Comfort Inn & Business Center

Horrible Experience

Beware this hotel! I had a reservation at this hotel booked some time in advance. Upon arriving I was requested to present an ID that had just been lost in luggage by an airline. I explained so and offered to send documentation after the weekend. I was told by Hasan that the rate would now increase over $150 and it would NOT be corrected after providing the documentation. I couldn't understand this and after going back and forth, I stated I didn't wish to stay any longer. I was told I would be charged regardless as cancellation period had passed. Per my booking contract, even if I did not show for this reservation, my card would be charged the rate I had originally booked, of one night. However, they were changing the rate of over $150 higher than that. As the desk clerk was fairly crude and unreasonable, I requested to call the parent company (chain). I was offered a phone that did not work/dial out. I told the clerk this. I was offered the phone and that it was now fixed. It did not and would not dial out. I was given the check in paperwork to sign with the higher rate. Being that this was a college football game weekend with all hotels sold out, I figured I would just check in and deal with the corporate chain after the weekend. As I was instructed to initial this new rate, I wrote in beside that it was not the rate I booked and that I did not agree with this rate and expected it to be reversed upon documentation provided. The clerk snatched the paper from me and wadded it up in the trash and gave me another. I did the exact same and he reacted the same also. Taking the paper from me and throwing it away. I was told, that here in America, I cannot write a note next to something I am signing. The clerk then refused to check me in or give me the room keys. At this point feeling uncomfortable by his threatening and outrageous behavior, I told him such and left the property. I then had to travel 30-40 miles to another hotel where I thankfully found a single vacancy at another brand. After this trip, I found this hotel had charged my card the amount of $150 more than the booking. Even though if I had not shown up at all, the most they could charge was the original booking rate. I immediately contacted the chain the morning after this happened and was told they could do nothing, it was up to the hotel. After speaking with the "manager" Colleen, it was even worse. She was argumentative, unapologetic and unreasonable. She finally agreed to watch the video of what happened and get back with me. She called the next day and was dishonest, stating that they video did not show the clerk throwing the check in paperwork in the garbage etc. Either she didn't actually have a video or she is being dishonest. She refused to refund my charge, although I did not get a room key, see what room # I would have been given or make it past the front desk. She stated that I had "checked in" by initialing the paperwork and making the note next to it. Although I was never given access to any room. Outrageous behavior and customer service attitude. I stay in hotels 50+ nights a year and have never encountered anything like this. I will not be staying with this chain and certainly not this property in my life. Beware. I have had to file a dispute with my credit card at this stage for this improper billing. * I am unable to give a fair review of bed comfort, cleanliness and room quality as I was not given that opportunity.

Unique Quality: Unable to answer due to incident