Special trip ruined
Being the maid of honor for my best friend, I wanted to give her the best. However, what we got was the total opposite at this hotel! I was so disappointed and upset with our trip that I was speechless. I had such high hopes for this property. We spend extra money to make sure we'd have a decent place to stay for my best friend's bachelorette party, but the room ended up to be a dirty dump. In total, we spend nearly $1000 for 2 nights. It was the most expensive hotel I ever paid for, and yet it was one of the dirtiest room I've stayed in. One of my galfriend even broke out a bit of a rash on her face. Not sure if it's due to the room or other things...but the room was quite dirty! We asked to switch rooms, or to be upgraded. We were willing to pay but the entire hotel was sold out. So, we were suck with the filthy dump.
THE FLOOR (6th)
First of all, we were told that the building was renovated. So, my impression is that it should be quite decent. However, as soon as we walked out of the elevator onto our floor..I see holes in the wall, old carpet, and ripped up wallpaper. It also smelled like smoke on a non-smoking floor.
THE ROOM
The size is decent. The view was a wall, literately. I didn't care for any ocean view, but I felt like I was in a jail cell. I can touch the wall outside the window without even reaching out. It's only about 5 inches from the window. Out of the entire window, only about a foot of space was the view of the street. There were also very apparent white stains and dust in the coffee maker.
BATHROOM
There were strands of hair on the bathroom wall by the tub. The towels were off-white, and had a bit of a smell. I felt so disgusted.
THE BED
Their two double beds are smaller than expected but that's not the main concern. As soon as we walked in, you can clearly see that their beds are CAVED IN. Even with all the blankets and covers over the bed, you can easily see it. The covers were so old that it has cotton balls all over it.
THE SPA
Exceptionally small for the price. The classic massage was basically someone touching you with butter, as if your boyfriend was to put sunblock on you. There were no force at all. They would charge you more for a deep tissue massage if you'd like it harder. NOT to mention that they screwed up on our reservation. I was the only one that got a massage while the bride and other bridesmaids waited for me. I had no idea until I was done an hour later! They said we were late and had only 15 mins left in our appointment when I had called in the day before to push our appointment ater. They say only 1 out of 4 was moved. What BS! They were going to charge us for the full hour for 15 mins of massage. I had to argue with them for them to even refund us. At the end, we didn't have much mood to stay at the spa anymore. The service was just horrible. Nothing went right at the hotel.
Even my friends who decided to book Tropicana (which has a reputation of being run down and old) got a much better room than we did. And they paid less than half the price. I was so upset that our special vacation was ruined. I felt so bad that I let my best friend down. I shouldn't have booked this hotel, I felt cheated. THIS IS A FILTHY PIECE OF DUMP!! I wouldn't be surprise if there were bedbugs in other rooms.
Unique Quality: Location, close by shopping areas. HOWEVER, don't book this hotel just because of the location. There are other properties available closeby as well. Don't ruin your vacation by staying at this piece of dump.
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