Westin St. Louis

811 Spruce St, Saint Louis, Missouri, 63102, United States
#1 of 110 hotels in Saint Louis
Great (4.0 out of 5.0) 4 reviews
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Noisy, Poor Customer Service

Terrible (1.0 of 5.0 stars)
by written on November 27, 2009

If you’re looking for a quiet room – you might want to look elsewhere. I had an awful experience coupled with even worse customer service that has resulted in going out of my way (and for my employees) to avoid all Westin properties.

Despite the fact that I was sick and requested a quiet room, my room was located near several clubs with loud music and was a hundred or so yards away from a freeway interchange and rail line. Despite calls to the front desk and e-mails to Westin corporate nothing was done during my stay. Then following four sleepless nights and further complaints, Westin/Starwood finally informed me that the property is noisy by the very nature of its location and that the noise was outside their control and did nothing more. It is interesting that other Westin properties, including New York Times Square, have sound abatement. It is disappointing that I can no longer trust this brand.

While I could go blow-by-blow of by far the worst customer service I have experienced in years, I’m not sure this would serve a purpose to those who use this site. However, the following are excerpts from e-mail responses from the Westin St. Louis and Westin/Starwood corporate that further validate the issues with noise at this property.

“Our favorable location next to the ball park definitely has its draw backs. The ball park provides an excellent view from some of our rooms and an easy walk to the games but also comes with excited fans as well as neighboring restaurants and bars.” Oct. 17, 2009 e-mail from Sarah Peplowski, front desk manager.

“Since the noise was from an outside source, it is beyond the hotels control.” Oct. 18, 2009 e-mail from Stephanie Ryan, Specialist, E-Communications Department, Starwood Hotels & Resorts Worldwide.

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A Great Westin

Best (5.0 of 5.0 stars)
by written on March 11, 2006

We went to see the Rolling Stones in concert a couple of months ago and reserved a room at the Westin. What a wonderful place. The room was HUGE! The bathroom was beautiful with marble floors and beautifully decorated walls. The shower and tub were the best parts. With a seperate deep tub and large glass and marble shower, it was luxurey at its best. Pictures are worth a 1000 words, so I have a couple for you of the rooms and other areas of the hotel.

So, if you have the chance to stay downtown, I strongly suggest the Westin. From the time you walk into the lobby to the time you rest your head on the Heavely pillows, you will love it.

Unique Quality: This hotel use to be an old warehouse, so the corridores are very unique with large columns and walk ways that slope. The decor is very modern, but comfortable.

They do have a restaurant/bar & grill. However, if it is busy, the service is not the best.

Directions: Downtown St. Louis

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A building renovated ..

Best (5.0 of 5.0 stars)
by written on February 15, 2003

An exterior view of the Westin. Cupples Station was a complex of 10 warehouses associated with a freightyard. It has been renovated with the help of the city. The hotel occupies 4 of the former warehouses.

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Recycling is GOOD!

Great (4.0 of 5.0 stars)
by written on February 15, 2003

The Westin folks purchased and renovated a historic building into a very modern hotel with an Asian feel. The rooms were refreshingly spare and comfortable at the same time!
Our room was paid for by the bride & groom -- otherwise it would have been "Hampton Inn Time"!!

Directions: Next to Busch Stadium

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Nearby Westin St. Louis

Westin St. Louis

We've found that other people looking for this hotel also know it by these names:

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  • Saint Louis Westin
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Address: 811 Spruce St, Saint Louis, Missouri, 63102, United States

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Amenities at Westin St. Louis

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Pets Allowed
  • Kids Activities
  • Free High Speed Internet
  • Spa
  • Suites
  • Bar / Lounge

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