More about Loews New Orleans Hotel
Recently stayed at Loews while attending a large conference in New Orleans, and was so impressed. This was the nicest of the conference hotels by far. We loved the large room, spacious bath, lap pool and gym, NY Times every morning. Enjoyed the restaurant as well. Would return to New Orleans just to stay at this hotel!
Staff was friendly and very helpful. Jordan at the front desk was very accommodating. Loved the room. Beds were the most comfortable that I have ever encountered at a hotel. Will return to this place for sure!!
My best friend and I took our mothers to New Orleans for a 5-day trip. While the hotel is good-looking and nicely laid out, service was terrible. Our rooms were pre-paid, yet not ready for our 6:30pm arrival. We requested rooms on the same floor; not done. We requested rooms with 2 beds; not done. Just a hassle from the beginning. Room service showed up only 3 days out of 5 and even then, service was lacking. We had to constanly ask for the mini bar to be restocked, for towels, for the garbage cans to be emptied. All minor things, but things too minor for a major hotel to have trouble with, and annoying enough to imapct our visit. To top it all off, 2 weeks after our departure, they double-charged us all over again for our lousy stay and it's been a nightmare trying to get them to clear this up, despite clear receipts for our original prepayment.
Loew's doesn't live up to its "luxury" status
According to its website, Loews was recently named "best upper upscale hotel" by business travellers. I'd like to meet those voters! To be fair the location is great; a nice 4-block walk gets you to Canal St. and the edge of the Quarter in no time. The CBD address also puts you close to streetcars and bus lines, the Riverwalk, great cafes and galleries of the Warehouse District and directly across the street from the venerable Mother's cafeteria (the lines out the door at lunchtime don't lie!) and Harrah's Casino (if that's your thing). The service, however, lacked a bit of luster from the get-go. I was dismayed that my room was not ready when I checked in at 1pm - as a member of a conference that had booked rooms months earlier! I was certainly fine with waiting 2 hours "at the most" as I was told. But when the room was still not ready upon my return at 3:30pm I was peeved - especially since my conference roundtable began at 4pm. I finally received a room at 5:00. Although spacious, the room was nothing fancy. And, ladies travelling together should consider this: there is no "in room" vanity table-and-mirror set-up so if you want to put on your make-up or dry your hair while your travelling companion showers in the bathroom, you are out of luck. In a city with so many luxury hotels with roof-top pools and quaint shabby-chic guesthouses with secret courtyards to choose from...choose something other than Loews.
O.K. But not Luxury.
This is a very good Hotel but would not classify it in the LUXURY category.. Excellent location, large, clean, comfortable room, very tasteful & timely in-room dining were all plusses. However,the service was not up to luxury hotel standards. Also the lobby area is somewhat small , bland and totally lacking in any charm.
Dinner in the Restaurant Adelaide was excellent but a little pricey.
Next visit to New Orleans will return to the Wyndham Hotel which is equal in every respect to Loews but, with an even better location, and a beautiful lobby over-looking the Mississippi River. .
Great location, Nice hotel, OK service
The location is great. Not in the hubbub of the French Quarter, but a quick and safe walk in. The rooms are nice. Nothing spectacular, but pretty and the beds are quite comfortable. The staff is clueless and the Loews benefits are not well understood. We did not receive our Loews first welcome gift and were told it was because of our rate, although it is not an excluded rate on the website. The staff also argued about a $20 credit that we received when we booked our stay, even though it was plainly there on our reservation. The Loews ammenities that they tout were also not readily available, we asked for a sound machine after some sort of train went by one evening and we feared being awoken again, and we were told that they were out of sound machines. Not very useful. A few other minor incidents made us wonder if the staff has any training at all. Overall though, for the price (110/nt.) it wasn't too bad. Perhaps there is better out there, but I doubt they could beat this rate.
I had a great experience
I spent four nights at the Loews at the beginning of April. I had some issues prior to my arrival because of the rate (I had trouble getting the conference rate at the last minute) but that was resolved by a very friendly manager, who even upgraded my room to an executive suite.
My Loews First gift was not there on my arrival, but it did not matter since I arrived rather late. The next day, when I made my request, they thought they may be out of cookies, so they asked if I wanted to wait until the next day or choose something else. However, they brought both gifts that same day.
The bed was very comfortable and I had a nice view from my room.
One negative-- Loews first members should get late checkout automatically. Mine was extended by only an hour, and only after I checked out did I notice that I should have been allowed a 3 PM checkout.
Overall, I was very happy with Loews and I would consider staying at more of their properties.
The Most Comfortable bed in the World
We spent four nights here. Great view of the Mississippi. lovely large room. Ive never slept in a more comfortable bed. Incredible!! Great location a fiver taxi ride from the French Quarter. Next to Harrahs casino. Tea and coffee in the room (other American hotels can learn a lot from this) Check in was lengthy.Seemed like he had never had a guest before. Cashing a travellers cheque was an arduous experience and they forgot to send up our luggage. Had to phone down after three hours. Yet we still loved it!! Paul in the bar (from Scotland) is a star. Really friendly and gave us loads of tips. Would recommend Louisiana Tours. Absolutely superb. Hotel is in a nice safe area woth plenty of local bars. Really enjoyed staying here
The "Loew" Down on Loews
I stayed at Loews from June 30th-July 5th. The hotel is very clean and the staff were very friendly. The beds were very comfortable. The hotel is located directly across from Harrahs (casino) and within walking distance of many attractions. I would recommend this hotel and would stay there again myself. The bar does close very early and the room service menu for late night is a bit limited. Please be aware that even if you request a non-smoking room it is a request and not guaranteed. However, the staff did come and spray the room and it did take out the smoke smell. The hotel is nice, clean and in a good location but the rate we paid (211 per night) is a bit high. Overall, I was impressed and satisfied with my stay. When in New Orleans check out Loews!
Best hotel stay ever
We stayed in Loew's New Orleans July 17-18, 2005. To began, we were greeted by the most friendliest valet drivers. After giving them our keys the doorman was there to open the door for us. When approaching the service desk, the guest service representatives were on it. What I liked the most about the overall experience the workers all addressed us as Mr. and Mrs ......... We needed to know some information about the area and the lady at the concierge station was very knowledgeable about what she was telling us. What I was interested in the most was safety(what's the best place to go). My stay was a good one.