Service and manager are horrible. I used to be a repeat custoemer here, but service and accomodations have really gone down hill. On my last stay in Oct 07, i was given keys to my room only to find it already occupied, it was pretty embarrassing. teh front desk did not even apologize. then the next day i was out all day to return at 3:30 and my room had not been cleaned, one would think that is check in time and enough time to have the room cleaned. Then, after my stay, a 50.00 charge appeared and they said it is because I smoked in a non smoking room, IM NOT A SMOKER! the manager will not return my calls or emails to resolve this fraud.
Unique Quality: none
My stay left much to be desired! The customer service and attitudes of the desk staff and manager included was horrible. This place needs to be shut down--I can't believe that I spent money at this location. I definitely got screwed! Beware of the cleanliness of the hotel and the comfort (or lack there of) of the beds. The whole atmosphere of the hotel is trashy and I have nothing nice to say about any aspect of this hotel. I can't believe the word hasn't spread faster about this hotel. Spend your money where it will be appreciated, and where the clerks and managers are friendly.
Directions: Traverse City is gorgeous. Beaches and shopping are wonderful.
2345 N US-32 N, Traverse City
460 Munson Avenue, Traverse City
3575 North US 31 South, Traverse City
1000 US 31 North, Traverse City
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Address: 460 Munson Avenue, Traverse City, Michigan, 49686, United States