Hope to return to Hard Rock Biloxi!
After reading recent reviews, I was a little apprehensive about staying at this hotel. I only decided to stay here because my husband and I wanted to stay in Biloxi for three nights, and I could only find availability at our usual hotel, Beau Rivage, for two nights. The Hard Rock was also initially booked but I kept checking back on their website and finally found a room available for Saturday night at a rate of $309.00 (yikes). This was quite a bit more than we usually pay because I receive offers of casino rates at Beau Rivage. But since we really wanted to stay Saturday night too, I decided to book it, and I’m glad I did. I’m happy to say our experience at this hotel was nothing like what I’d read in the past few reviews.
After checking out at Beau Rivage at 11:00 am, we drove over to the Hard Rock, walked up to the front desk to ask how early we could check in. The young lady helping us told us that the normal check in time was 4:00 (check out at 12:00) but that if I would give her my cell phone number she would be happy to let us know when a room became available. I’ve traveled quite a bit but this was a first for me. Usually I’m told to just check back. About an hour later, she called to tell me that a room was available if I was ready to check in. I returned to the front desk and didn’t see her. I waited no more than two minutes when another clerk who had been helping someone else came over and said “I’m so sorry to keep you waiting”. About that time, “Jessica” came out and greeted me with a smile and an “oh, hi”! She quickly checked us in and explained the mini bar and snack tray and the fact that if you lifted it for more than ten seconds you would automatically be charged. She also told us whom to contact if we had any problems or needed anything.
When we arrived in our room on the 8th floor, we found an awesome view of the water and pool. The layout of the room is completely different than any other hotel we’ve stayed at. As described by others, the shower and toilet are separated from the double sink vanity by a heavy sliding door (they weren’t exaggerating…this door is heavy!) The double sink vanity is actually only separated from the bedroom by two mirrors which creates a sort of partition. The downside to this bathroom set up is that if one person wants to get up early, they couldn’t get dressed behind a closed door and it might be hard to do so without waking up someone else. The best part of the bathroom is the shower, which has three showerheads - one on each end of the shower and one overhead. However, if you don’t want the overhead faucet (say, if you don’t want to wash your hair), it can be shut off. The king size bed was very comfortable and their were plenty of pillows. There was a flat screen TV, CD player, IPOD player, and best of all, free wireless Internet access. A nice size safe was located in the closet. There was no coffee maker, as with the Beau Rivage, but I think I remember hearing somewhere that Biloxi fire codes don’t allow that. The room was very clean and they provided Aveda toiletries.
We ate at Ruth’s Chris (actually the night before, when we were staying at BR), Really wasn't as impressed with the quality of food at this one as with our local one. We also at at the Hard Rock Café for lunch, and other than the fact that my husband's hamburger arrived undercooked, it was great. Breakfast at the Satisfaction Buffet was good, just pretty typical buffet fare. The service at all three was friendly and efficient. We also ordered a pizza from room service. The delivery was faster than promised and the delivery person was really friendly. We took a few things from the mini bar. The prices didn’t seem any worse than most mini bars…$4 for a coke or bottled water, $6 for liquor.
We didn’t use the pool, but from our window we could see that there were several people out there since it was unseasonably warm. Most everyone there was young, which is pretty much true of the whole hotel. Definitely a younger clientele than that of Beau Rivage. There was a swim up bar that was not open due to the time of year.
The casino wasn’t as big as Beau Rivage but decent enough in size. My husband said the dealers at the tables were nice. The only negative in here was when we ordered drinks at the bar in the center of the casino, they were extremely “weak”. We expect that when they’re “free” but not when we pay for them! I joined their casino players club because although I’m by no means a “high roller”, I’m hoping they’ll send me an offer for a special room rate.
There is a nightclub on the top floor of the hotel, but being on the 8th floor, we never heard any noise from it. However, I guess that could be a problem if you were on one of the higher floors. They do designate one of the four elevators for the nightclub at night but we still didn’t have to wait to go up to our room, even very late at night.
Overall, we really liked the Hard Rock and would love to stay there again, so…if I can get a better rate than $309.00, we’ll definitely be back!
Dissapointing for such a Gorgeous Hotel
My husband, son and I just returned last night from our two night stay at the Hard Rock Hotel Biloxi. I was really excited to stay there.
We self parked and walked our luggage thru the side entrance from the parking deck. Finding the front desk was a challenge! It's buried in the middle of the "shopping" area and it's not designated anywhere. Good luck to you if you arrive when it’s crowded. We approached the counter and stood there until a front desk clerk finally took the time away from chatting with co-workers to check us in. She was smug, rude and condescending. No greeting, no smile, she just glared at us like we were idiots... very disappointing first impression!!!
