The Cosmopolitan of Las Vegas

The Cosmopolitan ... "Wrong in Too Many Ways"

If you're thinking about staying at the Cosmopolitan, think again. Billing itself as the newest hotel in Vegas, it's got the look and feel of a $15.00 per day motel. I'll elaborate in a bit, first my list of what is so wrong with the Cosmopolitan.

WRONG LIST
Staff, every single one could use a basic course in common courtesy and essential service. From the desk clerk at check-in to the arrogant, morons answering phones for their Business Center or the "Beck & Call" not one person had any kind of answer to several rudimentary questions, including confirming a package delivery two days earlier.

The Desk clerk at check-in was a douche bag, a hole that came across like we were interrupting his day.

Housekeeping Staff, 51st floor where are you? A four day stay and not once did these incompetents (if they actually exist) come to clean my room, change towels or bedding, empty trash containers or wipe down one square inch of counter space, floors, etc.

Cosmo charges for Wi-Fi on a daily basis and limits you to two devices, if you've got more; shell out another $15.00 per day. However, you'll be lucky to find either the Wi-Fi or the internet (via Ethernet connection) working. The technology services were almost nonexistent. Maybe Housekeeping manages the IT at this dump.

My room's floor to ceiling exterior glass was filthy, wash the windows.

The rooms carpet looked 20 years old, was stained, smelled and was covers with rust spots from the cheap, cheesy euro-trash furnishings. Doors were worn, painted surfaces showed primer from overuse, gouges, scratches and grim were evident everywhere.

The Samsung flat screen offered NO HD TV and the hotels satellite signal is so bad you get that scrambled digitizes rain fade signal on every channel, at any hour of the day. I expect the fix is a coat hanger and tin foil.

The sinks faucets were installed incorrectly and turn off & on contrary to what any of us would expect, that shows the lack of attention to detail that permeates "Vegas' newest hotel".

The casino layout is haphazard, slots of all denominations are scattered, table games are set up along circulation without any buffer for players, so hang onto your wallet or pursue. I make the latter point because Security at the Cosmo SUCKS. In four days I spoke to at least half a dozen guests that were ripped off in the casino floor, elevator and retail area by pick pockets.

The retail shops offer no national or international brands. Marginal merchandise and clerks that seemingly pumped gas before getting their store assignments.

The restaurants, with the exception of Holsteins aren't even marginal; each is too expensive and the menus need complete overhauls, including Jose Andres Mexican Asian combo concept CHINA POBLANO, it was HORRIBLE.

The decor in the common areas is dark wood, poor lighting an 80's look and feel that is depressing. Cosmo should have fired the interior designer as that person was blind and had no taste. These area's entire are filled with an acoustic attack that even a hip hop fan would find obnoxious. The sound system is poorly conceived and executed and; the musically selections have no particular theme, genre or for that matter rational thought.

The Cosmo is catering to a clientele that is very young, cheap, doesn't gamble and brings in cases of beer and vodka, orders delivery pizza and will never patronize any of its restaurants.

Getting a taxi on the side street type main entry is "hit & miss" at best. The bellmen are clueless and have no sense of urgency or service. When departing yesterday (Sunday, 04.15.2012) several other guest waiting in a line of 90-100 people ignored the bellman's suggested cost for a town car and negotiated with the driver directly at a far better price per person to the airport. Because there were NO taxis' and the trickle of taxis coming to the Cosmo is insufficient to provide nominally marginal service to Cosmo guests.

I will never stay at the Cosmopolitan again. No value, no fun, no food worth eating, no service, no courtesy, no ambiance and no redeemable value as a hotel, resort or casino. Save your money, sleep on the street or at Blair House, it's cleaner.

Unique Quality: There are none. You pay too much, for nothing.