Windsor Court Hotel

Hotel Class: 5 out of 5 stars 5 Stars - 3 Reviews and 488 Opinions

300 Gravier St, New Orleans, Louisiana, 70130, United States

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86%

of people enjoy staying here

4.5 our of 5 stars 491 Opinions

Excellent: 311
Very Good: 74
Average: 43
Poor: 44
Terrible: 19

More about Windsor Court Hotel

Loved the Windsor Court

by TripAdvisor Member luv2travel63

Just stayed at the Windsor Court for 4 nights Feb 2005. It is a great hotel in a perfect location. I am very picky but loved this place. The rooms are suites and the staff is great. The only negative would be the toilet shower area. It is a very large bathroom but the shower is only a tub shower combo, however, the water pressure is great. The room has a small kitchen but we never used it. Too many great places to eat nearby. There is a heated outdoor pool for the kids. The workout area is small but there is a small sauna and steam room for use which is free. Would highly recommend this hotel when in New Orleans. I have been at the Hilton, Wyndam Canal Place, Fairmont, and JW Marriott. This place is the best. The bed was a little firm but still loved the hotel.

Windsor Court a Great Stay

by A TripAdvisor Member

I just completed a five day stay at the Windsor Court and found the hotel to fully measure up to a full service four star luxury hotel.

Upon arrival, I found a leaky faucet in the bathroom and a burnt out light bulb in the bedroom. One phone call and upon my return from dinner both had been fixed to perfection along with a hand written note form the repair person...very impressive. The room was not brand new but was very clean, quiet and very comfortable. Free in-room high speed internet service and no local charges for calling card calls was also a nice touch. Turn down service was very impressive with hand made pralines and fresh flowers.

The staff was very friendly and always wished a good day or good evening (not just management, everybody was very friendly). The lobby is very classic and the entry courtyard is very distinctive. I have travelled internationally for over 30 years and found this hotel in the top 15% of hotels I have stayed. I did not dine at the hotel so I can't comment in that regard.

Location very convenient to both convention center (walking distance) and the French Quarter (walking distance). All in all a very nice place to stay in the Big Easy.

On a downhill slide......

by TripAdvisor Member pterostyrax

Sadly, the Windsor Court is just not up to the standards of a five or even a four star hotel anymore. It is in need of a complete remake as the rooms are starting to show a lot of wear and tear after 20+ years of age. Our shower/bathtub would only allow for showers. When reported, someone came up and looked at it while we were gone, but nothing was done about it. The finial on our bed came off when I put my hand on it for support. The fabrics on the furniture in the suite were cheap. The first time we stayed at the Windsor Court during it's 10th anniversary special, it was without a doubt the finest hotel we had ever stayed at. No longer.

We won't be staying here in the future even though, as AMEX Centurion card holders, we are entitled to a room upgrade at the time of booking, free continental breakfasts each day, one free lunch for two at the New Orleans Grill, and one free dinner for two at the New Orleans Grill during a stay.

Speaking of the New Orleans Grill, it was a big disappointment as well. It was a good dinner, but nothing memorable. It was more like going out to eat rather than dining. Dinner at Herbsaint the next day was a lot more memorable.

Not worth it

by A TripAdvisor Member

Did some research prior to staying here and felt comfortable with the selection. Never have I been so disappointed in a hotel as I was with Windsor Court.

Problem #1 - Dirty, Dirty, Dirty - room was filthy, and this was a Suite! Smoke detector had a 1/4 inch of dust on it that looked like it hadn't been cleaned in a year. Vanity mirror was only cleaned in the center. The bathtub/shower was covered in soap scum. We even pruposely left dirt in an area of tub to see if it would be cleaned and it wasnt. At more than $350 a night you expect a clean room at the minimum.

Problem #2 - Disrepair. Toilet was not afixed to floor properly and rocked back and forth when sitting. Coffee table had a broken leg. End table had laminate removed on one corner. Plaster was falling off the walls over the closet. 2 recessed lights were falling out of their sockets.

Problem #3 - Service. We tried to be gracious in asking for a separate room as we felt our room in terrible condition, but the staff was completely unresponsive to our requests. We pulled up in a taxi and the bell hops ignored us for people pulling up in their mercedes. - never mind the fact that we were staying in one of their most expensive rooms. We took pictures and sent them to Windsor court after our visit and have received ZERO communication from them concerning our visit. Unacceptable in my book.

Reminder to all people using Orbitz, Expedia, and other brokers - you PREPAY for your room - these are often lower quality rooms - which gives you no leverage as to getting help from the hotel - they already have your money, and it is non-refundable! We have used Orbitz twice and have been given substandard rooms and received horrible treatment from staff who specifically mentioned that because we used Orbitz there was nothing that they could do to help us.

