Rathbone Mansions

“No Southern Hospitality Here; Hotel won't tell yo

I stayed for 2 nights and three days. I loved every minute of it until it was time to leave. The way the complex is set up is there are several buildings on the same street that are part of the hotel. The building we were in was across the street and a little down from the main check in. We were told to get a parking pass and then that we could park in the designated lot or in the street. We didn't want to park in the street because some of the spots have signs saying no parking and it was confusing. We parked in the lot DIRECLTY next to our "mansion" which said authorized parking only and considering we had a parking pass and we thought that lot was part of the complex, we parked there. On the third day, we went to leave to drive home and the car had been towed.

I spoke with the Rathbone attendant and she got very rude and defensive when I suggested that it would have been nice for someone to tell us not to park in the lot next to our building. She insisted that it was not her responsibility to tell people where they can and can't park and rather it was common sense to her not to park there. We had never been to New Orleans before and how were we supposed to know what buildings and parking lots were part of the multiple-building complex?

All she had to say to make me have a good stay was that she would tell future guests not to park there to save them from the $177 and 2 cab ride hassle to the impound that we experienced. She would not agree to that saying that it was not her responsibility and she's just not going to do that. Then she hung up on me. It's really a shame because I really enjoyed the location and the room and everything else but now I can't go back there because I refuse to be disrespected.

* Stayed December 2011