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Hotel Class: 
4 Stars - 2 Reviews and 471 Opinions
444 St. Charles Ave., New Orleans, Louisiana, 70130, United States
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473 Opinions
yankeepeddler
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The Intercontinental is conveniently located in the Downtown District at the intersection of Poydras (one of the main "drags" in New Orleans) and St. Charles Avenue. It is a short 5 minute walk from the lobby to Canal street. Very safe. Very quiet (as far as New Orleans goes).
The room was average in size and well appointed although amenities like in-room internet are extra. Wifi is free in public areas such as the lobby.
We aren't big on facilities, so I really can't comment. We tend to start sightseeing early in the morn and go to bed early. Working out on vacation just isn't my idea of fun.
Valet parking is available for $30 - $45 /night (roughly). I street parked for free : )
Unique Quality: I liked the Intercontinental's location. We almost stayed in the French Quarter - luckily we didn't. The French Quarter is where all the action is - its were the tourists are. Along with all that goes a lot of noise. Great while you're there, not so great when you ready to call it a day. The Intercontinental is only 3 blocks east of Canal St - the beginning of the French Quarter - but the noise level drops to almost nothing - or about as close to nothing as New Orleans gets. The hotel is also directly across the street from the St Charles Ave trolley - a New Orleans "Must Do."
Intercontinental New Orleans Photo: Intercontinental as seen from Poydras
Tom_In_Madison
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Great hotel, for the business traveler but it works for anyone wanting to sleep outside the Quarter. About 3 blocks west of Canal St, on St Charles St and the streetcar route. A safe walk to and from French Quarter, and without all the chaos & noise of the French Quarter. The room had 2 beds, cable tv, big bathroom, and all the amenities you would need in a bathroom-shampoo, conditioner, hand lotion, etc…Also has a restaurant, bar and Sunday buffet—none of which I tried.
Prices usually run $179+, but I got it thru priceline for $55/night. Taxes and other costs brought it up another $10/night. I was here in June, so you won’t get that price during Mardi Gras of course.
Unique Quality: pool on the roof.
Intercontinental New Orleans
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My stay on 5/28/2005 at the hotel intercontinental new orleans
444 st charles st.
The hotel was very clean,the problem was that we booked on line and had a prepaid reservation but they gave our room away.The hotel was booked they had a wedding going on,so they had to give us a upgrade.Which was great.We were given a room at club level.this was so great cocktails every night.The sunday brunch was great.We will stay at this hotel again it was
great!!!
Carrie
During the weekend of July 1st-4th 2005, a friend and I checked into the New Orleans Intercontinental. Upon checking in we were told that we would be receiving a room with 1 queen size bed when we reserved 2 queen size beds. The room was reserved on the official website. The front desk agent was not very helpful and quite rude, he tried to say that she had reserved 1 queen bed. She then pulled out her paperwork to show him. He then proceeded to tell us that because of the high volume of guests coming in that weekend that preference went to occupants of 3 or more guests. He said there was a 1 page waiting list for the 2 queen bedrooms and there were none available in the hotel for that weekend. He said the best he could do was put us in a room with 1 king size bed and add us to the waiting list. That was totally unacceptable but we agreed because the room had already been charged. He also informed us that none of the rooms were available, to check our bags with the bellman and we would receive a phone call when our room was ready. Since he wasn't helpful we went to guest services where the woman there proceeded to tell us the same thing that the hotel was booked up as far as the 2 queen beds were concerned and there was nothing she could do. We pointed out that our reservation was for 2 queen beds but she rudely stated that the preference is given to guests of 3 or more. After stating to her this was unacceptable and showing her our printed reservation she said there was nothing she could do. She also informed us that she knew nothing about a waiting list and that it would be pointless to have a waiting list since there were no 2 queen bed rooms available. We then went back over to the check-in desk and asked a different agent if we were to say there were 3 people instead of 2 in our room would there be a room with 2 queen beds, the agent told us yes and that there were rooms available. So for comfort reasons we added a fictitious 3rd person to the room for an extra $30 per night so we could get 2 beds and we were sent immediately up to our room. We were able to go into our room before our bags were delivered. No waiting at all, but it cost us an extra $30 per night to get the same exact room that we booked months in advance. We were both disappointed with the service and being lied to not to mention the bathtub wasn't clean and the room was extremely dusty. We were also disappointed by the “wrist band rule” that was implemented during our stay. This was not our first time in New Orleans during this holiday weekend and we have never experienced this type of service with any other hotel. We have decided if we are ever in the New Orleans area again we will not be patronizing the Intercontinental. This was a terrible first experience and very disappointing service from a 5 star hotel.
were gone upon our arrival at this lovely hotel. Our stay was from Dec 26th-29th. Great service, our luggage didn't make it, but was delivered to our room the next morning--airline problems. Barry made reservations with excellent suggestions & went out of his way to update us of any changes. Our room was clean, well adorned, with a balcony, no noise from outside or inside, and the price was outstanding. Much better than previous 4 star lodgings at twice the rate. Ate buffet breakfast 3 mornings--very good and convient. Would highly recommend.