After demanding my i.d. and credit card, she informed us our room had already been selected previously and that we were staying directly below the nightclub on the 12th floor... "The music goes until about 4 a.m.... just wanted to make you aware.." she said proudly in her snobby voice. I said "NO that's not going to work for us as you can clearly see we have a child. We need to sleep". She glared at me, acted pissy again and marched to the back eventually returning with a very young manager. He didn't greet us either but searched the computer and managed to find us another room on the 6th floor.
*Be aware that every encounter we had with the front desk help was displeasing.
We thought the room was gorgeous, had a nice view and was very comfortable. No coffeemaker or fridge, but free DSL and a 42" plasma flat screen made up for it. The beds are amazingly comfortable with down feather beds and overstuffed duvets and tons of soft pillows. The shower has 3 heads and is really cool! There’s no bathtub.
BUT, even on the 6th floor I could still hear the nightclub on the 12th floor!!!!!
The music and bass are so loud I could hear it literally all night until about 3:45 am. My husband and son could sleep through it but I couldn’t. My husband said he heard a barking dog down our hall when he was returning from the casino at about 1am.
Luckily on Sunday night the loud bar is closed, and we could get some sleep.
Getting coffee in the morning isn't too bad. Starbuck's located onsite only charges $1.65 for a tall coffee...
The food? YUK!!!! We tried the 24/7 Grille and I got a $9 Cobb salad that was terrible. All the lettuce was frozen, limp and brown and my son’s cheese fries were cold.
The Sensations Buffet was REALLY DISGUSTING!!! We paid $44.00 for us 3 and none of us could find anything good to eat and we tried everything. Fresh? HA!!!
It was ALL terrible! Even the tea was nasty. And the lobster claws were really fishy tasting, rubbery and old. Sad…
Ben & Jerry's was good but very expensive... $6.50 for an ice-cream cone.
The pool is gorgeous and it's heated in the winter with 2 hot tubs. We did use those and my son and I had the entire pool area to ourselves so that was nice.
My husband found the gambling to be mediocre. I had fun playing craps and I didn’t think the slots were too tight. Tons of .01 machines but I found the .50 slots to pay the best. The casino is pretty small though. My husband said he did much better at Imperial Palace’s huge casino so we will probably stay there next time.
Also, even though I think the Hard Rock hotel is beautiful, I thought it could have a lot more memorabilia. The Hard Rock Cafe's that I've been to are always packed to the gills with stuff but this hotel seems sparse and unimpressive. Maybe they have more rare stuff on the way?
I don’t know if I will ever return to this hotel. Sometimes bad customer service sets the tone for your whole stay. But, I will continue to visit Biloxi and keep trying casino hotels until I find one that really impresses me and makes me feel truly welcome.
More Like Hard Rock Motel
The room "with a view" was of the parking lot. They charged a premium price and refused to refund it to the price of the regular room. The non smoking room was a smoking room, and they refused to move my family to a different room, despite my son's asthma and severe smoke allergies. The beds were uncomfortable. The workers in the hotel were rude and not accommodating. A nightmare for anyone who travels for leisure or business. Too focused on Rock artifacts, not enough focus on comfort, consumer satisfaction, or accommodation. When you pay a big price for a hotel room you expect a certain level of quality, but the Hard Rock does NOT deliver.
We had a fantastic time
If you are looking for a fun place to stay and enjoy music and its nostalgia, then this is the place to stay. The Beau, which is right next door, is very beautiful as well but I felt more comfortable at the Hard Rock. We ate at the buffet, skip it unless you can get it for free; we ate at the 24 hour place that was good for breakfast; and we ate at Ruth Chris which was fantastic. I paid about $10 per night to have a room with a view but it really wasn’t worth it - we stayed on the 9th floor (out of 12) in room 901 -2 queen beds w/view – I wonder if I would have just asked for a room on a high floor what I would have got. The majority of the rooms either face east or west, the end rooms face the beach but I don’t know what kind of rooms those were. Our room was clean and very comfortable. The hotel has a casino (slots were very tight) but the town has a $1 shuttle that runs every 20 minutes just out side the hotel to the other casino’s just up the street. The GPT airport is 20 minutes away but a cab costs about $40-$50 (expensive).
Loved it but No Mimosa's???
We stayed here for the weekend for a Joss Stone concert which was inside the hotel and had a great comfortable stay. The room was brand new & very clean, service was good.
