Tuscany Suites Casino

Once I got the right room

by TripAdvisor Member Redcaddy-AJ

I stayed at the Tuscany for a couple of nights. The only compliant that I had was upon checking in I approached the front desk with a giant size "lit" cigar and was sent to a non-smoking room. I then spent 30 min. before getting to a room that was a smoking room with a King bed after two previous stops at other rooms. But I must say, after finally getting situated, the stay was plesant and the staff was friendly and courteous. Especially Bin at the front desk. He went out of his way to help me with show tickets and other things that I needed. You guys had better tyake care of him before one of the larger properties scoop him up, once again Bin, thank you.

Getting a taxi- impossible

by A TripAdvisor Member

This place is located behind Balleys about a block or so. The registration went very well though we checked in at 5:30pm that isn't a popular time for check in. We had tickets to a show at the MGM Grand at 8:00pm. We went down to the front to get a cab at 7pm. Some people had been waiting for 20 minutes or more for a cab so we decided to just go to Bally's. I guess 2/14 is a busy busy night. There weren't any cabs there either. But we had a hard time the entire time we were there getting a cab. The room was huge. We were by the ice and elevator it was very nosiy and when we turned the heat/cooling on it made so much noise that the TV had to be very loud to hear it. We did ask to get switched to another room but they were unable to accomodate that until after 3pm and then we had to take a room that was a smoking room, in a smoking blg. it was pretty bad. The heating/cooling in that room was just as bad but without the additonal ice and elevator noise. The pool and grounds are beautiful and the hot tub was huge though only open till 10pm. Having to wait 15-20 minutes or more for taxis was a major problem. I would stay there once more just to see if it is better than this time. But would have a car then.

NOT WHAT THE REVIEWS SAY!

by TripAdvisor Member wilez7

We just spent four nights at the Tuscany. At 3 P.M., check-in time, we were the only people at the desk and it still took at least 45 min. to get checked in. Even though we had made our reservations 2 months in advance, they were unable to find three available rooms. They finally sent us to the rooms and told us that one was being cleaned at that moment and it wouldn't be available for a few minutes. When we reached the room, no one was there cleaning as they had said and no one showed up until about 1/2 hour later. Three of us sat in the hallway floor waiting for the room for an hour and 15 minutes.

Another time our toilet overflowed just as we were getting ready to leave. We called for a plunger and was told they would send one right up. It didn't come. I called 4 or 5 times over the next hour and a half...the entire time we had seven people waiting on us for dinner.
Finally my husband went down to the managers office to complain and they got snotty because he walked in after knocking and no one answering.

It took us two days to get an alarm clock because they kept saying it had to come from housekeeping and housekeeping wouldn't bring one.

I, personally, thought the food was awful in the restaurant and the front desk staff was very unpleasant and unhelpful when we asked any questions. Most of the housekeeping staff and maintenance did not speak English and we were unable to communicate with them.

The rooms were clean and large, but there were no dishes, napkins, utensils, etc. to use with the kitchenette. One room was supposed to be smoking and it wasn't and one room did not have a working air conditioner. When we called to complain we usually got a promise of it being taken care of in 5 min. and then nothing. We eventually knew better and the 5 min. thing got to be a joke with our entire group.
After that when they would tell us 5 min. we burst out laughing.

I'm not a hard to please person, but this motel was not what we expected from the reviews on this page. Other than the large clean rooms, I was not impressed at all. Service was an all time low!

small smart friendly big rooms food good and prices good hey what more do you want

by TripAdvisor Member donaldgregory

small smart friendly big rooms food good and prices good hey what more do you wantmy review title says it all

What happens in Vegas...you know the saying!

by ampcarlos

"Reasons to visit"

Okay, if I need to tell you the reasons to visit, we need to have a serious talk! Yes, I used go to Vegas to gamble (a little on the slots) and party at the clubs. It's fun just walking around and people watch as well. Amazing the characters that frequent this desert city!

I had a blast going with just my sisters for a spa weekend. No partying, but relaxing and hanging out at the pool at Treasure Island.

It seems like everytime they build a new hotel, it is bigger and more lavish than the previous. There's a lot of excess. Especially at the buffets. I am still amazed at how people just pile the food on their plates and don't eat half of it. What's worse, they go up to get another plate! No, I am not guilty of this. I take bite sized portions to just taste what is best, then get the portions I can eat.

A nice side trip is to see the Hoover Dam. It's 30 miles southeast of Vegas. Sorry no pics, but I'm sure someone on VT has.

"Uh, oh!"

This is what happens when you party in Vegas! Okay, seriously we just sat down there. All the bottles and glasses were already there. We just went to the club to dance and sip a few cocktails.

"Hotels"

I've stayed in so many on the strip over the years (just too many to name and describe). You can't go wrong with the popular strip hotels. A few of my favorites are: Treasure Island, Monte Carlo, Aladdin (now, it's Planet Hollywood) and Luxor.

I did stay off the strip once at The Tuscany Suites and Casino. Small, but I liked that. Plus I was winning on the slots, yeah!