Lumiere Place Casino & Hotel

Very Disappointing

This review is for the Hotel Lumiere on the St Louis riverfront. It is not a review of the casino or the adjoining 4 Seasons Hotel.

Any one who gives this hotel a rating of higher than poor must normally stay at Super 8 motels.

My wifeife & I stayed there for our 25th wedding anniversary. What a mistake.

Check In:
Website advertised complementary self-parking. I was charged $10 per day.
Tried to give us a 1st floor room. Given a 2nd floor room after I refused.
The second floor room had a lovely view of the backside of the hotel sign and smelled like 4 or 5 cigar smokers had just finished an all night poker game.
After complaining once again we were finally given a 7th floor room with a nice view of the Arch and Laclede’s Landing area.

Once Settled In:
The in-room refrigerator contained a well stocked minibar. Unfortunately, it was so well stocked there was no room for the small campaign bottle we brought to celebrate our anniversary the next day.
Website advertised free wifi. When I cranked up my iPad to check email I discovered that wifi cost just under $5 for just 4 hours. It has been nearly 10 years since I have paid for an Internet connection in a hotel. Even a $40 per night Super 8 has free in room wifi.
There was no extra blanket in the room. I called the front desk for a blanket and was told one would be sent right up. It took a 2nd call and 3 hours to get the blanket.
The lighting in the bathroom can best be described as twilight. It was difficult for my wife to apply her makeup with such a low level of light. There was a lighted makeup mirror. It made a great night light. However, it was useless as a makeup mirror. The brightest light setting on the mirror was not much more than a soft glow.
On the last night we were awaken by a 5 am wakeup call which we did not ask for.

Room Service:
The in house restaurant advertises the name Savoy. So, you expect 5-star food. We were tired the 1st night. So, we ordered in. It took a full 2 minutes for room service to answer the phone. We ordered a pizza margarita and 2 Caesar salads. What was delivered was a St Louis style cheese pizza with 3 or 4 slices of tomato on top. The “Caesar” salad was some romaine lettuce, a Parmesan cheese crisp and some bottled creamy Italian dressing on the side. The food was good; but, not what one would expect from a restaurant bearing the name Savoy and certainly not worth the $40 we were charged.

Check Out:
When we checked out I was looking forward to the front desk clerk to ask me the usual “how was your stay”. The question wasn’t asked; just “here is your receipt, have a nice day”.
As I was unlocking my car in the parking lot, I looked down and saw 3 used syringes on the ground next to my car. So much for the parking lot security.

Summary:
I would rate this hotel as not much better than a Motel 6 with a bar in the lobby. If you include taxes and parking this room cost almost $200 per night. For the same amount of money or less, there are much better hotels in downtown St Louis.
There are 2 positive things about this hotel: 1) the lobby area was nice, 2) it is very convenient to the Lumiere casino. I could write another book about the casino.
For the additional price of some pretty cheap airplane tickets, I could have, and should have taken my wife to Las Vegas and stayed in

• Opinion of Price: more expensive than average
• Related to: Casino and Gambling, Spa and Resort, Romantic Travel and Honeymoons

Lumiere Place Casino & Hotel Photo: $40 pizza margarita and "Caesar" salads

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