The Venetian

Its a request not a reservation

Just back from a great week in Vegas except.......

Made reservations at the Venetian only to find out upon check in that a reservastion for a non smoking king size bed was just a request and not an actual reservation.

After a day of traveling and ready to lay down and rest that was the last thing I expected or wanted to hear.

I was offered the following options

a room with a king size bed on the strip side for an additional $45 a day. (there 4 nights)

a room at the Palazoo with a king size bed

or a room at the Venetian with two queen size beds. (

The only explanation from the Venetian was that it wasn't an actual reservation but a request.

What has happened to the days when you actually got what you asked for?

Where NOT to stay when you're in Vegas

As a business owner, having non-stop coverage and top-rated customer service is my number one priority. This is was the first in ten years that my company was going to be closed for one week, since Christmas fell on a Saturday. So when my family and I decided to sneak away for a few days we wanted only a five-star hotel to stay at.

My husband, two teenage daughters, and I stayed at your hotel from December 22 - 24, 2010. It wasn't going to be a long stay, but we were looking for quality. I have to say, the hotel fell short in many ways. Below are some points that I found to be substandard of a five-star hotel:

Upon entering the guest elevators, I noticed the crystal chandeliers had missing or broken crystals in them. It was quite trashy looking.

Upon entering my room, I was disappointed to find it dirty. There were LOTS of scuff marks on the foot of the door and baseboards...especially in the "bedroom" area. (This was room 12-312.)

The desk had a splintered area of wood on it that my husband sliced his ankle on, causing bleeding and discomfort.

There was so much wear on the lounge at the foot at the bed that the gold edging had worn off one leg.

My reservations were clear that there were going to be four people in the room...for which I paid $70 for. Yet, there were insufficient linens. I had to call down and request extra pillows and blankets to accommodate for all four of us. On that note, there was only one set of shampoo/conditioner/body wash and soap. There were only two water glasses...yet four people. This is NOT ample for four people...even for one day.

The safe did not work...even with the simple instructions provided. When I called down, I was told that someone would be up to "reset" it. We waited, and waited, and waited, then finally called down and told the operator that we were going to have to schedule it for later, as we needed to get something to eat and return to the room and wait.

We make reservations for the Blue Man Group on 12/23/10 @ 4:00 PM. I sat in the second row from the stage, in the farthest left seat. (If you were in the audience looking up at the stage.) The performance was enjoyable. However, my seat was wet. Not damp, WET. Even wetness wouldn't be too horrible if it didn't stink. It smelled as though I was sitting on a seat that someone had vomited on, or one that had been moist so long that it had started to mold. I ended up using my poncho, doubling it up, to try to put a barrier between myself and the sick smelling wetness.

Worse of all, the second night of our stay, the movie channels would not come on. The commercial that kept taunting us..."Stay in and watch a premium movie" kept playing, but we couldn't to the rental service meny. Again we had to call for service. However, this time, the technician was there for hours, had to try THREE cable boxes and go down and reprogram them as the person on the other line of the phone didn't know how to. The technician left our room at 9:16 PM, too late for us to stay up for a movie. Our night was spent watching the technician try to do his job.

I mentioned my dissatisfaction to the clerk upon check out, and received apologies for the inconveniences. The employee deducted the "resort fees" and movie rental expense from the previous night. I appreciated his attempt to satisfy the situation, but do feel this fell short.

Unique Quality: The square, where there is a living statue, two top-rated restaurants, and the gondolas.

The best hotel for location and group of people

So I've stayed at the venetian three times now, and each time I love it. The pools are great - you can use the pool at both the Venetian and the Palazzo. The only things that's annoying is the constant phantom music and the perfume smell, other than that it's a pleasure. It's not as crowded as the other hotels (MGM, NYNY) and the people at the casino are a range of ages unlike Wynn/Encore (where it is more older) or MGM/NYNY (where it is younger). All 3 times that I have stayed at the Venetian it has been with a group of friends (4-6). All the rooms are suits. I personally like Palazzo the best, then Venetian and then the Venezia tower (stayed in all 3). The suites are huge and if you're splitting it with a group of people it's where worth it. There service is great, the staff is friendly and effecient. THere are multitude of restaurants to choose from - but mostly all are mid range to hight range cost wise. I know when I go to gamble I do it mostly at the hotel I'm staying at, these are not cheap tables, though they will have 10 dollar tables once in a while (off time). CHECK IT OUT =) IT's great!

Unique Quality: - If you enjoy clubbing - it has TAO, Tryst and Blush (all which are nice-but club scenes change each year, so youll have to see what's in at that time if interested

- Food- 1) Grand Lux Cafe (good food-it's an upscale Cheesecake factory with
an endless menu and they have a to-go)
2) Bouchon - Soooooooooooooooooo impeccable, their breads are good,
but very expensive
3) Pan-noodle Asia - They were soo sweet, they made us a vegetarian
cuisine (multiple dishes even though it was not in the menu - and TASTY
DISHES)
4) Tanqueria Canoita - mexican food, it was good, nothing spectacular

-Grand canyon Ranch SPA--- WHAT A GREAT EXPERIENCE. So my mom and I had the whole day to ourself so from 9am to 3pm which just enjoyed the spa facility for $40. The spa is HUGE, great from mother and daughter even if you dont' get a massage. But if you do, I heard they are great. They have a jacuzzi, a sauna, steam room, these rain showers to cool off in, this ice box, their common launge is great, huge, you can just go in there and smell the beautiful scents. They also have an area for you to read which is suppppppppppper relaxing, they have some fresh fruit and teas. Absolutely worth it if you wanna get away from all the hustle bustle.


