Great Hotel
by TripAdvisor Member Paris_lane
This is a great hotel! Best Beds, plenty of room, all the comforts you need. 24 Hour room service and best of all they were the nicest people all the way around. We were very satisfied and had a great time at the Hotel, Casino and French Quarter. The location is great for getting to all the French Quarter sights. We were there on the first weekend of Mardi Gras and with it as busy as it was no one at the Hotel or the Casino missed a beat on service. We have stayed at many other hotels in New Orleans and would return to this one first.
Loved the new hotel at Harrah's !
by TripAdvisor Member Mocha31603
Stayed Feb. 11, 2007. Beautiful hotel - rooms are comparable to some of the nice ones in Vegas. Great comfortable beds, bathroom had 2 person tub and separate glass shower. Room service was excellent. Got the Angus Burger - was big enough for 2 and hard to take a normal bite because it was so thick; also ordered the 14 piece buffalo wings which were the entire wing and overflowed the plate.....excellent ! Check in was nice because although we were early, they took my cell number and called when the room was ready. Check out was a breeze. As nice as the rooms are...they should include a stocked bar - but the fridge was empty. Definitely will stay here next trip !
WHAT A NIGHTMARE...
by TripAdvisor Member ALLTRAVEL2007
We stayed at this hotel basically out of necessity, since we were in town for a convention with many hotels booked. Nonetheless, the pictures and previous reviews seemed flattering, with prices that were parallel to many other hotels in the area (averaging $550/night during our stay).
The lobby is beautiful and packed with more staff than imagineable, most of whom are very cordial. Above the lobby, however, is where the problems begin. We checked in to a dirty room, with robes, menus, remote control, pens, etc. missing and with an unidentified white powder covering all surfaces of the bedside stand and desk...Given that this is new orleans, my assumption was that it was powdered sugar from beignets, but you never know. It took three phone calls to correct this with marginal results.
That was only the beginning. The rooms are quite possibly the loudest I have ever experienced. We heard every single personal act happening in our neighbors' bathroom as though they were standing in our room. Not pleasant, I can assure you. The staff shout at each other up and down the halls, screaming constantly. Room service trays litter the halls, with breakfast trays finallly cleared around 5 PM--the hall smelled of old bananas and syrup all day long. Requests to move these accomplished nothing.
We had to cancel our suite at the Soniat House due to lack of accommodations for our last night. We should have stayed there and flown back early. This hotel is nothing like the Ritz, Borgata or any other higher level comparisons made in previous reviews.
To top it off, we were double-charged for our stay with a grand total of almost $4000 for three nights. So far it has taken 5 calls with no resolution. Be extremely careful when dealing with this establishment and this staff. Clearly there are much better hotels with staff who understand the meaning of excellent service.
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