Courtyard By Marriott Novi

42700 W 11 Mile Rd, Novi, MI 48375
#5
Rank 5 of 15 hotels
in Novi
Bad (2.0 out of 5.0) 2 reviews
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horrible ..horrible

Terrible (1.0 of 5.0 stars)
by written on October 30, 2011

TAKE YOUR MONEY SOMEWHERE ELSE..HORRIBLE ..HORRIBLE SERVICE...I PURCHASED A ROOM FOR THE NIGHT AND DAY..LITERALLY SPENT AN AVERAGE OF 3 HOURS IN THE HOTEL..AND WAS THERE TO CELEBRATE MY 30TH BIRTHDAY AND 15 MINUTES AFTER WE RETURNED TO THE HOTEL, WE WERE FORCED TO LEAVE BECAUSE OF A NOISE VIOLATION WITHOUT ANY WARNING NOR DID THEY STATE WHY WE WERE BEING KICKED OUT..THE HOTEL HALLWAY HAD LITTLE GIRLS RUNNING UP THE HALLWAYS AND PIGGY BACK RIDES WERE GIVEN BY DRUNKEN PEOPLE..ALSO THE LOBBY WAS FULL OF PEOPLE TALKING AND DRINKING AND WE WERE THE ONES BEING FORCED OUT AFTER 15 MINUTES OF BEING THERE.( IT WAS LITERALLY A CIRCUS IN THE HALLWAY, AND WE NEVER COMPLAINED ABOUT THAT )...WE HAVE USED THIS HOTEL FOR NUMEROUS OCCASIONS AND CAN'T BELIEVE HOW BELITTLED WE FELT LEAVING THIS PLACE...NO REFUND..CALLED THE MANAGER THE NEXT DAY AND SHE WAS JUST AS INAPPROPRIATE AS THE PEOPLE WORKING IN THE BUILDING..NOT TO MENTION THE WOMAN RUTHIE WHO KICKED US OUT... WAS AN EMBARRASSMENT TO THE COMPANIES IMAGE OF THE MARRIOT...THE MAN WHO CHECKED US IN WAS JUST AS RUDE AS SHE WAS ..WE WERE QUOTED A DIFFERENT PRICE AND HE ARGUED WITH US IN FRONT OF OTHER POTENTIAL CUSTOMERS ABOUT IT..WE TRAVEL ALOT AND USE MARRIOT HOTELS ALL THE TIME AND BY FAR WILL I EVER SET FOOT IN ANOTHER MARRIOT HOTEL AFTER THE SOUR TASTE I HAVE IN MY MOUTH FROM THIS EVENT..I WILL GET MY POINT ACROSS ONE WAY OR ANOTHER SINCE NO MEMBER FROM THE MARRIOT SERVICES SEEMED TO CARE..I WILL TELL EVERYONE I KNOW TO GO ELSEWHERE..I CANNOT BELIEVE THE MARRIOT STANDS BEHIND THIS HORRIBLE SERVICE AND HORRIBLE EMPLOYEE'S THEY HAVE WORKING FOR THEM

mtaiwai's Profile Photo

Unfulfilled

Good (3.0 of 5.0 stars)
by written on May 3, 2007

Recommended by a colleague who stayed here before. Checked in end April 2007. Unfortunately did not get to enjoy the full hospitality of the hotel.
On the day I checked in, there was a power outage that was still not recovered by 8pm. So reluctantly I changed hotel.
The staff there was quite helpful to help me find an alternative place to stay, and even drove me there (as I had no means of transport). Kudos to Michael!!

Unique Quality: Hospitality is great. Near to convenience store and a whole bunch of international restaurants. Internet is free.

Nearby Courtyard By Marriott Novi

Courtyard By Marriott Novi

We've found that other people looking for this hotel also know it by these names:

  • Courtyard Novi
  • Novi Marriott
  • Novi Courtyard
  • Courtyard By Marriott Detroit Novi Hotel Novi

Address: 42700 W 11 Mile Rd, Novi, MI 48375

Amenities at Courtyard By Marriott Novi

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Shuttle Service
  • Free High Speed Internet

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