The good: Very close to the airport, a complimentary shuttle takes you to and from the airport, and to and from the nearest subway station, which is a very convenient way to travel in Boston. The breakfast staff and the shuttle drivers were all very friendly and eager to help. The room was very comfortable, very clean. Breakfast was wonderful--cooked to order every morning, something to please everyone. Two computers with free internet access down next to the lobby.
The bad: Only two computers with free internet access. There was supposed to be free wireless in the lobby, but none of the guests could get it to work, and the front desk staff was unable to help. This caused long lines for the computer. The pool only went to 3 1/2 feet deep, and was very small--hard to swim and relax when anyone else was using it. The exercise room had 4 aerobic machines--and 2 were out of order. And, not their fault, but MA law prohibits the distribution of free alcohol--so if you're used to the Embassy Suites manager's reception with complimentary drinks, you won't get it here. But they do put out extra food, maybe to make up for that?
The ugly: The front desk staff. They were just plain rude. We got hung up on several times before someone finally answered the phone the first night. And a few nights later, when I was calling with a question, I got hung up on as well. We requested extra pillows and towels every night (a family of 5 staying in a room stocked for 4), and had difficulty actually getting them to be delivered.
All in all it was a good place for us to stay. Having the free shuttle to the airport and subway was just wonderful, saved us tons of time and money.
