Hilton Garden Inn Indianapolis Airport

8910 Hatfield Drive, Indianapolis, Indiana, 46231, United States

1 Review

Hilton Garden Inn Indianapolis Airport
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Satisfaction Excellent
Very Good


Value Score No Data

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Good For Business
  • Families89
  • Couples83
  • Solo87
  • Business92
  • BeanBag109's Profile Photo



    This has to one of the worst hotels I have stayed at anywhere in the world!

    After checking in, I went down to the lounge for dinner. "The Chef" (if I can say that without vomiting just a little bit) seems to change the item from what he described on the menu, to how he feels like making it (nobody asked me if the change was alright with me "Sir, the kitchen tells me that we are out of "(insert favorite part of a dish here), would it be alright if we used (insert the least expensive alternate to four selected item above here)?" If this "chef" can not tell the differance between the two items, maybe he should go back to school.

    Now the chef wipes the sweat from his head with his hands, then continued to make someone's order, WITH OUT WASHING HIS HANDS!!!

    I informed the front desk person about the clear violation of the health code, and the "Bait and switch" done to m order.

    The manager only cared what I had ordered. No comment of the sweat infused food the cooks were putting out.

    NEVER an "I'm so sory about that" "That is not the way we do things here!"


    Directions: Near the airport

Comments (1)

  • Aug 6, 2013 at 11:08 AM

    I apolgize for the problem and assure you this is a first for this Hotel. I will discuss with the staff to take any necessary corrective measures.

    • leics's Profile Photo
      Aug 7, 2013 at 2:36 AM

      Excellent that you have taken the trouble to respond to a review. Just thought I'd point out that it was written in 2010 and, hopefully, was a one-off event anyway.

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 Hilton Garden Inn Indianapolis Airport

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Hilton Garden Inn Indianapolis Airport Hotel Indianapolis

Address: 8910 Hatfield Drive, Indianapolis, Indiana, 46231, United States