Well Trained Staff

by TripAdvisor Member xcone

Well trained staff made for a very enjoyable stay at the Windsor Court. We were a group of ten women staying in 5 suites. All the staff members we encountered were very polite and efficient. We asked for coffeemakers to have an evening gathering in one suite with Irish Coffees. Not only did they deliver coffeemakers, they provided coffee, glasses and instructions on how to pour the coffee using a knife so we wouldn't break the glasses. We provided the liquors but they gave us everything else at no charge. We enjoyed a brush with stardom when we met Sean Penn at the elevator and in the bar, the service was excellent. The best suites are those higher up and facing the river. The view is terrific. We liked the location after having stayed in the French Quarter before. It is only 6 blocks to the Cafe du Monde and the rest of the Quarter and Harrah's is just across the street. We thoroughly enjoyed this hotel and would definitely return if in town again.

Fabulous service; not so fabulous room

by TripAdvisor Member Waxzer

I stayed at The Windsor Court for a few nights last week and was disappointed with the condition of the room. It was a bit shabby with stained couch and chair and a cheap wobbly coffee table. The bed was quite high and had nothing covering the box spring! It looked awful.There was a very cheap mattress cover that kept bunching up under me as I slept along with linens that did not fit. Also did not have the option of viewing new movies; you have to order tapes or DVD's.The staff is very attentive however and the food excellent. I loved the pool! The lounge chairs were so comfortable and it was extremely hot-93 degrees- every time I set down my empty cup of icy water another was placed on the table next to me. I would stay again for the pool alone. The hotel is just a few blocks from the French Quater so it's an easy walk but the hotel is on a nice quiet street. I just think the rooms could use a little help in this 5 star hotel.

The only place to stay in New Orleans!

by TripAdvisor Member LJN

We've been to New Orleans many times over the years but this was our first stay at the Windsor Court. I can't imagine anyone wanting to stay any place else. Our room (1915) was a full suite facing the Mississippi. We thought it to be about 1000 sq ft. Full living room with 2 couches, TV and desk, dining area, butler's pantry with a full fridge, oven and sink. French doors off the living room open into the bedroom (with a 2nd TV and sitting area) which leads into the dressing area which then extends into the bath area. We started each day in our Windsor Court bathrobes watching the river barge traffic while we ate breakfast. Then it was off to the 4th floor roof top pool. Carlos, the pool attendant, would prepare our lounge chairs and place a glass of ice water with a slice of orange on our side table. By the 3rd day our chairs were prepared before we even arrived (at our favorite spot) and a bottle of water waiting for us. The pool area is quite, private and relaxing. We even chose to have lunch served to us pool side.

The hotel staff was just what one would expect in a fine hotel. We arrived early in the morning and the front desk made sure we were able to check into our room. Our last day we asked for an extended check out as we didn't need to leave for the airport until 4pm. We were hoping for a 1pm extension. We were told they didn't need the room so we should stay as long as we liked. Amazing!

We were concerned about a few of the negative reviews we read on Trip Advisor. We spoke to the Ass't hotel manager, Mr Verma. The hotel was aware of the comments and had hoped that any guest who was displeased with anything in the hotel would bring it to their attention so they could rectify it during the stay. Our experience was flawless and we had no need to bring anything to the htole's attention.

Being across the street from Harrah's was a plus for us. We seemed to be no more than 2 blocks to any destination whether it was the French Quarter, Riverwalk or the Canal Street trolley.

Forum Posts

Another where to stay

by oldc

Hello

We are looking to go to New Orleans in March and are undecided between staying at The Ritz Carlton or Le Pavillon, has anyone stayed at these two hotels and which is the best. Have read very good and bad reports on both hotels?

Also what will the weather be like in mid March.

Thanks in advance

Re: Another where to stay

by YVRDave

That will be around Mardi Gras so it will be busy. The Windsor Court is also considered to be a top hotel

Re: Another where to stay

by Rixie

Regarding the weather -- bring layers to be on the safe side. I've been there several times in March, and the weather varied from visit to visit, from pleasantly warm to rainy to cold and windy.

Re: Another where to stay

by am&pm

I agree with Rixie---layers!! March can be absolutely gorgeous (it's azalea season down here) and can be nice and warm, but I have also experienced chilly and windy weather in that month.

Re: Another where to stay

by vcaulkins

Stay at Le Pavillion. It's beautiful and in a great location. The weather should be in the 70s at that time. Possibly rainy.

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Windsor Court Hotel

We've found that other people looking for this hotel also know it by these names:

Windsor Court New Orleans

Address: 300 Gravier St, New Orleans, Louisiana, 70130, United States

Windsor Court Hotel

Our Members Say

Windsor Court

A Taste of Britain in New Orleans

The best place for the French Quarter

More about Windsor Court Hotel

Loved the Windsor Court

Windsor Court a Great Stay

On a downhill slide......

Not worth it

Well Trained Staff

Fabulous service; not so fabulous room

The only place to stay in New Orleans!

Forum Posts

Another where to stay

Re: Another where to stay

Re: Another where to stay

Re: Another where to stay

Re: Another where to stay

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