Blue Spruce Motel

Dishonorable - Greedy - Rude

7/3/11 I called the Blue Spruce Motel to reserve a non-smoking room with (2) queen sized beds for 9/2/11. Allan, the desk clerk, told me that the owner, Tom, was away and I should call back next week and speak with him.

7/6/11 I called Tom, the owner, and he made my reservation for the non-smoking room with (2) queen sized beds located on the 2nd floor for the night of 9/2/11. This was secured with my credit card. I asked Tom to email me confirmation, which he did. See Below:
____________________________________________________________________________
From: Bluesprucemotel@aol.com
Date: Wed, 6 Jul 2011 15:31:46 EDT
Subject: bluesprucemotel confirmation
To: *******@hotmail.com

BLUE SPRUCE MOTEL & TOWNHOUSE’S
710 STATE ROAD
PLYMOUTH, MA 02360-5115
508-224-3990
FAX 508-224-2279

Dear *****.
In answer to your recent request, we are pleased to
reserve 1 room at the Blue Spruce Motel.
For a deposit refund a notice of cancellation is required 3 day (s) prior to scheduled arrival on motel rooms less a $10.00 administration charge, less than 3 days loss of one night stay.
We have scheduled your arrival for 09/02/2011 and departure for 09/03/2011 On day of arrival, room availability cannot be guaranteed until after 2:00 pm.
On day of departure check out time is 11:00am.
Please let us know if you will be arriving after 9pm, we will make arrangements to leave a key out for you.
Our swimming pool is for registered guests only.
There will be a $200.00 charge for smoking in a non-smoking room. Sorry no pets allowed. 1 room with w/two queen beds second floor non smoking @ $149.00 plus 11.7% room tax = $166.43 this amount will be charged to your credit card 30 days prior to arrival.
Please feel free to contact us if you have future questions.
Sincerely,
Tom,
The Blue Spruce Motel
Reservations

9/2/11 At 9:00am I called the Blue Spruce Motel and confirmed my reservation by phone.

9/2/11 At 4:00pm I arrived for check-in and was given a key for unit #124. Unit #124 was on the 1st floor and did not have queen sized beds. I explained that I had paid for a 2nd floor, non-smoking unit with 2 queen sized beds. Tom initially told me that he moved me because thought I would like this new room better. When I told him I wanted the room that I had reserved and paid for, he told me I couldn’t have it because he had given it to a customer who walked in before I arrived. I asked him to move that customer to unit #124 and give me the room that I had paid for and reserved 8 weeks earlier. He then proceeded to tell me that he wouldn’t move the new customer because he would make more money from the new customer as they were staying longer. I took out the confirmation email to show him what he had confirmed to me and he became angry and rude. He told me if I didn’t like it, he would refund my money and I could go somewhere else.

Beware!