the maid will steal from you & they don't care!
“the maid will steal from you & they don't care!”
Circus Circus Hotel and Casino-Reno
scrabblegoddess Grass Valley, CAWent for 2 nites over 1st weekend of Hot August Nights. I had notifed them I was disabled, but still got a room in the newer Sky Tower, which was a monorail ride away and was at the end of the hall. Bad idea. Check-in lines were over 45 min. long, with no accomodations for the disabled. I was able to arrange for a different room in the North Tower, but had to pay a $20/nite premium for a room above the 8th floor. Loved the view of the parking garage...well worth $40 extra. haha. Only. Not.
I unfortunately left my primary handbag (I use a smaller one in the casino for convenience) in the drawer of the nightstand when we left. I called when we got home and security did have the purse -- a Calif. driver's license and assorted credit cards were in my wallet. Yet they didn't even attempt to contact me to let me know they had my bag. The best part? I had $240 in that wallet, which magically disappeared somehow. I eventually spoke to a risk management person who said, after their investigation had proved inconclusive, that she would comp me 2 nites at the hotel. Fat Chance. That doesn't buy groceries. So I spoke to her boss. Basically, after he rattled off his pre-written, memorized spiel, I was told I was out of luck. Too bad, Lady. We are Not Responsible. The bag had been mailed back to me - and I had received it before speaking to him. As I told him, everything in my wallet was topsy-turvy. Credit cards were scattered all over in different places, my check-cashing card was underneath my driver's license (where I never put it), but all my coins were still in the right place. Yippee. Someone had obviously rifled through my wallet. And had swiped the 2 $100 bills and the $20 bills. But all the employees were innocent? I suggested to the risk management guy that, if I wanted to intentionally rip off the hotel for theft, I would have claimed there was a much larger sum of money stolen. I just wanted my $240, so I could pay my bills. I'm on a fixed disability income, and that $240 is no small part of my monthly budget. His concern was as fake as it gets.
Do not ever stay here. They don't care about you. They only want your money -- however they can get it.
Another thing: the hotel is old and dark and dingy. They've made attempts at updating, but it's like putting lipstick on a water buffalo.
Tears of a Clown at Reno's Circus Circus