We arrived 12/29/04 and checked out on 1/3/05. I'm happy to say that the reviews on Tripadvisor that rated this hotel highly are accurate. We wouldn't hesitate to stay here again.
We flew in and took a cab ($28.00) from the airport - found that a car is a handicap if you stay in town. From this location you can walk to many places or take a streetcar or other public transportation, and in the French Quarter, you're better off to walk to avoid being stuck in traffic (waiting for pedestrians to move out of the way or navigating the narrow, sometimes closed streets). Parking costs are high everywhere. We loved the location - far enough away from Bourbon St. to find some peace but close enough when you're in the mood to enjoy it. The River Walk, Harrah's Casino and other sights are also a short walk away.
We upgraded to the Club Intercontinental for $29.00/night - buys exclusive access to the 14th floor (we don't have kids), a very nice continental breakfast served every morning on the same floor and a top-notch happy hour service - glad we made that decision. Our hostess was very friendly and accommodating.
The bed in our room was very comfortable, our room was attractive, quiet and clean, and the shower and TV worked fine.
Moved from Embassy Suites after one night and glad we did! My family loved the IC and it's fine staff. The location was perfect for activities in all directions (Aquarium, French Quarter, NO Arena and Uptown via streetcar in front of Hotel). Only problem was with valet parking which I'm told they outsource. Will definately stay here again.
Stayed at the InterContinental for 2 days during the first week of JazzFest. Overall our stay was very pleasant. I’ll skip most of the usual information and just hit some things I wanted to share.
1) Housekeeping kept on knocking on the door (maybe 8 times) at 8:30 in the morning. Granted we didn’t put out the Do Not Disturb sign out on the door, I thought that was really excessive on their part.
2) In our room the curtains didn’t completely draw. There was the thin, meshy curtain but that didn’t block out any sunlight. The heavier curtains only drew a quarter of the way and that was really annoying after a late night, to have the sun practically in your room.
3) When researching this hotel I read a lot of stuff about the bellmen being rude and lackadaisical. Although we didn’t valet a car our experiences with them were very good. They were always friendly, and they were very willing and prompt when we asked them to store our luggage for a couple hours in-between our checkout time and flight.
4) The reason I will not be returning to this hotel is the concierge, mostly one man whom I wish I had his name so I can tell all you others to watch out. (If hotel admin. is reading this it was whoever was working in the afternoon on 4/24.) It is sad because our stay at the hotel was great otherwise but to be treated with such arrogance and disrespect was very unprofessional and uncalled for. For one we asked that our local newspaper be delivered to our room, which other travelers pointed out the hotel does. After leaving a couple messages I was irked that after a few hours NO call was returned whether this was feasible or not. More than this situation though, we had asked the concierge for a couple of maps of the streetcar routes because we we’re trying to get to JazzFest. I had known previously that the streetcars DO take you there, but wasn’t sure quite how. Just for assurance sake, I asked him if the streetcars take you to JazzFest and he coldly and confidently replied no. I was surprised with his answer and continued to ask in further detail if the Canal streetcar takes you there and he agitatedly said no…referring me to some shuttle for 15 dollars leaving from the Sheraton. I thought the concierge is supposed to have local knowledge of the city. It is beyond me how this man either lied to my face or just didn’t know that the streetcar takes you to JazzFest (such basic knowledge).
So I guess all in all the hotel was above average. I feel bad giving it a neutral or okay review when it is based off of just one factor. If you stay at the IC, just watch out for the concierge. And if the other little things I pointed out to you aren’t that big off an issue you should and will have a great stay as the rest of the hotel is definitely up to par.
This was a great place to stay, convenient to most attractions. The room was nicely furnish and clean. The staff was very nice and helpful in suggestions for restaurants etc. The only negative we could see was the cost for valet parking at $29.00 a day.
Just stayed at the Intercontinental for 3 nights. Located 3 quick blocks from French Quater. St. Charles line to Garden District right outside front of hotel. Pleasant and helpful staff. Nice sized rooms. Spearate toliet and shower from sink and vanity - makes getting ready easier for 2 people. Only compliant was our room was a bit dusty and had not been vacuumed well. If you put "Do not disturb" sign on your door, the cleaning people will leave you alone.
pool on the roof.
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Address: 444 St. Charles Ave., New Orleans, Louisiana, 70130, United States
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