Satisfaction Very Good
Value Score No Data
Good For Business
THE WORST CUSTOMER SERVICE OF ANY HOTEL
I made an online reservation, arrived at this disaster, waited 45 min for 4 people to check in, then the desk manager denied the (prepaid) reservation, said he had no available rooms and waited on the next victim.
During the (now) 1 hr at the desk, he claimed to customers at the desk and over the phone that he only had 2 rooms left 5 times!
When I showed him the reservation confirmation he said "you paid someone else, not us".
While I looked for customer service at the reserving website, he answered the phone and again claimed only 2 rooms.
I went ballistic on this desk clerk, he then agreed to rent me a room. I discovered in the morning that the reservation had been faxed at 5PM, but ignored.
They refunded the $120 double charge and felt that made it OK.
Unique Quality: noisy, cheap, unfreindly
Mesquite's worst service
I wouldn't recommend this hotel to any traveler. As someone who travels regularly from California to Colorado I would continue to St. George, Utah heading east or drive to Las Vegas, Nevada if heading west. I booked a room the day before with a confirmation then arrived to a cancelled room. Not only did they cancel it without notifying us (we provided an email address and 2 cell numbers) they also were unapologetic and completely ignored me when asked about what I was supposed to do and where I was supposed to stay. Other guests told me the front desk was lying because they arrived immediately before me and had no problem checking in. I find that to be utterly strange and would like the management to investigate their policy. Service was terrible. A sign that said "closed" would've been more effective than the person standing there blatantly ignoring me. I will never attempt to go there again.
Unique Quality: none
Popular Hotels in Mesquite
275 Mesa Blvd., Mesquite
555 Highland Drive, Mesquite
1030 West Pioneer Blvd, Las Vegas, Nevada, 89027, United States
390 N. Sandhill Blvd., Mesquite
Explore the World
- Kelly Inn Spearfish
- Big Apple Dive Resort
- Park Lodge Motor Inn
- Mountain House Motor Inn Downtown
- Monterey Plaza Hotel
- Patong Resort
- Privilege Aluxes
- The Gordon House Suites
- Crowne Plaza Hotel Changi Airport
- Pullman Sydney Hyde Park
- Cohiba Villas
- Hotel Cardinal