Holiday Inn Express French Quarter Downtown Reviews
Holiday Inn Express French Quarter Downtown
221 Carondelet Street, (formerly Cotton Exchange), New Orleans, Louisiana, 70130, United States
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66%
of people enjoy staying here
3 Opinions
Excellent
0
Very Good
2
Average
0
Poor
1
Terrible
0
Our Members Say
maestrousmc
Reviews: 141
User Rating
Helpfulness
Near the Quarter, Far from New Orleans
We stayed in this hotel to redeem part of the points I had accrued from my membership with the chain. It was difficult to make reservations elsewhere as it was close to the new year and a bowl game was in store. The staff was extremely unprofessional, the rooms were in need of and update and renovation. It is located in the middle of a rather business-centric area, far from all that New Orleans' character has to offer. Nonetheless, A short in the system caused the fire alarm to sound late in the morning - or early in the morning. I understand things happen as I travel professionally. But the staff could've been organized and not panicked.
Opinion of Price: about average
PAnative
Reviews: 6
User Rating
Holiday Inn on Carondolet
I would definately recommend this for someone looking for a nice room, courteous and helpful staff, good location that's on a budget.
Room was a little small, but didn't spend much time there. It was clean, well-kept and furnished. Free Breakfast bar included cheese omlets and bacon each day as well as juice and pastries.
St. Charles Trolley stop is one block up and Canal street is one block across from the St. Charles stop.
Located 2 blocks from Canal, could either visit Borbon Street or stay away depending on your personal preference.
Unique Quality: Nice facilities and very helpful staff. Derek was great and a big help.
Opinion of Price: less expensive than average
PAnative
Reviews: 6
User Rating
Holiday Inn on Carondolet
I would definately recommend this for someone looking for a nice room, courteous and helpful staff, good location that's on a budget.
Room was a little small, but didn't spend much time there. It was clean, well-kept and furnished. Free Breakfast bar included cheese omlets and bacon each day as well as juice and pastries.
St. Charles Trolley stop is one block up and Canal street is one block across from the St. Charles stop.
Located 2 blocks from Canal, could either visit Borbon Street or stay away depending on your personal preference.
Unique Quality: Nice facilities and very helpful staff. Derek was great and a big help.
More about Holiday Inn Express French Quarter Downtown
Didnt want to honor price
by A TripAdvisor Member
We picked up a brochure from the La tourism station at the state line which had a price of 34.95 WITH free parking,why post a price you dont want to honor? Got to the hotel- "We are out of those rooms but do have some for 52+17(parking)+3(safe)+3.50(phone).Went outside, called with my cell and made reservations from number on brochure at stated price except for the parking,went back inside and told the huffy trainee to go check her fax. When checking out they still tried to give me a bill on 1 of the rooms for 139, maybe this was an error they will fix(manager said he would take care of it), will post if they dont. The pool was the size of a big bathtub, but the rooms were very clean.
Holiday Inn Express is the best!
by A TripAdvisor Member
My stay at the Holiday Inn Express was fabulous! The staff was very accomodating. There was a great variety in the Continental Breakfast. The location was perfect for my short time in New Orleans. And Tiffany in the Sales Department was a tremendous help. She helped in coordinating a fabulous night on the town. I would reccomend this hotel to everyone.
Horrible
by A TripAdvisor Member
I stayed at this hotel in April, and it was terrible. When we arrived after traveling all day they did not have a room ready. I had to stand in their tiny lobby for about 30 minutes to get someone to tell me that the room would probably be ready about an hour and a half past check in time. We had several issues with the front desk, every single thing we talked to them about they just lied and said they would take care of it and did nothing. We used a atm/credit card to pay for the trip, they "accidentally" put a hold on the full price of the hotel which was already paid for. This was most of our spending money. Upon confronting them about this every single person said they would contact the manager and they would take care of it. We even got the owner's personal phone number from the bar owner next door. When we finally talked to the manager a day and a half later she claimed to have never heard about it. They did absolutley nothing to take care of what they did and flat out did not care. Upon leaving the hotel they informed us they wanted $40.00 for a phone and safe that we never used. I assumed if you don't use it you don't pay for it. They absolutley refused to wave this charge even after stealing $1,000 dollars from us for the entire duration of our trip. I would never stay at this hotel again. The rooms were ok, but all of the people in charge at this place are completely incompetant and only concerned about getting as much money from you as possible. They ruined our trip to New Orleans.
