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Hotel Class: 
3 Stars - 1 Review and 68 Opinions
4630 Lindell, Saint Louis, Missouri, 63108, United States
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- Reviews: 1
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Worst Telephone Experience
We have never stayed here nor will we! Worst phone Customer Service. I called to book a room under a block of reserved rooms for an upcoming family wedding, my questions were answered with "uh huh, uh huh, hold on while I help this lady in front of me" followed by over 10 minutes on hold before I hung up to answer another call. When I called back 15 min later the phone was answered with a very rude, "yes". I asked if that was how she normally answered the phone and she said, " I had you on hold, you hung up and now you're calling back. I knew it was you." The lack of professionalism and extreme attitude she gave forced me to kindly say, "Thank you , I'll be taking my business elsewhere." I was shocked to say the least and will be calling the manager tomorrow. Good Luck to our family staying there in September....Marriott here I come!
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We have never stayed here nor will we! Worst phone Customer Service. I called to book a room under a block of reserved rooms for an upcoming family wedding, my questions were answered with "uh huh, uh huh, hold on while I help this lady in front of me" followed by over 10 minutes on hold before I hung up to answer another call. When I called back 15 min later the phone was answered with a very rude, "yes". I asked if that was how she normally answered the phone and she said, " I had you on hold, you hung up and now you're calling back. I knew it was you." The lack of professionalism and extreme attitude she gave forced me to kindly say, "Thank you , I'll be taking my business elsewhere." I was shocked to say the least and will be calling the manager tomorrow. Good Luck to our family staying there in September....Marriott here I come!
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Hotel Indigo St. Louis Central West End
We've found that other people looking for this hotel also know it by these names:
- Saint Louis Best Western
- Best Western Saint Louis
Address: 4630 Lindell, Saint Louis, Missouri, 63108, United States