Portland Harbor Hotel, Portland, ME - Reviews and Hotel Information

I don't even know where to start. The fact that this hotel is rated 4 stars in any review site should be ashamed. I want to say as well, I never complain or write bad reviews when something goes wrong at an establishment but this was our wedding night and the management handled it so poorly. My husband booked a suite at the Portland Harbor Hotel for the night of our wedding before we left the next day for our honeymoon. He figured because it was considered one of the best in Portland that it would be a sure bet for the night of our wedding. They not only lost our reservation and put us in a regular room the night of our wedding but we had to carry our bags up ourselves from the parking garage in our tux and wedding dress. Since the room was not what we had originally booked, everything including the champagne, flowers, etc that my husband set up with the hotel and confirmed the day of the wedding were no where to be found. Breakfast the next morning was awful accompanied by horrible service. Did I mention we didn't even get a refund between the difference of the regular room and the suite? Oh and we didn't get an apology either. Apparently the manager said it was our fault that the limo dropped us off at the wrong entrance (which was clearly marked "valet" might I ad) and that we checked in at 5 pm and then "re-checked in" at 10 PM....weird since we got married at 6 PM and never arrived at the hotel until after the reception at 10 PM. This is just a glimpse at what went wrong that ONE night we were there so I won't bore people with the rest. I work in the hospitality industry and could not let this slide after what a ridiculous experience this was, what an absolute waste of money.

Portland Harbor Hotel, Portland

Portland Harbor Hotel

Portland Hotels