because they said if the hotel wouldn't give us our money back they won't either. We have now put a stop pay on our AE credit card for dispute resolution.

Again, HORRIBLE, DON'T WASTE YOUR TIME OR MONEY 

9 members live in Freeport