Gramercy Mansion

My husband and I checked in for a surprise birthday stay that I had planned for him. After a couple of hours on the property we started to get ready for a special birthday dinner downtown. On our way downtown, I received a horrible phone call that my sister and her three kids had gotten into a horrible car accident. We spent the entire night in the ER and we obviously did not spend the night at the Gramercy Mansion. My husband called the next day, and a nice gentleman told him that he would surely refund the room and the spa package that we booked. My husband had called back the next day to tell them we had their key and the manager said she was unable to refund or credit our stay. She said that she was the manager and that the other guy had no right to make that call. After going through the traumatic event of the accident, this was the last thing we needed. The manager was very cold and not compassionate to our situation. She kept talking about how we used the room for a few hours and they could not rent the room to anyone else. The place was nearly empty that night. We are disgusted and appalled by the behavior of the manager. Apparently the $200 we paid is more important to her than accommodating her guests or her business's reputation. A bed & breakfast should treat their guests with warmth, at the Gramercy Mansion we were treated as a number.