-Looooots of shoppping, they have alllllllllllllllllllll the big designer stores - so bring lots of money and attitude to shop

Piazza San Marco, Gondolas & Hedonism in Nevada

The Venetian is huge. And that was even before they added the Palazzo hotel next door. Visually, the Venetian is pretty impressive - it is a smaller version of everything that Venice, Italy has to offer: San Marco Plaza, the Campanile, the Rialto Bridge, the Doge's Palace, and even a system of canals, complete with gondolas and singing gondoliers. The casino is huge and the hotel has an impressive array of shops, restaurants and night clubs.

To properly break down a review of the Venetian, it needs to be broken down into categories: 1. The Hotel & rooms, 2. The Casino, 3. the Canal Shops, and 4. Clubs, Bars and Pool.

1. The Hotel & Rooms at the Venetian are a big plus: all rooms are suites and are enormous. It is no problem to fit 4 people in a room. The rooms and bathrooms are well appointed and very classy. With such a huge amount of rooms, check in lines can be long (as can cab lines when you're trying to leave the hotel and casino). That being said, it normally moves rather quickly for the length.

2. The Casino is enormous and has all the games you need. I like the casino with one huge exception (and this applies to most open spaces at The Venetian): they pump perfume in the air everywhere, so when you walk around or gamble, there is a sweet perfume smell in the air that gives me a headache. I have several friends who refuse to go to The Venetian because of the perfume smell. I can generally stand the smell for a while, however, it is by far the biggest negative to the casino and the Venetian, IMO.

3. The Canal Shops are an impressive network of shops and restaurants that meander around the system of canals located at the Venetian. It's a very enjoyable place to stroll, people watch, shop (I'm not a shopper, but I can see how people enjoy it here), or grab a bite to eat.

4. The clubs, bars and pool are where the Venetian really shines. Tao is consistently one of Vegas' hotspot nightclubs, its newer "Tao Beach" section of the Venetian pool is a site to behold, and there are variety of other bars that are good for a drink. A great undercover sports bar is located at The Venetian. It's called Lagasse's Stadium (it's actually located at the Palazzo, which is connected to the Venetian) and it is one of the cooler sports bar's I've ever been too. If you want to take in a game while in Vegas, you'd be hard pressed to beat Lagasse's.

Unique Quality: Postiives: Huge rooms, Tao Beach, Lagasse's Stadium Sports Bar
Negatives: Perfume pumped into the air

Venetian's air is a health hazard!!!!!!!!!!

Great hotel except... you have to deal with the unnessary odor they put through all of the ducts! The horrible smell in your clothes (must have some sort of oil base) is impossible to get rid of unless you have them thoroughly washed and/or dry cleaned!! THEY HAVE A PROBABLE HEALTH HAZARD WAITING FOR A MAJOR CLASS ACTIONLAW SUIT WAITING TO HAPPEN UNTIL THEY RID THEMSELVES OF THIS MORONIC AIR SPRAY!! aLL DOWNSIDE, NO UPSIDE FOR THIS INSANE DECISION!!!!!!!!! gET RID OF THIS SMELL AND HEALTH HAZARD, AND THEY MAY GET BACK THOUSANDS OF CUSTOMERS THAT WILL NOT RETURN UNTIL THEY FIRE THE MORONS WHO DID THIS AND RESTORE THEIR AIR TO A STANDARD THE WHOLE WORLD USES... CLEAN AND ODORLESS!!!!!!!!!

Venice in Vegas

• Opinion of Price: more expensive than average

The Venetian

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Venetian

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Mini-Venice

Presenting a Vegas spin on the upscale culture of Venice, the Venetian is located on the Strip and features a Grand Canal complete with gondola rides, a 120,000 square-foot casino, elegant accommodations, and is approximately four miles from McCarran International Airport.

The Venetian's signature feature is its quarter-mile Grand Canal, a waterway by piazzas and shops on which guests may partake in gondola rides. Performers entertain guests along the Grand Canal's cobblestone walkways. The Grand Canal Shoppes include 80 international boutiques and name-brand outlets. The hotel's casino offers table games, a semi-private high-limit salon, slot and video poker machines, and a luxury race and sports lounge. Live entertainment includes Broadway shows such as the Blue Man Group, the Phantom of the Opera, and Wayne Brady. The Venetian is also home to Madame Tussaud's wax museum, housing replicas of celebrities. Canyon Ranch SpaClub is a 69,000 square-foot, two-level wellness and fitness facility offering massage therapies, beauty treatments, a beauty salon, acupuncture, a fitness center, whirlpools, saunas, a 40-foot indoor rock-climbing wall, fitness classes, and a cafe. The five-acre pool deck atop the fourth level of the Venetian tower has three pools, one whirlpool, ten cabanas for rent, cocktail service, and a central bar.

• Opinion of Price: N/A

The Venetian Photo: The Venetian

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