***Watch out*** they have those new mini/snack bar's in the room with the sensor's on them. So if you move anything even just to look, it somehow senses it and it will show up on your bill!
The pool was nice! We rented a cabana for the day which have a small fridge & flat screen tv which we were able to watch the Buc's game on. Only complaint I really have is that we REALLY wanted a mimosa and they didn't have them?? We even asked for just champange and even that was unavailable which is strange considering they are a CASINO and I am sure people celebrate alot of things there...strange.........................
maybe they just don't have them pool side?
Nice Christmas Get-Away
We arrived at the Hard Rock around 2:00 pm on Sunday Dec 23rd and checked out on the 26th. They let us check-in early, and it was so quick and easy I couldn't believe it. The young lady at the desk was very friendly and helpful. She explained about the motion sensitive refrigerator (you'll be charged if you open it and move stuff around - even if you don't use anything in it). But she didn't tell me about the motion sensitive snack tray which sits on the counter - so watch out for that too. They should put big signs on both the frige and that tray on the counter to warn and remind people not to touch or you'll pay.
I told the desk I needed a frige, and she sent a small one up to our room at no additional charge. The room was very nice and clean with a beautiful view overlooking the pool and Gulf - at $89/night we were thrilled with what we got. We were very pleased with the bedding, decor, view and house-keeping service. The whirlpool tub was a great bonus and water pressure in the shower was good too. The large flat-screen TV was great.
The poker room is really more of a poker nook as it is just six tables stuck back in a corner. It's non-smoking, but since it's not enclosed, you still get the smoke from the casino. Two tables were the most I saw being used while there. They had $1-2 no-limit and a 1-4-8-8 limit Texas hold-em. The dealers were friendly, but they let players talk on cells phones during play. That should be banned as it really disrupts and slows down the game. They comp your poker play, so be sure to get a player's card before sitting at a table. We ate several comped meals while there (food is alright but not what we'd call good). The one thing we didn't like was the terrible chairs at the poker tables. They are so uncomfortable and don't belong in a poker room. I heard several people complaining about them.
I did check-out through the TV, so it was a breeze. We enjoyed our Christmas stay at the Hard Rock even though we're somewhat older than the type of patrons this property is geared towards. The crowd is young and the music is loud, so we didn't quite fit in as far as that goes. But we found the Hard Rock to be a very nice place to stay.
I spent one night here and wished we had booked for 2. We had a room with a view. It was perfect. The bed is huge and has tons of pillows and a fluffy comforter. The 3-headed shower is spacious. This is one of the most relaxing hotel room I have ever stayed in, and, of course, I'm interested in the other Hard Rock hotels. The outside pool is gorgeous. We ate at the Hard Rock cafe. The food was very good. I got the veggie burger and was impressed. The check-in desk and Cafe waitresses were all nice and upbeat. We really enjoyed looking at the outfits worn by Steve Tyler, Shakira, and Prince. The con of this hotel is that it is a little smoky inside lobby and casino. But my SO thinks they have really strong air filters because the Beau Rivage is completely smoky. (It was a little disturbing to see so many pregnant women walking around the Beau Rivage.) Also my SO and I got carded at every casino we stepped into, which was weird because I don't think I can pass for 21. So be prepared to show your ID. We walked over to the Beau Rivage and were glad we had stayed at the Hard Rock. The Hard Rock crowd seems to be a younger one.
Hard Rock Vegas it's not.
We reserved a king non-smoking room with a view. We arrived and attempted to check in. The desk clerk appears to have been sick because she had to turn a few times and cough into her hand. She was rude and unattentive- not in a cool irreverent way- but in a just plain rude manner. She failed to give us the internet access code and rushed through the check in "speech". There was no mention that we were being moved to a double queen room with a view.
When we got upstairs and found that we were in a double queen room- we called the "Rock Line" and inquired about getting moved to another room. The operator stated that the hotel was fully booked and that we had probably been moved because they didn't have a King with a View available. She stated that she could move us to a King without a view if we wanted. She must not have thought we would accept because when we did- she said she needed to check with her manager. She was back on the line extremely quickly- saying that they could not accomodate us. I asked why she even offered- and she gave some excuse about having just arrived to her office. (??????)
In any case, we arrived in the room which was average- certainly not to the standard of the Hard Rock Vegas- but in all fairness we didn't pay Vegas rates either. There was still hair in the tub.
The beds were comfortable and the LCD TV and entertainment was very nice.
We gambled a bit in the casino- where we met with both rude and nice staff.
My wife and I were disappointed- specifically because we could have stayed at the Beau Rivage for $30/night more.