It was the bomb
by A TripAdvisor Member
My friend and I really enjoyed our stay in New Orleans. We booked our Hotel through Orbitz and it was ready when we arrived. We were greeted at the front desk and told about all charges that was not collected online. The front desk was also helpful with food and entertainment recommendation. The room was very nice and clean with plenty of towels. When we visit New Orleans again we will stay at the Pelham.
disappointment at the Pelham
by A TripAdvisor Member
I was disappointed in the cleanness of the room, It was terrible, the hotel also had a bad smell especially the loby and the elevator (like Raid roach spray) the staff was good for the most part. The location was good and bad at the same time if that possible. It was a good overall location to get to all the hot spots but the streets around it was bad with a homeless shelter across the street, I didn't have a prblem with the homeless shelter but I did have a problem with all the homeless people outside the shelter and not inside late at night. Finally I don't know if the extra $8.00 + taxes per night is a hotel rule or a state law but I didn't know I had to pay it until I checked in.
Great location,great staff, but.......
by A TripAdvisor Member
My sister, son and made a last minute trip to New Orleans, we confirmed reservations twice at another hotel, but once we arrived, we were told to go to the Pelham. The staff was GREAT!, the lobbby was nice. Our room was much smaller that what we were promised at the other hotel, with a 2 year old you need room. The shower had no pressure and was filled with black hairs. The robes were dirty, the comforters were dirty, there were also black hairs in my bed and my sister found old toenail clippings in hers, along with a booger on her pillow. The last straw was when I went to make coffee, the maker was dirty, and the cups were so dirty they still had lipstick on them. That was when I called the front desk. They changed us to a better room without arguement, but we noticed cleanliness was not a high priority. We also noticed the aweful smell in the hallways. But like I said, the staff was great!
Don't stay at the Pelham
by A TripAdvisor Member
June 2004
We were very disappointed in the hotel. The pictures and description looked great. The staff was very unpleasant. They charge you for a safe and unlimited phone usage upon your check in even if you do not want it. They valet parked our car and lost it. They brought us someone else car. We had to go to the parking lot and identify our keys. After losing over an hour with this , we were to be credited for parking on our charge card. This was never done. They refused to our credit card company 's remove the charge. Our room was right behind the front desk and on the sidewalk. It was very noisy. We never saw any of the plush robes or nice touchs mentioned in their amenities. I would never send anyone to this hotel.