More about InterContinental Boston
Sophisticated City Oasis
I stayed in the Boston Intercontinental while on business during the month of December 2006. I too was able to get a room at a significant discount through hotwire. The hotel was somewhat difficult to get to at night because of the construction in front of the hotel. Although I sadly didn't have the opportunity to enjoy Boston since I was working I did get to enjoy the room. The decor of the hotel is very sleek, elegant and urban feeling. The bathroom was large and well appointed. I ordered room service when I arrived late at night and I was very impressed with the selection on the menu and the set up in the room. Breakfast the next day was on time and delicious. I ordered their Boston Marathon and it was a ridiculous amount of food for the price. This was an excellent business traverler's hotel and I anticipate staying there again in the near future.
Lovely hotel, but some poorly trained staff
The new Intercontinental is lovely, a few minutes by foot from South Station, right on the water at the south end of downtown. You can walk along the water, past many piers and ferry landings, all the way to the North End. The heart of downtown is 10 minutes away on foot. The room I was given (via Priceline) was outstanding -- huge, with a view of a small portion of the waterfront, a stall shower *and* a very deep tub.
The main downside for everyone who will stay there is, they have duvets (warm quilts covered by sheets) instead of blankets. This made it hard for me to sleep --- too hot.
The one bad thing that happened was, the maids made up the room the last day, before I checked out. My bags were right there, too! They took my newspapers, which I was not done with. I put this down to very poor training by the housekeeping manager -- and can only hope they redid the room after I checked out, or the next occupant would have been angry, too. Then the front desk made me argue with them for 10 minutes before paying me for the missing paper (a Sunday New York Times). What happened to "the customer is always right"? I can tell you, they would benefit from a "we'll fix it or the stay is free" policy.
Also, parking was very expensive. The parking service was excellent (as was room service and bell service) but you have to ask to find how to get to the parking garage -- not signed at all.
Great Birthday Weekend at Intercontinental!
My fiance and I stayed at the Intercontinental for our (joint) birthday weekend April 6-8. The hotel itself was easy to locate if you have ever driven Boston before. The parking and doormen were great and always very prompt. We got a spectacular deal of $149/night through a Travelzoo promo- almost half of normal rates! The room was lovely, very Zen/modern, with a huge bathtub and fantastic shower. The bed was so comfortable that it was difficult for us to leave it in the mornings! We ate at the restaurant at 1:00am one night and the food was both reasonable and delicious. The outside area overlooking the harbor was a nice place for a smoker to retreat and watch the sunset. Room svc was prompt and yummy, but definitely not cheap.
The only thing that was less than ideal was that we had to call in the morning to see if late checkout was available. As a Priority member, late checkout is a benefit, and it seems as though you should be able to confirm availability the night before. After all, if I wanted to get up at 11am to call the front desk, I would just check out at that time! Also, I had to run water in the tub before drawing a bath, as there appeared to be a film of dust inside (from non-use?)
Overall, the hotel is truly the best thing Boston has going. I think the minor glitches with service are probably leftover from it being a fairly new property. It is nice to finally have a luxury hotel in the city that is not done up in some chintzy Victorian decor with musty floral draperies.
Beautiful Hotel, Poorly Trained Staff!
We booked the Intercontinental with an incredible deal on Priceline. The hotel, located in the Financial District is a 5 minute walk from South Station, but essentially in a very "dead" part of town. When walking the streets on a weekend, you rarely see a lot of people and can't really feel the true pulse of Boston. I believe the city has big plans for this end of town in the future, especially with the birth of a new convention center that opened last summer and the Contemporary Art Museum on the waterfront, but in the mean time, not a whole lot is going on. Nevertheless, the T is in reach and Boston is a walking city so it all balances out.
The Intercontinental is magnificant property. The decor is wonderful and the rooms are very enjoyable. Everything hip, urban and comfortable. One downside for us was the beautiful view of a brick wall, but with the price we paid, it was only to be expected.
The Staff at the Intercontinental are poorly trained. Our room was not ready when we arrived 4:30pm; an hour and a half after the 3:00 pm check in time. We were in no rush, so we grabbed a drink at RumBa which was great. However, it took bell service 20 minutes to actually give us any attention in getting our bags checked. When our room was finally ready, our bags never showed up. I had to call an hour and a half later to check on them. We ordered room service and our food showed up promptly, but nothing was correct on the order. It took 3 times to get the order straightened out and it still wasn't completely correct. We called Concierge with simple questions and we were always put on hold with noonever getting back to us. On Sunday, I called to ask another simple question and was told I would receive a call back...and I never did. Also, our instant service button on our phone directed us right to condo sales which seemed odd.
The rooms are so great at this hotel that the poor service did not take away from our stay. We were dissapointed that no late check out was available. Also, there was no express check out so to actually leave the hotel we had to wait about 30 minutes in line while everyone went through their bills & charges. Definately not efficient.
Overall I would recommend this property because the rooms are excellent and the ambiance is wonderful as well....I believe that the staff needs to be trained better to accomodate travellers expectations that go along with staying at a 4 star luxury property.
Great time, bad weather
My wife and I stayed the weekend of May 18th-20th and had a wonderful time at the hotel. We got a rate of $174 a night harbor view thru Travel Zoo so we were happy. The room was nice the bathroom amenities were great, the staff was very friendly and nice in every way, an overall great experience, except for the rain all weekend. The staff even provided us with umbrellas.
Stayed in Boston one night for our anniversary. The hotel upgraded us to a king harbor view room at no additional charge and even surprised us with a card and a gourmet dessert with "Happy Anniversary" written on the plate in chocolate drizzle! Let them know in advance if you are celebrating a special occasion.
Later, we ordered room service and they rolled in a large round table with white linens and china. First class all the way.
The bathroom was large, well laid out and upscale as well, with seperate soaking tub and glass shower, robes, a glass scale and quality hair products and lotions.
The room had soft lighting, recessed lighting, and hanging pendant lights in the bathroom. We enjoyed the sofa and the flat screen tv. The window between the bedroom and bathroom can be closed for privacy.
Although the location and views are not quite as ideal as the Marriott, It was still only a very short walk to Quincy Market, and we would highly recommend this hotel for its' guest rooms and level of service.
We bid $115 on priceline but it came to $140 with fees plus $39 to park for 24 hours.
relax and enjoy this gorgeous hotel
This hotel is gorgeous. The room is beautiful, and we loved the flat screen TV and the bathroom is great! We loved the chaise lounge chair at the end of the bed. It's beautiful and if you like to shop, real close to Macy's, etc. We walked to a bagel place both mornings for breakfast. The coffee is served complimetary SIX days a week, excluding Sundays. They told us they are in the process of getting coffee makers in the rooms, but until then, coffee is 5 - 7 a.m. except Sundays.
The gym is really, really nice -- bring headsets, if you don't want to use theirs, as every bike, treadmill has a TV built into it.
The spa experience was very nice.
DO NOT eat at the over-priced, expensive, Kingfish Hall. I repeat DO NOT! It was a major ripoff and the conceirge will tell you it's good -- well, it's not. If you tell them you want seafood, this is where they'll tell you to go. Conceirges are given free meals, free wine, etc. to send people to their restaurants. I know this to be true. I'm not saying it is at this hotel, but it is a practice done in the industry.
It was the WORST dining experience in our entire life! My husband, who is not a complainer, agrees with me on this one.
We ended up at the Barking Crab, a five-minute walk from the hotel and it was excellent. It's a no frills kind of place, but the food was excellent! Don't waste your time or money at another Todd English crappy restaurant. Enjoy the hotel!