Carousel Resort Hotel & Condominiums

11700 Coastal Highway, Ocean City, Maryland, 21842, United States
#11 of 91 hotels in Ocean City
Good (3.0 out of 5.0) 3 reviews
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Not a great destination

Bad (2.0 of 5.0 stars)
by written on April 15, 2009

I recently spent the weekend with my preteen daughter and her friend. We really had great expectations. We stayed in a deluxe ocean front room on the second floor. We found a strange plastic bottle of liquid on the thermostat (not sure what it was, but the maids never touched it). The screen door wouldn't stay in the track and kept falling on our heads when we walked by it. Because we were only on the second floor I was uncomfortable leaving the patio door open at night but it was so warm in the room none of us could sleep. The air conditioner didn't work and the vents from it looked as though black mold was surrounding it. We finally decided to just leave the patio door open so we could enjoy the cold ocean air at night. The bathroom was very small and the toilet leaked when flushed. The cabinet doors in the kitchenette area looked very unclean, and in general I was uncomfortable even using the old microwave because there was a rather unpleasant odor coming from it when used. The hallways were OK and the girls liked the elevator, but it was very slow. The ice rink was fun because it wasn't crowded when we were there. The beach was great. The restaurant was fine, food was good, but the service was very slow. I didn't mind but the girls got pretty anxious wanting to do other things. The hotel is not close to the boardwalk, but there are numerous other places to eat and other things to do in the general area of the hotel. My car was hit in the parking garage and of course no one had the courtesy to leave any information. My next trip to Ocean City will be to another hotel. We aren't picky people, infact we are used to camping, but I think the Carousel needs major updating. For the price paid, I believe we could have enjoyed a much nicer enviornment.

Directions: North Ocean City

Some Good, Some bad.... mostly old and tired

Bad (2.0 of 5.0 stars)
by written on March 30, 2008

25 years ago, I worked in Ocean City Maryland during summer breaks from college and the Carousel was an interesting novelty, given the inside ice rink and (then) decent rooms. Sadly, the rooms have seemingly not been upgraded since... here's the detail of the good, bad & the uuuugly:

The Good:

1) The breakfast buffet is very good, with a great selection and enough tables to keep the waiting line moving. At $9.95 (or free for 12 and under) it really can't be beat.

2) The Sports Bar staff is funny and poignant, and they make a decent drink and really good angus beef burger. Price very reasonable

3) The ice rink itself is a bit small, worn, rough and not very well taken care of... but it is unique, it is indoors, and it is only $5 for hotel guest to use. Our kids had a BLAST on it during the weekdays, and also midday on Saturday (when everyone else was on the beach). However, Friday and Sat nights were a crowded nightmare, with local 'expert' high school aged hockey skaters (aged 14 - 16) racing in and out and around the novice skaters (aged 3 to 12 or so) scaring the beegeezers outta them, and pushing them around. Hotel staff was of little help.

4) Beach access right the from the lobby was outstanding! The beach was large and clean.

5) Located at 118th Street, there are tons of restaurants and two movie theatres within 20 blocks or so.

6) Carousel Bistro/Ice Cream Shop - the guy there in the morning makes the BEST Cafe Mocha - seriously. He makes it with a blend of regular chocolate and white chocolate, and it was AWESOME.

The Bad

1) The rooms are really in poor condition, with the beds as hard as a rock and the bathrooms about the size of a typical linen closet (and we had a 'deluxe oceanfront room' with two queen beds). The carpet is that substandard indoor-outdoor matted mess and it showed the stains of the last 2 or 3 decades of use.

2) There are four floors of oceanfront rooms, and they have ONE, very small, very slooooooowwwww elevator to serve them. Trying to get our luggage cart to the front desk to checkout was a pain in the ###.... every time the elevator came, another party was already in it and there was no room for a second luggage cart. There are no ramps to the upper floors either. It took us 20 minutes just to get an empty elevator!

3) The hotel does not have a modern computer system... it took them three tries to make a card pass that would actually work our room door. In addition, unlike most modern hotels, the card pass does not let you charge meals or drinks to your room. You have to go back to the front desk and get the manager to sign a piece of paper that you have to also carry with you everywhere (that's really convenient in a bathing suit, eh...) . Just silly

4) The oceanfront rooms also open (on the interior side) to the Atrium and the ice rink. That's kinda cool, but the walkway around the interior SUCKS!!! It is narrow and built to code used 40 years ago, with a railing that only comes up to my rear end (I'm 6foot 1 inch tall). The first time that I realized that my 9 year old was looking at ice skater four stories down while bending over the rail at his waist... well... I almost ####. The rail needs to be at least 12 inches higher --- BE CAREFUL!!!

The UUUGLY

1) One night, the wind blew above 20 mph (which is not all that uncommon for a beach location). All night long, a roof panel went BANG, BANG, BANG... every 15 or 20 seconds.... sounding (as my 9 year old stated) like someone throwing a table from the fourth floor down onto the ice rink. Yes, every 15 to 20 seconds -- WE HAD NO SLEEP at all that night, and we heard many, many, many people talking about it the next day.

The hotel manager said that there was nothing that they could do about the issue, as it is caused by a roof panel covering the hotel's heat unit's exhaust pipes that does not like strong winds coming from the North to Northwest direction.

I asked the manger why they didn't put that type of entertainment into their marketing materials... and received a blank stare, of course. Was not offered a refund or other restitution for the loss of a night's sleep.

2) Refer to #3 on the good list - the ice rink bullies on Friday and Saturday night were unbelievable. Since the staff did not take action, I did - and directly confronted the youths. Their response prompted a bit of aggression on my part, which subsided when these punks saw hotel uniformed security come over. The unruly kids chilled out but did not leave (as I had hoped they would)... when our skating was over for the night, we did take a circuitous route back to our room to make sure that the punks did not know which room we stayed in.

Yes, it was that uncomfortable.

Bottom line

I would not go there again on a weekend or on any summer night or holiday period, but would go there again with our kids under these circumstances:

a) weekday night during the school year
b) ice rink open & functioning
c) online weekday discount rate of $59.99 still available
d) weather forecast of winds less than 15 mph

If one of those criteria could not be met, it would not be worth the $60.

Unique Quality: See item 4

Directions: North end of city

Great Place for The Kids

Best (5.0 of 5.0 stars)
by written on June 27, 2005

This is the best place to stay in town by far. There is plenty right on site to keep the whole family happy. They have an indoor ice rink year round an indoor and outdoor swimming pool, a beach bar, an outdoor play area, an indoor arcade and a great resturant on site and snack bars. The kids loved it and I only had to leave the hotel once to take the kids to the boardwalk!

Nearby Carousel Resort Hotel & Condominiums

Carousel Resort Hotel & Condominiums

We've found that other people looking for this hotel also know it by these names:

  • Carousel Hotel Ocean City Md
  • Carousel Resort Hotel And Condominiums

Address: 11700 Coastal Highway, Ocean City, Maryland, 21842, United States

Amenities at Carousel Resort Hotel & Condominiums

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Free High Speed Internet
  • Beverage Selection
  • Kitchenette
  • Suites
  • Bar / Lounge

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