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Hotel Class: 
4 Stars - 8 Reviews and 693 Opinions
739 Canal Street at Bourbon, New Orleans, Louisiana, 70130, United States
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of people enjoy staying here
701 Opinions
Daylyn
User Rating
I came down from Lafayette to spend time with fellow friends whom flew down from Cleveland to watch the Browns play the Saints. A room was reserved at this "Lavish" establishment. On arrive everything seemed up to pare. But what happened on our arrival back to the hotel late that same night was APPALLING to say the least. First let me start out by saying... I myself am a 32yr old Dental Hygienist. My friend whom walked in the facility with me is a 32yr old Highschool Principal. We walked past the front desk were we were approached by the "Hotel Manager" JAMES ALLEN. Than he proceeded to tell my male friend to get rid of me or he couldnt go up to the room. Confused we said WHAT.. Mr. Allen replies LOUDLY we dont allow people like her in this hotel. HUH!!!! I hear a woman behind me say, "She must be a street walker". Blown away I look Mr. Allen directly in the eye and said,"I AM NOT a hooker"!!! My male friend politely said, "Sir shes a dental hygienist and I'm a high school principal". Mr. Allen proceeds to giggle in my face and roll his eyes. After giving us a pop quiz on how we knew each other, asking him what my full name was, GRILLING us under a spot light and bringing me almost to tears in front of a lobby full of waiting party's he finally said just go and smiles. I asked him for his name and the name of his boss. He replied with just GO.
HORRIFIED, UPSET, EMBARRASSED doesn't even do justice on how that made me feel inside. I will NEVER or EVER recommend this hotel in the FRENCH QUARTER to anyone one I love, care about, not even a perfect stranger.
I have still yet to receive a phone call or an apology from upper management.
coneyislandgreen
User Rating
Helpfulness
I've stayed at the Astor twice. It's my hotel of choice because it's easy to navigate to from the expressway, I can valet the car for a few days,I could forget my troubles and enjoy many nights out on the lusty town, and every employee is very cordial. You get 3 to 4 star comfort for a decent price. It is located on the corner of Canal and Bourbon so through my days I could meander back for a nap,change, or eat. Each time I stayed the rate was $89 and I had great rooms looking out on to Bourbon. There is a great restaurant called "the Boathouse" downstairs and the Trolly stop for the Garden District is right across the street.
agdrenee
User Rating
Our reservations were for a nonsmoking room with 2 beds. The hotel had overbooked and didn't have any N/S rooms of this type left. To compensate us "we were given" an upgraded to a suite. We went to this "suite" to find it on a smoking floor with a room smaller than any room I have ever stayed in. The bed was a sofa sleeper. Needless to say we went right back down to the front desk to get a new room. We waited at least a half an hour before the desk clerk returned to give us a different room. It was a much better room than the first room, but it faced the corner of Bourbon and Canal. It was on the 2nd floor, so street noise was VERY VERY BAD!! One night a street musican played outside until 3:30 AM. The hotel's solution for this was to give us earplugs.
grandmaR
Helpfulness
I have not stayed in this hotel. I took a photo of it because it was across Canal Street from the streetcar stop. It is in a good location, but so is the Alexa next door, and apparently the folks staying at the Alexa can use the facilities here.
Unique Quality: While the Alexa is a small scale hotel with three AAA approval diamonds, this hotel is a large scale hotel with Four AAA approval diamonds.
Astor Crowne Plaza - French Quarter New Orleans Photo: Astor from the middle of Canal St.
emilienoelle
User Rating
Helpfulness
During our April 2004 visit to New Orleans we stayed at the Astor. At risk of making myself sound like a princess I have to honestly say that though the hotel is nice, it does not live up to its self-advertised luxury standards. In fact, I found it to be little more than a glorified Holiday Inn. The lobby was very nice when we arrived, but on check in they gave us the wrong room (a king when we needed 2 queens) and though they fixed the problem quickly they were rude about apologizing and did not offer to send someone to help us move all of our stuff.
Also, our room was not very clean. Everything in it was covered with dust and I swear there was a spot of human blood inside the shower when we arrived which did not get removed for our entire stay. The house keeper also kept removing my bottle of conditioner from the shower and disposing of it--personal ones that I had purchased because the hotel also did not provide it.
The breakfast buffet was very expensive ($20/person) and did not provide much variety. When we asked to have them make pancakes for our 5 year old, a picky eater, we were told that they were too busy.
Unique Quality: In spite of the drawbacks the Astor does have a roof top pool and a pretty nice exercise room, both of which we used during our stay. It is also in a good location, on the corner of Bourbon and Canal allowing easy access to the French Quarter and the downtown.
The lobby bar was also relaxing. The bartender there made some of the best hurricane cocktails I have ever had.
Astor Crowne Plaza - French Quarter New Orleans Photo: View of Astor from Bourbon St.
nicolettart
User Rating
Located on the corner of Canal and Bourbon, I thought it was a pretty convenient place to stay. Nothing outstanding, but in New Orleans you're out all night anyway!
sahel578
User Rating
Helpfulness
First of all, travelocity decided to screw me on the fee's for this hotel. It would have been cheaper to reserve it through the hotels site afterall.. but that is another story. The hotel is in a decent location and the rooms are large. The staff is nice but not especially helpful. The conceierge (sp?) is USELESS! I called a month in advance for help finding restaurants open on Christmas day.. ending up talking to 2 different people and NOTHING was done.
Then we check in.. pay a $20 + tax car fee.. and they park the car 6 blocks away.. it would have been closer and cheaper to park at the public lot a block away.. and not constantly get hit up for tips from the valet.
The room is very noisy. I know that the French Quarter is not quiet, but on the 12th floor on Christmas Eve.. and I can still hear distinct conversations from the street below? Not impressive..
Also.. the unflushed toilet and the chunks of hair splattered on the shower wall on arrival was also a nice touch.
Unique Quality: This place seemed unfinished or something. It wasn't very well decorated, it looked like it had been put together in a hurry.
marciaca
A really nice hotel (it's expensive, I would hope so) but if you are having fun at Mardi Gras, you don't want to worry about having to drive back to your hotel. You don't want to worry about finding a cab who'll rip you off. Just walk (stumble) back.
Unique Quality: Location, location, location. Right in the thick of everything. A one minute walk to Bourbon Street. A 5 minute walk to Harrahs.
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We were very pleased with the Astor Crowne Plaza. We stayed in the Alexa building, and the rooms were not quite as nice as the ones in the main building, but they were still nice. I have never encountered a nicer or more helpful staff. We will definately be returning to New Orleans and staying here again.
We just returned from a 3-night stay at the Crowne Plaza. Our room was on the 14th floor opposite Bourbon Street; and we couldn't hear any of the noise from Bourbon Street. The hotel is just at the edge of the craziness of Bourbon Street, but just an elevator ride away for those who want to be in the middle of the action. Walked everywhere.
Convenient to St. Charles tram, Jackson Square, and French Quarter.
Room rate was just $165/night; great price compared to others of comparable ratings. We would stay there again.
Location, location, location. Right in the thick of everything. A one minute walk to Bourbon Street. A 5 minute walk to Harrahs.
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Address: 739 Canal Street at Bourbon, New Orleans, Louisiana, 70130, United States
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