More about Embassy Suites Boston Logan Airport Hotel
Bostons Best hotel certainly from a Europeans standpoint
I am from Paris and found the accommodations to be merci suite!
the staff is creme de la creme and the chef is awesome!
i cannot wait to go back and see this best friendly staff in the whole USA!
I had a wonderful stay at this hotel and will reccommend it to all my co-workers. Being a female traveling alone on business, safety is of upmost concern. Although East Boston is run down, I never felt uncomfortable. The hotel offers a shuttle to the T, making downtown convenient to get to. I didn't even need a rental car!
The free breakfast was wonderful, with many options to choose from. I also ate dinner there, both the food and service was excellent! The room was great! The hotel decor is very trendy! Service was great all around! Best of all though was the gym. Very spacious and comfortable to use. I will certainly stay here again!
Great Value for expensive Boston
My stay at the Embassy lasted two weeks so I had some time to form opinions. The Pros: Spacious two-room accomodations were clean and quiet. Extremely comfortable bed. Incredible breakfast spread in the spacious, skylit atrium. Short walk to public transportation which is a short ride into the city. And most of all, the price. Cons: Restaurant food was pricey and uninspired except for the chicken soup. Desk staff twice forgot to fulfill requests I made. The elevator wait could be lengthy at times because they really need a third elevator - and the stairs are only usable going down between your floor and the lobby. The shower was a bit on the weak side. The hotel abuts East Boston, an "old school" Boston neighborhood that has little to offer non-locals, so I tended to make the hotel my last stop of the day after eating in the city. All in all though, I highly recommend this hotel if you're on a budget and visiting Boston.
Good for Boston, a nice base to stay whilst exploring.
We stayed 7 nights, so have some time & experience with the hotel. Pros: Rooms are a good size, very well insulated from the aircraft noise, breakfast is extensive, hot & fresh. Rate is very good for what is a very expensive city.
Cons: The aircon systems are a bit of a mess, so will often go -CLUNK!- in the middle of the night (solution, leave the fan on constant, not auto). Room noise from the floor above can be intrusive, so we got moved to the top floor.
The comments about the neighbourhood have been exaggerated. There are no problems with gangs or suspicious people etc. The T station is just 8 minutes walk (at a slow-ish pace). There is renovation going on etc and it's not a swanky area, but at no time did we feel unsafe.
Rental car places are right next door, which is very convenient as we rented a car to go up to Maine & down to Cape Cod.
Overall, the rooms were basic but clean, service was good, the staff responded as we would expect, the breakfast is fit for a king & the relatively low price for Boston means you can spend the money you saved by choosing this hotel at Boston's restaurants - I highly recommend Top of The Hub at the Prudential Centre and Joe's on the waterfront, near Long Wharf.
Ignorant and Unprofessional Management
I did business at this hotel last late monday evening, June, 27, 2005 and I stumbled upon incompetent personnel. As the custom, I was faxing information to a sister facility in another city.
when paying for a hotel for someone else using a credit card via a payment form, the front and back as well as the proper identification has to faxed along with that info.
It was not done and the next day, the receiving hotel stated that it needed an id which matches the credit card of the authorized person paying.
I spoke to the General Manager who has a chip on her shoulder and is totally confrontational and belligerent. She answers her own phone as just Julie and refuses to listen to my story. She even made a sexist statement
to my surprise.
Soon after conversing with her, I spoke to Brian, Revenue Manager, and he was so laid back and not wanting to make anything right. his attitude was that his people were doing their job. He is another person who is an administrator there who does not like to listen or respect the customer or user of that facility.
I will be writing complaints to the Convention Bureau chair as well as top management at the corporate headquarters. Neither needs to work in a position of power with the public or at any institution.
My family and I stayed one night at the Embassy Suites near Logan. For the money, you can't beat this place. When collecting your suitcases at the airport baggage claim, use the hotel courtesy phones to call the hotel and they will dispatch the shuttle to pick you up. We used the shuttle to/from the airport and they even dropped us off at the T station after we checked in (Train station the non-Bostonians). The hotel rooms were clean and the living room has a pull out bed, thus, the rooms sleep 3 comfortably. The complimentary morning breakfast is fantastic...cooked to order eggs, omelettes, etc. and the full array of cereals, fruits, bacon, and so on. If you're in town for the night and don't want to go far for dinner, have the shuttle take you to the T station and take the train to Faneuel Hall. We ate at Durgen Park which specializes in "Yankee Food." There are dozen of restaurants in the area. I wouldn't recommend staying at this hotel for vacation, but a night or two for airport stopovers / business travelers is ideal. One last thing...if you pre-pay for your room, check your billing statement that will be slid under your door. The hotel charged me again but was quick to rectify the error when I brought it to their attention. Enjoy your time in Beantown...go SOX!
This property runs the gamut
Overall, this is a respectable property with all the amenities that one might expect from the Embassy Suites brand. I would have no reservations about returning over and over again - however, there are a few items to consider for the occasional traveler:
Rates EXCELLENT: On corporate policies (finding the appropriate room, allowing early check-in if possible, shuttle service to/from airport and T station).
Rates VERY GOOD: On housekeeping, effieiciency of service, and a professional presentation.
Rates FAIR: On staff demeanor, the hospitality hour and breakfast. Although they are provided, they are not as extensive as at other Embassy Suites properties. During the manager's reception, we had our sodas in styrofoam cups and no one offered us any other beverages. (3 days in a row). The breakfast is plentiful, but not prepared with any great care - the food is allowed to get cold in the trays, and the bacon was so soggy as to be inedible on two mornings. The front desk staff, as I mentioned earlier, is efficient and capable, but certainly not overly warm and friendly. This, in stark contrast to the desk staff at the Embassy Suites Manhattan.
NEEDS IMPROVEMENT: The only real issue we had with this property was the lack of self-service laundry facilities (or if they existed, they were not mentioned in the Service Guide), and the little store in the lobby. Horrendously overpriced, and poorly stocked. Sodas are only sold in a vending machine down there, and the desk had no change.
Many reviewers have mentioned the neighborhood - and, while we can see their point of view, we certainly did NOT feel unsafe. We found a spectacular pizza parlor three blocks from the hotel (as directed by one of the shuttle drivers), that we would never have encountered if we had stayed within the confines of the building. We walked from the T in the daylight hours, and called for a shuttle when dark. (That, only because one must traverse a construction site with very little light).
Great Value for Boston!
Great value for Boston. I stayed here with my teen age daughter & colleg-age son while taking him back to school in Boston. It was great having 2 room & 2 TVs. Easy safe walk to the subway station. THey will drive you there (or the airport) if you prefer.