1) The hotel lost our reservation & took 30 mins to check us in after we had to call a million numbers to prove to them we had one.
2) The TVs were all missing the buttons, the remote had no back so the batteries flew everywhere & the DVD player did not work.
3) Upon trying to put clothes in our dresser, it fell apart!
4) Maintenance came to our room for these issues 5 times in the first two days!
5) We found a pair of mens underwear in our room that did not belong to anyone in our group!! Housekeeping suggested they were ours & did not take responsibility for them.
6)We had to move to a different room b/c of all our problems. The hotel did not offer to help with the move from one building to another. (6 people & a week work of groceries)
7) You are only allowed 1 pool float per room, even if you do have 6 people. There are not enough chairs for all the people.
8) They say shuttle takes 15 mins. But only had 1 working so we waiting a min of 30 mins. Due to location taxis from here to strip are a min of $20 but avg $40.
9) The GM was very skittish & wasn't happy about having to comp us dinner & drinks for our troubles.
10) After moving to our new room. My husband & I both began to experience itching, welts & redness from sleeping in our bed. The front desk suggested we must both be allergic to the detergent. We did not find that likely since we were fine in the last room's bed. We had hives for 4 days! After replacing the sheets they finally started to go away but that was our last day. Housekeeping didn't even put them on the bed, we had to ourselves!
The organization and planning of this hotel is a disgrace. After staying at this hotel I will NEVER purchase a timeshare. I will NEVER EVER recommend this hotel to ANYONE! This is the worst hotel on the market. I am highly disappointed. Especially after reading so many great reviews. I could go on and on about how much this hotel ruined our trip but I will stop. I think you get the point. It was awful and completely ruined our trip. Oh and my husband and I just finally got our hives, redness and severe itching to go away today...one week after being home! DO NOT stay here!!!!!
