| Hotel Rating: |  | | Satisfaction: |    | | Reviews: 6 | Photos: 3 | | 921 Canal Street |
 | New Orleans The Ritz-Carlton, New Orleans Reviews | 1 - 6 of 6 |  |
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 | The Ritz-Carlton, New Orleans: A bit too "laid back"
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 High tea three hours late - in
room by Wendy67
Upon arriving in our room, I was surprised to find it so dirty. And I'm not pompous - I've stayed in many a dive in my day, but you get what you pay for. I noted little gray fuzzballs all over the bed cover, then glanced up at the ceiling fan to find about three inches of filth on the fan blades. An inspection of the bathroom revealed a dirty bathtub and broken floor tiles. The tabletops were sticky with .... something. Back to the front desk I went.
We were given a room upgrade, which revealed a satisfactorily clean room, although we didn't turn on the filthy ceiling fan above the beds.
I'd recommend a room above the fourth floor on the courtyard side - definitely away from Canal Street, which can be quite loud at night.
The desk staff were kind and accommodating. I think it's the laid back atmosphere of New Orleans that lends to it's downfall in services. No one seems to care about the details - and details are what you pay for at the Ritz Carlton. My next trip to N.O. will find me at a quaint B&B.
The courtyard wass very peaceful, but very dirty. It seems that it was no one's job to pick up after people had left. My friend and I attempted to clean off our own table - no big deal - but then noted there were no trash cans anywhere to be found. So we moved the rubbish to an empty table, cleaned off a place to sit, and kicked back to relax.
High tea is served Sundays at 1:00 - reservations are necessary, although the concierge will tell you otherwise. We showed up without a reservation and were turned away. After again checking with the concierge, we were told high tea would be provided to us in the abovementioned, dirty courtyard. I asked to have it delivered to our room, and it was....three hours later. On the plus side, it was complimentary due to our "trouble". On the minus side, it was now dinnertime.
The Ritz-Carlton Spa was absolutely wonderful. Although it carries the Ritz name, they claim to be a separate entity and services cannot be put on your hotel bill. Sauna, steam room, and resistence pool are complimentary with your stay at the hotel. A morning massage is a great way to start the day.
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| The Ritz-Carlton, New Orleans: Formerly the Maison Blanche Department Store
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 Collage of the facade by grandmaR
This is a luxury hotel (AAA gives it a five diamond rating) within easy walking distance of Bourbon Street. I would think that the parades could be viewed from the windows on the Canal Street side. There is also a courtyard and a rooftop garden which are not visible from the street.
452 guest rooms and suites with goose-down pillows, European amenities, 10-foot ceilings and marble bathrooms but they also have more modern items such as CD players, dual phone lines, honor bars, and a small heated indoor pool. Doubles run $266 and up.
It also has AAA's only 5 diamond restaurant - Victors. High tea is served in the salon in the afternoons, and evenings the Library Bar serves cocktails and chocolates.
The 20,000 square foot spa is considered to be the city's best and features unique treatments such as the Magnolia Sugar Scrub and Napoleon's Royal Massage, which combines Swedish massage with hydrotherapy.
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| The Ritz-Carlton, New Orleans: Old world class & loads of southern hospitality
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After much debating we chose the Ritz-Carlton for our stay in New Orleans.This had a lot to do with the fact that from the moment my wife started inquiring over the internet about a possible booking, we were pleasantly surprised by the wonderful customer service we received from the staff there. Our stay was in the lead up to Christmas 2008 & we were also going to be celebrating our youngest son's 21st birthday whilst there. The effort that they went to to make our stay an incredibly enjoyable one was first class. I would highly recommend this hotel to anyone looking for a lovely place to hang your hat in New Orleans. The hotel is just on the edge of the French quarter & is only five minutes walk to any of the must see attractions, but not so close that the noise & late night revelers will be of bother to a good nights sleep (the beds are so so comfy). The hotel was fully decked out in decorations for the holiday season including a very large tree & full scale gingerbread house that you could sit inside & eat the candy provided. If we return to New Orleans The only hotel we will consider is the Ritz.
Jessica, in Guest services was a marvel, thanks for all your help.
Central location, extremely well appointed large rooms with king size beds.
Great Courtyard
The best valve for money hotel we stayed in whilst holidaying across the US & Canada. Including New York, Los Angeles, Orlando, Vancouver, Banff & Jasper.
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