Rooms Excellent But Reservation Policies Need Work
by A TripAdvisor Member
I booked a room at this hotel at least 10 weeks before our departure based on reviews here and on other sites. Rates were excellent and I booked through the hotel's website (not through the corporate Holiday Inn site). I called to confirm my reservation twice. The first time was about 10 days after I made the reservation as reservations are faxed to the hotel and then someone inputs the info into the system. The second time was about 4 days before our trip. No problems.Unfortunately, our plane was seriously delayed and we ended up getting to the hotel about 4 hours after check-in. Our reservation could not be found in the system. Apparently, there had been a problem with my credit card and they had automatically cancelled our room instead of calling to check with me (the problem was something very simple that could have been corrected in a matter of seconds). The hotel's website did not require me to pay a deposit but only give them a card number to guarantee my room. When I arrived and asked why my room had been cancelled, I was told that the hotel puts through a $10 charge on the card to ensure that the number is good. When my number came back as incorrect our room was automatically cancelled without the hotel notifying us. I knew that the hotel was totally booked for that evening and was worried that something like this was going to happen, particularly with all of the problems reported by people staying at the Cotton Exchange. I know that I should have called the hotel earlier in the day to let them know that we would be arriving later than check-in, but was actually afraid that there would be a problem with over booking and was hoping that if we showed up that they might not be able to turn us away as easily as by phone.In the end we were given a room because I had my reservation paperwork, but when we got to the hotel they only had two rooms left - and reservations for seven more rooms to fill. I feel that if we had been delayed another hour we would have been left without accommodations on a busy Saturday night. Obviously, I was never contacted about the problem with my credit card as they had already overbooked the hotel.The room given to us was a queen, smoking (I had booked a king, non-smoking) and we were told that we could change the next day. As it turned out, the room was fine and we did not bother changing. Despite being a smoking room, the only indication that anyone had ever smoked in it was the presence of an ashtray in the bedside table.The room was small, but well taken care of and very clean and I thought that the bathroom was larger than necessary (for the size of the bedroom). As part of the hotel's conservation policy, sheets are routinely changed on Wednesday and Sunday (and after a guest checks out) if that sort of thing is important to you, which it isn't to me. The breakfast was okay, but was missing the "world's best cinnamon buns" that the company has been heavily promoting. The breakfast room is small and on a busy morning it may be difficult to find someplace to sit. The pool is tiny and unheated. Personally I found it too cold to swim (more like soak) and used it once. I also thought that the hotel was in a good location – close to the French Quarter and right on the St. Charles streetcar line.Overall, I felt that the hotel was fine for what we paid and I would stay here again *if* I could guarantee that when I showed up my reservation would be honored.
Avoid This Hotel Like The Plague!
by A TripAdvisor Member
I arrived in March for my annual spring jaunt to New Orleans after deciding to give this "little" hotel a chance. (WHY did I forsake Priceline?) The price and location seemed right.....that's how horror movies begin isn't it? I was greeted by friendly staff in a small and barely adequate lobby which was nicely painted with impressionist images. I had requested and supposedly confirmed a KING BED room on THEIR website and after being asked I told them my preference was a street view away from the elevator. After having to get my key card coded TWICE ( I had fifty pounds of luggage in my arms mind you! ) I finally gained entry to my dungeon room with NO VIEW AND IT WAS NEXT TO THE ELEVATOR WALL! I shouldn't say the room had NO VIEW, I could see into the room ten feet across the alley and they could see me too. Why did they even ask about my preference? The hotel was fairly deserted so I don't understand being given the slum room. The first thing I was greeted with in my room was two blown light bulbs and a fingernail clipping on the nightstand whose origin was never fully determined and a FULL BED. I complained and still did not get another room. I also had no alarm clock as was promised on the website. I called the front desk and the clerk promptly DID NOT send one up. The plumbing is woefully inadequate and is subject to "backing up" on you with no apparent reason if you get my drift. The water pressure is non-existent at peak bathing times. You know, the morning, when EVERYBODY takes a shower! There is NO STAFF at night so don't expect anyone to be at the desk asking why a street person is trying to go upstairs. GUARD YOUR VALUABLES is my warning to you. I didn't "lose" anything but it could easily happen. They want you to use the Holiday Inn staff next door if you have problems at night. The swimming pool is a shoebox with water in it. Cold and dirty the last time I saw it. It's really a wading pool for toddlers if you ask me. The vending machines ON EVERY FLOOR had NO SODAS in them during my entire stay. The staff assured me that they would be filled on the second day of my stay. I left after four days and they were STILL EMPTY. I had to go to the camera store several doors down at the edge of a bad area to get canned sodas for two dollars each. But there was plenty of ice! The only thing the staff was quick to act on was the backed up toilet so HOORAY for them! They kept some *** off the poorly laid tile floor! I should know about tile, I used to professionally set tile floors. Oh yeah, another thing about the floors in this entire hotel is that they are slanted like a theme park funhouse. You could place a ball on the floor and it would roll away from you at amazing speed. There is something to be said about demolishing old buildings when their time is up if you will not spend the money to fix their problems correctly. The only thing I can say that was good was that they did not charge me more than they said they would. Oh, don't expect to use the ATM, it was usually empty. After spending four nights with an elevator going up and down behind my wall in a hotel you can hardly find I would NOT recommend staying here. The staff was nice (when present) but that doesn't cut the mustard when nothing gets fixed. AVOID THIS HOTEL AT ALL COSTS!
Don't waste your time - or money
by A TripAdvisor Member
Very unhappy with the overall service. We stayed August 28th - Sept 2. The rooms were not cleaned daily, only towels were replaced. Garbages were not emptied daily, and room was not vaccuumed even once during entire stay. Very disappointed with this Holiday Inn Express. We chose the Holiday Inn because of the name - expecting great service and facilities and we were greatly dissapointed. Rooms are much smaller than they appear in the pictures. Also we and the other couple who was visiting New Orleans with us both had strange smells in our rooms upon arrival, and lasted throughout whole stay. However we loved NOLA!! Next time we will NOT stay here.
Great hotel Great location!!!!!
by TripAdvisor Member gsxrter1994
Well after some of the reveiws i was worried about the cotton exchange however i only thing that was ture about the others reviews was the soda machines where out of cokes. The staff was very nice and helpful I would stay at the cotton exchange the next time i go to new orleans
Q:1st visit to New Orleans "In October 2012 my husband and I will have Sat. and Sun. in New Orleans before we cruise on Monday. What are the 'must see' sites..."
A: "If I was in N.O. for the first time my list would include;
1) Streetcar- Take the street car from Canal Street along the amazingly beautiful route. Its only $1.25 or..."
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