Gorges Grant Hotel

Gorges Grant Hotel

449 Main Street, Ogunquit, Maine, 03907-2240, United States

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91%

of people enjoy staying here

4.5 our of 5 stars 128 Opinions

Excellent
 
76
Very Good
 
35
Average
 
7
Poor
 
7
Terrible
 
3

Our Members Say

  • elsie27 profile photo
  • Reviews: 1

2 out of 5 starsUser Rating

Poor on Customer Service

I had requested a room with 2 beds & upon arrival there was one bed in the room. The response from the manager was disappointing and he mentioned several times that if I had requested it, it would have been recorded. I was also asked about my confirmation -- the request would have been mentioned there. The confirmation letter is generic and says they try to honor requests, but not guaranteed. Also, I was told my reservation included breakfast. Upon arrival I was told I didn't book a "package" that included breakfast. No compensation from the manager....made me feel like I was the one who had made the mistakes!

Also....no cell phone reception in our room, so we had to go outside to made calls on our cell phones.

No offers to help with luggage when checking in, which would have been nice since I had someone elderly with me.

Not a customer service oriented hotel.

  • Opinion of Price: about average
  • Related to: Beaches, Family Travel, Road Trip

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Our Members Say
elsie27 profile photo

 I had requested a room with 2 beds & upon arrival there was one bed in the room. The response from the manager was disappointing and he mentioned several times that if I had requested it, it would have been recorded. I was also asked about my confirmation -- the request would have been mentioned there. The confirmation letter is generic and says they try to honor requests, but not guaranteed. Also, I was told my reservation included breakfast. Upon arrival I was told I didn't book a "package" that included breakfast. No compensation from the manager....made me feel like I was the one who had made the mistakes!

Also....no cell phone reception in our room, so we had to go outside to made calls on our cell phones.

No offers to help with luggage when checking in, which would have been nice since I had someone elderly with me.

Not a customer service oriented hotel. 

4 members live in Ogunquit

 

Questions and Answers

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Q: Marginal Way directions "With all I've heard about Marginal Way I'm surprised I haven't seen any information on how to get there. Please give..."

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A: "Google "marginal way maine""

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 Gorges Grant Hotel

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Gorges Grant Hotel Ogunquit
Gorges Grant Ogunquit
Hotel Gorges Grant

Address: 449 Main Street, Ogunquit, Maine, 03907-2240, United States

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