Unfinished Palazzo Hotel Makes for Worst Experience Visiting Las Vegas
I usually stay at the Wynn hotel when I visit Las Vegas, I wish I hadn’t strayed. We decided to try out the Palazzo since we wanted to see the newest hotel on the Vegas strip. Unfortunately, the hotel is totally unfinished to the point where I’d be surprised if there were no lawsuits filed against the establishment. First off, our suite did not even have proper windows due to the construction going on directly outside of our room. The windowed doors were sealed shut, and covered in frosted glass so it was impossible to see anything outside – this should be illegal.
Second, due to the abundance of construction workers roaming the halls, the Palazzo hired poorly trained “security” to camp out in the hallways with their food and backpacks just to make sure none of these workers broke into the rooms. On one occasion, a worker entered our room from the outside patio. Who knows how many more times this may have happened to other guests. (I was also harassed on my last day while walking to the spa. A “security” guard checked me out and then followed me from the elevator to the spa just to ask my nationality.)
Third, once we switched rooms to a higher floor, we found that the room was not completely furnished. There were noticeable spaces were artwork was absent or doors did not close properly. Our friends staying down the hall in a deluxe suite had even more artwork missing.
The service was equally horrible. On at least 3 occasions we had to wait on hold 40 minutes just to reach the front desk. When we switched rooms we waited 3 hours for our luggage to arrive to the new room.
It’s obvious that this hotel was not ready to be opened but didn’t want to miss out on all the money to be made for Chinese New Year. Not only is construction unfinished (no pool, unfinished spa, faulty doors, etc.), many of the staff were hired in a rush in time to get the hotel ready. Although the Venetian and the Palazzo are convenient for people working with either the MAGIC or PROJECT trade shows, I honestly don’t ever want to step foot into either hotels again EVER.