Bluff S Inn

1101 Highway 9
#9 of 9 hotels in Decorah
Bad (2.0 out of 5.0) 2 reviews

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bates motel

Terrible (1.0 of 5.0 stars)
by written on May 6, 2012

this hotel stinks, the rooms are dirty, the wallpaper is falling off. overall it is just a dingy dirty rundown place

Unique Quality: this hotel has NO pool or hot tub like it clearly shows on websites such as expedia.com. the rooms are NOT as nice as the pictures show since those pics were taken when the hotel was in its glory days, the place has not been taken care of over the years and the owner clearly puts no money into maintaining its upkeep

Response to July 11, 2009

by written on August 29, 2009

Since this website does not allow a opportunity for the hotel to respond to the guests complaint I would like to offer a review response to this guest.

"the place was musty and dirty, outright filthy. strong smells of mildew and old smoke. wallpaper peeling off, toilet overflowing. Pool was closed due to ceiling falling down.
we considered calling a health inspector to the facilities."

What you failed to mention here is the extact details. It is one thing to make very damaging statements about a hotel whose staff works VERY hard to insure guest satisfaction, cleanliness of the rooms, and a great value in lodging. You also made a false claim about the pool.

Let me explain. The pool ceiling is NOT falling down as you state. As a certified pool operator for the hotel I know first hand that the pool is down because ownership is working on replacing a pool heater, spa heater, painting said pool, and installing an anti-vortex cover as required per federal law.

As you mention the inspector. Please click on the following link. http://dia.iowa.gov/food/controller.aspx?cmd=NavFromMenu&mode=search (you will have to ener in Bluffs Inn and Decorah Iowa in the search box - this is public information) This will direct you to the Iowa Department of Inspections and appeals. You will find that we have passed our last inspection and welcome another inspection if any guest feels it is necessary. We are in compliance with all state codes concerning the operation of inns and hotels for the state of Iowa.

Pleaes make sure you speak with front desk staff or ownership before posting reviews on the internet which are not true.

Best Regards,
Mr. Kris Snyder
Night Auditor and Assistant Manager

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