Heartland Inn Dubuque West

4025 McDonald Dr, Dubuque, Iowa, 52003-5249, United States

2 Reviews

Baymont Inn and Suites Dubuque
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Satisfaction Very Good
Very Good


Value Score No Data

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Good For Business
  • Families64
  • Couples62
  • Solo85
  • Business86
  • Bad Management- Don't stay here!


    We had made reservations weeks in advance for a two night stay for our extended family to visit the Dubuque area. When we arrived, the desk person informed us that they only had reservations for one night. The desk person called the Manager to the desk to help us. The Manager (Sonny?) informed us that they were full on the second night and that there was nothing he could do for us. He made some feeble attempts to find us rooms. I even confronted him and told him that we were doing his work for him- he didn't seem to know what customer service is. We spent the next 2+ hours on their lobby computer finding our own accommodations while the Manager left the hotel to "run some errands". We ended up finding much better accommodations at the Timmerman's Resort in East Dubuque. Also, the pictures on their website are misleading. The hotel lobby is nothing more than a small hallway. The pool is smaller than most hot tubs. Don't be deceived. This hotel needs new management!

    Unique Quality: Lobby is just a small hallway. Pictures of pool look big, but it's not much bigger that a hot tub.

  • OnTheSiouxFallsSub's Profile Photo

    A great place to stay.


    I really enjoyed my stay here at this hotel. The rooms are great especially the corner ones and the game room is also a plus. The pool is not huge, but it's better than most big pools because the water is actually warm and there aren't any crowds. The breakfeast is filling and has a waffle maker, doughnuts, and anything else you might expect to find. The staff is friendly and the computer, in the lobby is open most of the time. The location is good too, it is right next to Lowe's, Walmart, Hobby Lobby, and many other stores. If you are planning a trip to Dubuque, I recommend you stay here.

    Directions: Near Hobby Lobby and Lowe's


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 Heartland Inn Dubuque West

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Heartland Hotel Dubuque West

Address: 4025 McDonald Dr, Dubuque, Iowa, 52003-5249, United States