Hilton Baltimore BWI Airport

1739 West Nursery Road, Linthicum Heights, Maryland, 21090, United States
#12 of 23 hotels in Linthicum
Terrible (1.0 out of 5.0) 2 reviews
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Horrible Guest Service

Terrible (1.0 of 5.0 stars)
by written on September 1, 2014

We were in town for a wedding, and the whole weekend was a unorganized mess.

First when we checked in they had no record of the roll-away we had reserved. We showed them the reservation with the roll-away on it and they said "that wasn't us that was Central Reservations." What they should have said is "I'm sorry that request was somehow lost, let me try to find one for you." Instead they were rude and short with us.

Second when we came back from the rehearsal dinner that night the roll-away was there, but it had no bedding. It took us 3 hours and 3 requests to receive the bedding.

The next day when the wedding party went to check in at 3pm, the hotel's check-in time, their rooms were not ready. As you can imagine, upsetting a wedding itinerary can ruin the whole day.

That night after the wedding a shuttle service had been set up by the hotel to pick us up at 11:15 from the wedding venue. They did not show up until 11:45 after at least ten phone calls. They kept saying the shuttle was on the way. It is a 8 minute drive from the hotel to the venue. There was also supposed to be two shuttles. The first driver told us the other shuttle was right behind her. The mother of the groom insisted that she return to the venue to make sure the other shuttle picked everyone up. The shuttle driver didn't want to go at first, but the mother made her. The second shuttle never did show up.

It wasn't just that the hotel staff made mistakes, it was that they didn't seem sorry for them. I work in the hospitality business and I would never allow my staff to treat guests the way we were treated. Even if something is not your fault you apologize and try to make it better. You don't say it's on it's way, when you don't know for a fact that it is on it's way.

I apologize for my long rant, but the bride and the mother of the groom--whom we have been friends with for years--were very upset by the hotel's treatment of them and their guests and I promised that I would write this review, on every rating website I could find. Yes, we were all THAT upset.

Not a good experence

Terrible (1.0 of 5.0 stars)
by written on August 29, 2011

Not a good experience and I would not recommend this hotel. After a
storm I lost power and I had to fly out the next morning. So I thought
I would stay by the airport and I would have all the amenities that I
was with out do to the power loss. When I got to the Hilton they
confirmed they had rooms and I checked in. I went to the room and
turned on the AC and started to get ready for the 4am flight. After
about an hour the room was still hot and I called down to the front
desk to inquire about the AC. They gave me the normal trouble shooting
speech and told me to call back if it was not working in 10 min. It
did not work in 10 min so I called back and asked for another room.
This time the guy that I spoke with said that the AC was not working
in any of the rooms. Now I was getting upset. "did you know this when
I checked in an hour or so ago?" sir it has been this was all day. So
the question is why would a hotel like Hilton allow guests to check in
when they know full well that they cannot offer the amenities that we
are expecting. I could have stayed at my house for free and not had
AC. I tried to work something out with the night manager but she was
incapable of seeing where I was coming from. I left with a completely
different view of Hilton and they will now be a last resort in my
book. All I was looking for was some understanding and maybe a break
on the room rate considering I was not going to get what I was paying
for.

Directions: BWI Airport Hotel District

Nearby Hilton Baltimore BWI Airport

Hilton Baltimore BWI Airport

We've found that other people looking for this hotel also know it by these names:

  • Hilton Linthicum Heights
  • Linthicum Heights Hilton
  • Hilton Hotel Linthicum
  • Baltimore Bwi Airport Hilton
  • Hilton Baltimore Bwi Airport Hotel Linthicum

Address: 1739 West Nursery Road, Linthicum Heights, Maryland, 21090, United States

Amenities at Hilton Baltimore BWI Airport

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Shuttle Service
  • Suites
  • Bar / Lounge

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