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Stay away from this Hotel
We stayed at the Doubletree hotel in New Orleans June 24 - June 27. I made the reservations in May. When we checked in, we were told we were the first to check in for the day, around 9:30 AM. We went to the room, opened the door and was immediately overcome by steam and heavy (perfume?) oder. Then we saw the bed was unmade with wet towels on it. The bathroom was steamy and there were towels and shampoo bottles spilled on the counter. We told the front desk that the room had not been cleaned. They replyed it would done immediately. Then, we waited 20 minutes for our bags to be brought up. We also told the bellhop and a housekeeper about the room. We were on our way to a conference that was starting within minutes so we left. We returned to the room at 8:00 in evening. Opened the door and nothing had been done. I called the desk and was put on hold, then disconnected. Had to call 3 times. We were asked what we wanted to have done, told them the room being cleaned or another room would be OK. Since, there were no other rooms available, they would have it cleaned as soon as possible. I don't think anyone there cared or understood that we were given a dirty room. We went to dinner and came back 90 minutes later. When we returned the bed was made and fresh towels were left. I had to dispose of the previous occupants garbage, empty bottles and soap. The management did call and said he was sorry for inconveinence and he would leave us an envelope for free breakfast at the desk. That night we could hear knocks and bangs from the different rooms. In the morning we could smell the bathroom being used by the other hotel guests through the vents, in all my years of travels that was a first! The next morning as we were going through the hotel, we noticed there was lots of deferred maintenence, carpets, baseboards, painting, on and on. We went to the desk to get our envelope and they didn't have a clue what we were talking about. We finally were given two cards for a free breakfast, which we used the next day. It was for their buffet, horrible food. Very nice waitresses, though. This place was horrible, noise, smells, etc. Thank goodness we were only there for three days of our seven day visit. We also stayed at the Bourbonorleans for 2 days (5 stars to them) and the Dauphin Orleans for 2 days (5 stars, also). Do not be afraid to stay in the Quarter, the hotels are lovely and the people are great. It is not that much farther to the convention center. We had never been to New Orleans before and we were unsure how far it was to the convention center. So that was why we decided to get closer. Really, really wish we had stayed in the Quarter the whole time.
