The Ritz-Carlton, New Orleans

921 Canal Street, New Orleans, Louisiana, 70112, United States
(5 star hotel)
#13
Rank 13 of 307 hotels
in New Orleans
Great (4.0 out of 5.0) 6 reviews
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nyceagle1633's Profile Photo

4 out of 5

Great (4.0 of 5.0 stars)
by written on June 24, 2009

The hotel was really nice. Large flat screen tv, well air-conditioned, very comfortable beds..but we needed to call to repair the bathroom handle door and the lever for turning on the water to the shower...which both was repaired extremely quick and caused no further problems. The hotel is in a good convenient location, staff was extremely helpful but..but..the internet charge (which we did not use) is 12 dollars a day..or they had 32 dollars for 3 days use..i mean really, you're the Ritz..you shouldn't be charging this type of rate..3 or 4 dollars a day is okay..12..that was outrageous.

Directions: French Quarter

doug48's Profile Photo

canal street

Great (4.0 of 5.0 stars)
by written on May 23, 2009

the ritz-carlton is located on the french quarter side of canal street. this luxury hotel is a very good place to stay for both the tourist and business traveler. the ritz-carlton is home to the fine melange restaurant. the ritz-carlton offers all of the amenities that you would expect of this luxury chain.

Directions: french quarter.

johnfromoz's Profile Photo

Old world class & loads of southern hospitality

Best (5.0 of 5.0 stars)
by written on January 27, 2009

After much debating we chose the Ritz-Carlton for our stay in New Orleans.This had a lot to do with the fact that from the moment my wife started inquiring over the internet about a possible booking, we were pleasantly surprised by the wonderful customer service we received from the staff there. Our stay was in the lead up to Christmas 2008 & we were also going to be celebrating our youngest son's 21st birthday whilst there. The effort that they went to to make our stay an incredibly enjoyable one was first class. I would highly recommend this hotel to anyone looking for a lovely place to hang your hat in New Orleans. The hotel is just on the edge of the French quarter & is only five minutes walk to any of the must see attractions, but not so close that the noise & late night revelers will be of bother to a good nights sleep (the beds are so so comfy). The hotel was fully decked out in decorations for the holiday season including a very large tree & full scale gingerbread house that you could sit inside & eat the candy provided. If we return to New Orleans The only hotel we will consider is the Ritz.

Unique Quality: Jessica, in Guest services was a marvel, thanks for all your help.
Central location, extremely well appointed large rooms with king size beds.
Great Courtyard
The best valve for money hotel we stayed in whilst holidaying across the US & Canada. Including New York, Los Angeles, Orlando, Vancouver, Banff & Jasper.

Directions: On the edge of the French Quarter

Wendy67's Profile Photo

A bit too "laid back"

Bad (2.0 of 5.0 stars)
by written on February 28, 2005

Previously the Maison Blanche Department Store, $250 million in restoration and renovation has resulted in New Orleans' only AAA Five Diamond Award. So you'd expect nothing but the best. However....

Upon arriving in our room, I was surprised to find it so dirty. And I'm not pompous - I've stayed in many a dive in my day, but you get what you pay for. I noted little gray fuzzballs all over the bed cover, then glanced up at the ceiling fan to find about three inches of filth on the fan blades. An inspection of the bathroom revealed a dirty bathtub and broken floor tiles. The tabletops were sticky with .... something. Back to the front desk I went.

We were given a room upgrade, which revealed a satisfactorily clean room, although we didn't turn on the filthy ceiling fan above the beds.

I'd recommend a room above the fourth floor on the courtyard side - definitely away from Canal Street, which can be quite loud at night.

The desk staff were kind and accommodating. I think it's the laid back atmosphere of New Orleans that lends to it's downfall in services. No one seems to care about the details - and details are what you pay for at the Ritz Carlton. My next trip to N.O. will find me at a quaint B&B.

Unique Quality: The courtyard wass very peaceful, but very dirty. It seems that it was no one's job to pick up after people had left. My friend and I attempted to clean off our own table - no big deal - but then noted there were no trash cans anywhere to be found. So we moved the rubbish to an empty table, cleaned off a place to sit, and kicked back to relax.

High tea is served Sundays at 1:00 - reservations are necessary, although the concierge will tell you otherwise. We showed up without a reservation and were turned away. After again checking with the concierge, we were told high tea would be provided to us in the abovementioned, dirty courtyard. I asked to have it delivered to our room, and it was....three hours later. On the plus side, it was complimentary due to our "trouble". On the minus side, it was now dinnertime.

The Ritz-Carlton Spa was absolutely wonderful. Although it carries the Ritz name, they claim to be a separate entity and services cannot be put on your hotel bill. Sauna, steam room, and resistence pool are complimentary with your stay at the hotel. A morning massage is a great way to start the day.

Directions: Canal and Dauphine Streets, just at the edge of the French Quarter.

grandmaR's Profile Photo

Formerly the Maison Blanche Department Store

by written on December 22, 2004

I have not stayed at this hotel, but it was opposite the Canal Street streetcar stop and the architecture fascinated me. In addition to formerly being part of the turn of the century Maison Blanche department store, it appears that the entrance is through the old Kress 5 & 10 store.

Unique Quality: This is a luxury hotel (AAA gives it a five diamond rating) within easy walking distance of Bourbon Street. I would think that the parades could be viewed from the windows on the Canal Street side. There is also a courtyard and a rooftop garden which are not visible from the street.

452 guest rooms and suites with goose-down pillows, European amenities, 10-foot ceilings and marble bathrooms but they also have more modern items such as CD players, dual phone lines, honor bars, and a small heated indoor pool. Doubles run $266 and up.

It also has AAA's only 5 diamond restaurant - Victors. High tea is served in the salon in the afternoons, and evenings the Library Bar serves cocktails and chocolates.

The 20,000 square foot spa is considered to be the city's best and features unique treatments such as the Magnolia Sugar Scrub and Napoleon's Royal Massage, which combines Swedish massage with hydrotherapy.

Directions: Between Dauphine and Burgundy Sts. between the French Quarter and the CBD (Central Business District)

goingsolo's Profile Photo

Ritz-Carlton New Orleans

Great (4.0 of 5.0 stars)
by written on May 13, 2004

I stayed here the weekend before Mardi Gras. Since the hotel is right on Canal Street, you could simply walk outside and see all the parades. The rooms are fancy- marble bathrooms and bathrobes, but small. The hotel has its own spa, several restaurants and a beautiful courtyard area. Its expensive but worth it.

Unique Quality: The location is great. A short walk to Bourbon Street.

Nearby The Ritz-Carlton, New Orleans

The Ritz-Carlton, New Orleans

We've found that other people looking for this hotel also know it by these names:

  • Ritz New Orleans
  • Ritz Carlton New Orleans
  • New Orleans Ritz Carlton
  • The Ritz-carlton New Orleans Hotel New Orleans

Address: 921 Canal Street, New Orleans, Louisiana, 70112, United States

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Amenities at The Ritz-Carlton, New Orleans

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Pets Allowed
  • Suites
  • Free High Speed Internet

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