Sign in with Facebook
What a disappointment!
Having stayed at the Atlantis quit a few years ago - our children were in college in Reno, so about 1998 to 2000 - and at that time enjoying our experience, we were very disappointed on a recent visit to the Atlantis Casino. We never thought much of the decoration of the hotel or the rooms, but we enjoyed the people we ran into in the restaurants. The one young man that at the time had been so helpful and efficient in the matters that applied to us, is no longer there. I think he was a top overall manager of the department - very people oriented. He made our visits an absolute pleasure. The whole personality of the restaurants has changed - not the friendly atmosphere we used to experience. We felt we were more of an inconvenience to the wait staff and management than the guests that we were to be treated as. It's too bad that the people running this hotel do not see fit to hold on to employees that make a difference in the experience of their guests. It's unfortunate that Reno, as a whole, lacks the fun and great customer service that we've had the pleasure of experiencing on our many visits to Las Vegas. We will not be staying at the Atlantis again.
Atlantis Casino
